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Reviews of Capital Inn & Suites

2 out of 5
Capital Inn & Suites
110 Columbia Turnpike, Rensselaer, NY

Reviews

5.4
Rating 10 - Excellent. 35 out of 325 reviews" "
Rating 8 - Good. 68 out of 325 reviews" "
Rating 6 - Okay. 72 out of 325 reviews" "
Rating 4 - Poor. 64 out of 325 reviews" "
Rating 2 - Terrible. 86 out of 325 reviews" "

5.6/10

Cleanliness

6.6/10

Staff & service

5.0/10

Amenities

5.2/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

4/10 Poor

Jacob, Albany

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
It was conveniently located and easy to get to. However, it was dirty, pretty broken and all of the amenities except wifi were not available.
Stayed 1 night in Apr 2024

8/10 Good

Max

Liked: Staff & service
Laundry not working unfortunately, great value for the money could use a little more cleaning though
Stayed 2 nights in Apr 2024

8/10 Good

Yoichiro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good except transportation.
Stayed 1 night in Apr 2024

2/10 Terrible

Aung

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Monica

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT STAY.
I feel it was a false advertised as a family friendly place. The Inn smelt like weed and cigarettes. You have children running crazy at night and people doing drugs in the parking lot. The shower faucet fail off then trying to take a shower. Holes and stains on everything. Hotels.com you should verify these Inn before you sale their rooms.
Stayed 2 nights in Dec 2023

2/10 Terrible

Ruth

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t even stay at this property, i booked a new hotel stayed there and didn’t even get a refund. Guy at the front desk tried to steal 50$ from me night of stay.
Stayed 1 night in Nov 2023

2/10 Terrible

mariann

Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrific - non-smoking room stunk, stunk, stunk. Bed did not have a blanket (it's winter in Albany) - just 2 thin sheets, super noisy because the walls are paper-thin. Receptionist insisted i pay $15 pet fee (no fee is stated on expedia) and wanted cash, which i'm sure she pocketed. Go someplace else.
Stayed 1 night in Dec 2023

2/10 Terrible

Robert

Business traveler, Traveled with family
Disliked: Cleanliness, property conditions & facilities
Worst room Ive even seen!Smells bad,writing on the walls,stained lamp shades,the carpet through out had cigarette burns in it ,there were ashes on the floor ,the mirrors were dirty ,very bad …We were there for 30 minutes and checked out .
Stayed 1 night in Nov 2023

8/10 Good

Jianxin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

4/10 Poor

Isabel

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Just spend the extra money and go somewhere you can be comfortable. The neighborhood is quiet but it appears people live in the hotel as you can see the same faces doing daily life errands. Shades held with duct tape, dirty sheets. Charged us $75 deposit and were told cannot smoke in the room, yet proceeded to give us a room that smelled like 10 boxes of cigarettes. Just not a pleasant experience. A shame
Stayed 1 night in Oct 2023

4/10 Poor

Wilson

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Window shades held up by duct tape. Only one ice machine not working. Dirty carpeting throughout the building.
Stayed 3 nights in Oct 2023

8/10 Good

Patrick

Stayed 2 nights in Sep 2023

10/10 Excellent

Patrick

Stayed 1 night in Sep 2023

2/10 Terrible

Matthew

Disliked: Cleanliness, staff & service, property conditions & facilities
The bed was covered in pee n mold everywhere
Stayed 1 night in Sep 2023

6/10 Okay

Nicole

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023

2/10 Terrible

SUNGHO

Stayed 1 night in Sep 2023

2/10 Terrible

Kayla, Clinton

Traveled with family
Disliked: Amenities
The only thing that was clean was the bed. The floors and bathroom were disgusting. There were people in and out all night with dogs. People smoking weed in the building that we were told this was a no smoking building.
Stayed 1 night in Aug 2023

2/10 Terrible

Danielle

Disliked: Cleanliness, staff & service, property conditions & facilities
DO NOT STAY HERE, AND DO NOT GIVE A DEPOSIT WITH YOUR CARD! Was told 5-10 business days with debit card abd that I was getting deposit back when she looked up the room #. Will tell you to check with YOUR bank when the 5-10 business days are up even though they never sent it back! Kids running all over screaming and yelling in the hallways and early in the morning! Went to continental breakfast and was stared at like I didnt stay there and then asked my room # and name rudely. Room door didnt lock, and the 1st time entering barely opened due to broken swing piece at top of door. Floors were not clean, so dont walk barefoot. 3 flat pillows on the king size bed. Definately wont pay for this place again! Scammers!
Stayed 1 night in Jun 2023

6/10 Okay

Peter

Liked: Staff & service
i ate the inn's honey nut cherios for beakfast. easy to drive to albany downtown and elsewhere
Stayed 7 nights in Jun 2023

2/10 Terrible

Jane

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A night in hell
This place is terrible. There are people living there. They upgraded us to a different room because we aren’t smokers. We had to wait for them clean the new room, which was not clean at all. The floor was filthy, things were broken, tattered and torn. The sink was dirty just under the countertop. The air conditioner was loud, a light turned on and off all night, and the toilet ran periodically all night long. The hallway was filthy and smelled terrible.
Mold under countertop on sink
Kleenex holder broken
Stayed 1 night in Jun 2023

2/10 Terrible

Aaron

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2023

4/10 Poor

Alison

Stayed 1 night in Jun 2023

6/10 Okay

Ricky

Traveled with family
It was ok. A bit outdated in some features. No elevator in building
Stayed 2 nights in Jun 2023

2/10 Terrible

Jon

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This is the worst hotel. Dirty a bunch of kids running around. Theres a truck with a flat tire thats not plated and looks like its been sitting there for months. Thats just 1 truck. There are 2 other cars there also that are off the road and should be brought to the junkyard. Not to mention, I reserved a non smoking room .onths in advance. When I got there there was only a smoking room available so they set us up with that until 6 hiurs later when they can switch me in the original room I reserved. We couldnt stay in the smoking room because it smelled so bad we couldnt breathe. Lastly, we rent the room for our Bridesmaid to get ready for our wedding and couldnt leave the gowns in that room or they wouldve smelled like the room. You wouldve figured they wouldve comped us something but nope. I do not recommend this hotel. Disgusting and owners are very rude
Stayed 3 nights in Jun 2023

4/10 Poor

Harlie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

2/10 Terrible

Kaitlyn

Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel room smelled like stale cigarettes, they had turned off the water to the bathtub in the room. The linens were stained and even at 2AM there was noise coming from adjoining rooms. I left and got a different hotel.
Stayed 1 night in Jun 2023

6/10 Okay

Peter

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

2/10 Terrible

Irina

Stayed 1 night in May 2023

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities, room comfort
I did not enjoy the pitbull dog chained in the lob
I did not enjoy the pitbull dog chained in the lobby when I arrived. The next person behind me stayed at the door while I was at the counter and also agreed that the desk clerk doing this wasn't a good thing to do. I am not a dog person, but that is my problem. I'll never choose this location again. I made a comment, the clerk didn't care.
Stayed 1 night in May 2023

6/10 Okay

courtney

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in May 2023

6/10 Okay

Ashley

Stayed 1 night in May 2023

6/10 Okay

Christopher

Traveled with family
Disliked: Property conditions & facilities
Property is also used as a long term rental for locals
Stayed 3 nights in May 2023

6/10 Okay

Benjamin

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
This place is about average for a 2-star property. First impressions: It looked like a crowbar had been used to force the door open in the past and the deadbolt on the door would not engage. I found the smell of the cleaning agents used were a bit put-offish but did not interfere with my sleep. The blanket on the the fold out bed had some goo on it and the staff quickly provided a replacement. The bathroom while clean, had a tub that had been repaired (badly) multiple times - and I would recommend you don't look up. A continental breakfast of coffee, cereal, some carbs (muffins) and fresh fruit was included and available in the front office. The staff was friendly.
Stayed 1 night in May 2023

2/10 Terrible

Maribel

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No what I expected
Its really a Motel where people even live there. Rugs were disgusting. Bathroom toilet didn’t work properly, shower wall broken. Pillows very old. Comforter not comfortable. It looks like a guetto area. No where clise to eat clean food.
Stayed 2 nights in May 2023

2/10 Terrible

Catalina

Stayed 1 night in May 2023

6/10 Okay

Jonathan

Business traveler
Liked: Staff & service, property conditions & facilities
I own my own biz, so I'm a budget traveler. This hotel looks great on the outside, and the staff is efficient. But they have long term people staying at the property (people that can't afford monthly rent), so its a bit sketchy. Also, the interior of the room and linens are really rough. For the price, its ok, but don't stay here with your family.
Stayed 2 nights in May 2023

6/10 Okay

LUKASZ

Stayed 1 night in Apr 2023

6/10 Okay

Astitwa, Horseheads

Stayed 2 nights in Apr 2023

6/10 Okay

Carl

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Huge room with 3 beds and a pull outside sofa
Stayed 1 night in Mar 2023

4/10 Poor

Cindylou

Traveled with family
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

4/10 Poor

robert

Traveled with family
Disliked: Property conditions & facilities
Wouldn’t return
In area for basketball game in Albany. Booked hotel online. Location of the hotel was in a questionable area. Rooms were kind of old and smelled. A few strange people hanging out in the parking lot and hallway. The coffee maker was in the bathroom! Don’t think I would return.
Stayed 1 night in Mar 2023

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Steven

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay
Stayed 1 night in Mar 2023

10/10 Excellent

Georgette

Stayed 1 night in Mar 2023

8/10 Good

Amanda

Traveled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff at this property were really nice, and check in/out was super easy. I would not, however, recommend staying here. I stayed in a room that smelled like cigarette smoke despite the whole building being labelled as non-smoking (I now have to wash all of the clothes I brought with me), there were huge chips in the paint, obvious replastering of the ceiling, dust on the ceiling, hair in the bed, the thinnest blanket of all time, no Kleenexes, no garbage bins, there were stains on the walls, no hot water in the sink, the shower produced water from the tap and shower head simultaneously, there was a huge brown stain on one of the towels, and the safety lock on the door was broken.
Stayed 1 night in Mar 2023

10/10 Excellent

Georgette

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent overnight stay staff friendly and a great price
Stayed 1 night in Feb 2023

4/10 Poor

Korey

Stayed 2 nights in Feb 2023

6/10 Okay

Lanell

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
.
Stayed 1 night in Feb 2023

4/10 Poor

Eric

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
My refrigerator leaked. There was no hangers and no iron. The bathroom was dirty. The comp breakfast was disappointing.
Stayed 2 nights in Feb 2023

6/10 Okay

Christopher

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
It was ok... a lot if garbage around facility. Price was enticing though, especially for last minute.
Stayed 1 night in Feb 2023