Nice staff. Included B'fast was pretty good. Right across street from Univeristy Western Ave entrance. But, room furniture is broken, and stained. Bathroom vents didn't work at all ( so showering steamed everything). Expedia fails to disclose that this hotel is used by the local municipality to house "long term residents". Self-serve breakfast with a bunch of people in their "jammies and slippers" was a real pleasure.
Comment from Hotel Management
Dec 13, 2016 by Gil, Hotel Management
Thank you for reviewing your stay at the Best Western Sovereign. First and foremost, please know that we are not used by any local municipality to house long- term residents or low- income housing. We only have one long- term resident who has been with us for over two years; She is part of the family now. We're glad that you enjoyed our complimentary hot breakfast buffet. Our bathrooms are not equipped with individual vents. Our ventilation system is a common one. We do not have carpeting in our lobby. What you smelled was most likely the chemical used to clean our lobby floor. I am sorry that it inconvenienced you. We will look into maybe using a lighter one.
Thank you for complimenting the staff. Your feedback good and bad, is appreciated and definitely valuable to us,
We hope that we will see you again in the future.