It went well up until I went to take a shower, I went to dry off and there was a brown stain on my towel as if someone went to the bathroom with it. The hotel morning manager could of been a little nicer and gave a better greeting as well. Overall 2 stars at best. There's better.
Comment from Hotel Management
Dec 2, 2016 by General Manager, Hotel Management
Thank you for granting us the privilege to reply to your Hotels.com review.
We were sorry to hear that the your stay did not meet your expectations or our owner’s Mission Statement, which is: “To provide a clean, safe and friendly atmosphere . . with a SMILE “.
We welcome all reviews (“Negative” or “Positive”), as it affords us an opportunity to pass on the “GOOD NEWS” that our Cocca’s Inn & Suites will be upgrading our exterior rooms. This will include carpeting with vinyl flooring and an upgraded furniture package, which is expected to arrive during the fourth quarter of this year.
We sincerely hope that you will give us a “second chance” to welcome you back during your next trip to our area..
Director – Guest Relations