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Reviews of Marvel Cruise

3.5 out of 5
Marvel Cruise
Marvel Jetty, AC Road, Pallathuruthy, Ambalapuzha, Kerala

Reviews

7.6

Good

Rating 10 - Excellent. 1 out of 7 reviews" "
Rating 8 - Good. 4 out of 7 reviews" "
Rating 6 - Okay. 1 out of 7 reviews" "
Rating 4 - Poor. 1 out of 7 reviews" "
Rating 2 - Terrible. 0 out of 7 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

10/10

Amenities

7.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay on the backwaters
Loved my stay on Marvel. Did two nights and enjoyed every minute. The staff was wonderful, professional and kind. Food was amazing, especially the celebratory lunch that was served on my second day. Absolutely beautiful cruise - highly recommend this experience.
Stayed 2 nights in Jul 2019
Response from Anu on Aug 16, 2019
Dear Guest, Our day has been made reading this review. Knowing you have gone back and taken the trouble to review us so generously despite your busy schedule shows us how much you enjoyed your stay. We had a great time looking after your needs during your stay with us. We hope to see you again on all your travels to Alleppey.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Interesting experience living on a boat for the night
Stayed 1 night in May 2019
Response from Anu on Jul 5, 2019
Dear Guest, Such a pleasure to read good reviews. Makes us feel so happy to hear that our guests have gone back happy enough to take the time out to write great reviews. We hope to have you with us again in the near future. Regards

8/10 Good

Vishal

Liked: Cleanliness
The service was a little poor! Not completely satisfied. It also sailed only for 5 hours out of 22 hours.
Response from Anu on Apr 5, 2018
Hi Vishal, I am so sorry for the issues that you had to encounter. We usually pride ourselves on our courteous staff as which is obvious from most of our reviews. We have conveyed this review down to all our staff members and we shall guarantee that such an episode shall never arise again. We hope that you will be willing to visit our property again to get an actual experience of our Marvel Hospitality. Looking Forward to seeing you again! Warm Regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
A Unique experience in the indian waters
A descent stay of 24 hours with cordial crew members and the local delicacies made our day in marvel cruise. There are lot of local boats to catch up but Mravel cruise stands apart in the claealiness and service.
Response from Anu on Apr 5, 2018
Dear Sir, Our day has been made reading this review. Knowing you have gone back and taken the trouble to review us so generously despite your busy schedule shows us how much you enjoyed your stay. We had a great time looking after your needs during your stay with us.

4/10 Poor

Verified traveler

Disliked: Room comfort
payment confusion, poor boarding area.
in general lot of confusion between that property owner and Hotels.com. lot of delay / confusion during check in, in result we lost many hours in clarifying this matters. Its never been with hotels.com, always it will be crystal clear with hotels.com, but this time very bad experience... hotel guy don't have a proper parking, or even a desk at boarding point for boat house, no credit card swiping machine, no ATM near by, by insist cash payment without prior info.
Response from Anu on Apr 5, 2018
Dear Sir, Greetings....! We would like to thank you for your valuable feedback about our hotel. We apologize for the inconvenience caused to you during your stay and we promise that we will take necessary action to avoid such issues in future. We are Looking forward to welcome you back.. Have a great day !

8/10 Good

Jennifer, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paradise trip into kerala culture
Our stay on marvel cruise was fantastic from start to finish. Very professional crew . Location is a little difficult to find but once there the trip is great. I would recommend this houseboat over and above others that we have been on.
Response from Anu on Apr 5, 2018
Dear Sir, Thats such a generous review that you have given us. We are thrilled beyond words. We look forward to seeing you again with us along with your Family. Warm Regards

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
very different from the hotel discription
there were three crews but the service was really limited. They even didn't swipe the table. There was no hot water in the shower, it was rainy cold day. AC was not controlable, only on or off. I think the staff didn't check properly what is missing and should be prepared before departure. We bought some tiger prawns to cook on the boat, we asked to cook non spicy so that our small kids can eat, but it was very spicy.hotel discription says there is free wifi, but when I asked for it, the staff said no. Only the scenary of Kerala was great on that boat. Really dissapointed.
Stayed 1 night in Oct 2017
Response from Anu on Apr 5, 2018
Hi, I am so sorry for the issues that you had to encounter. We usually pride ourselves on our courteous staff as which is obvious from most of our reviews. We have conveyed this review down to all our staff members and we shall guarantee that such an episode shall never arise again. We hope that you will be willing to visit our property again to get an actual experience of our Marvel Hospitality. Looking Forward to seeing you again! Warm Regards