Lobby

Reviews of Comfort Inn Glenmont - Albany South

2.5 out of 5
Comfort Inn Glenmont - Albany South
37 Route 9W, Glenmont, NY

Reviews

7.8

Good

Rating 10 - Excellent. 244 out of 712 reviews" "
Rating 8 - Good. 262 out of 712 reviews" "
Rating 6 - Okay. 108 out of 712 reviews" "
Rating 4 - Poor. 54 out of 712 reviews" "
Rating 2 - Terrible. 44 out of 712 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Chris, ledyard

Liked: Cleanliness, staff & service, property conditions & facilities
traffic noise on west side of motel
Stayed 1 night in Mar 2024

4/10 Poor

Gozdenur

Disliked: Staff & service
Bar examiners, I do not recommend staying at this place. I needed to talk to a staff but there was nobody at front desk. It happened on my way of going to exam. When I call the hotel later to make sure my bags are safe, the front desk lady gave an attitude. I did not want to deal with it while I am already in exam stress. The owner should raise their employees salary. In this way, they will have people who are happy to work there. One star to management. Housekeepers were excellent and very nice.
Stayed 1 night in Feb 2024
Response from Ash on Mar 27, 2024
Dear Guest,We are sorry for any inconvenience caused. Our staff is trained and maybe the foreign accent may have caused you to misinterpret any communication. Our strength is our staff and we hope you are able to recognize it while interacting with them face to face. We do hear about our good staff from other fellow travelers as well.We assure you that we are here to provide a warm hospitality to our esteemed guests.Again thank you for your feedback and we hope to provide you with a superior hospitality the next time you choose to stay with us.Sincerely, Guest Relations Manager Comfort INN Glenmont

6/10 Okay

sally

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
pool and spa clean. Good breakfast in the morning. Lots of choices.
Stayed 1 night in Mar 2024

6/10 Okay

Lekina

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Nice looking property and clean but smelled terrible. It made us sick.
Stayed 1 night in Mar 2024

8/10 Good

Rhonda

Traveled with group
Disliked: Staff & service
price was reasonable,good location.some staff we’re not so friendly!!! Was Surprised to see that they had a tip jar in the breakfast area I never seen than any other hotel
Stayed 2 nights in Mar 2024

2/10 Terrible

Amber

The curtains don’t close all the way (as in, at all) and there are THE BRIGHTEST street lights in the parking lot. It was terrible night’s “sleep.”
Stayed 1 night in Mar 2024

10/10 Excellent

Yrdeliza

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service so far!
Stayed 1 night in Feb 2024
Response from Robert on Mar 9, 2024
Thank you so much for reviewing our property!

8/10 Good

Tametha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Robert on Mar 9, 2024
Thank you for reviewing our property!

10/10 Excellent

Jessica

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Pretty standard and clean hotel! Nice for a quick overnight! There are signs that’s things are being re done so the bathrooms in the lobby are currently down and it doesn’t seem that my fridge in the room is working. However, these are minor fixable things that do not take away from the overall comfort. Very happy!
Stayed 1 night in Feb 2024
Response from Robert on Mar 9, 2024
Thank you for reviewing our property! We hope you get the chance to check out our updates to the property when they're completed. We hope to host you again.

8/10 Good

bryan

Traveled with family
Liked: Cleanliness, staff & service, amenities
Clean convenient but dated and smoky smell in halls
Stayed 1 night in Feb 2024
Response from Robert on Mar 9, 2024
Thank you for reviewing our property!

8/10 Good

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for what I needed. The pool area was nice-clean and the best (biggest) towels I’ve ever seen at a hotel pool! A bit noisy. Maybe not what I’d want for an extended period but great for what I wanted! May stay there again…
Stayed 3 nights in Feb 2024
Response from Robert on Mar 9, 2024
Thank you for reviewing our property! We hope to host you again.

6/10 Okay

Diane Lightfoote

Traveled with partner
Disliked: Amenities
Bed was OK. Sheets had rough piles on the fabric. The room smelled of Smoke/Disinfectant, very strong smell. Heat was fine. Bathroom was clean but limited linens. We did get clean ones the next day
Stayed 3 nights in Feb 2024
Response from Robert on Feb 7, 2024
Thank you for reviewing our property!

10/10 Excellent

Correase

Liked: Cleanliness, property conditions & facilities
Nice
Stayed 1 night in Dec 2023
Response from Robert on Jan 22, 2024
Thank you for reviewing our property!

6/10 Okay

Julie

Traveled with group
Property needs some repairs and upkeep. Convenient location. Good price.
Stayed 3 nights in Jan 2024
Response from Robert on Jan 22, 2024
Thank you for reviewing our property!

10/10 Excellent

Hebah

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Robert on Jan 22, 2024
Thank you for reviewing our property!

6/10 Okay

#1Mommy

Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Robert on Jan 31, 2024
Thank you for reviewing our property!

10/10 Excellent

HENRY

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful. Pool and hot tub were great. :)
Stayed 1 night in Dec 2023
Response from Robert on Jan 22, 2024
Thank you for reviewing our property!

10/10 Excellent

aquavia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Robert on Jan 22, 2024
Thank you for reviewing our property!

10/10 Excellent

Helen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Robert on Dec 21, 2023
Thank you for reviewing our property! We are very happy you enjoyed your stay with us. We hope to host you again.

8/10 Good

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Robert on Dec 21, 2023
Thank you for reviewing our property! We hope to host you again.

10/10 Excellent

Jeannette

Stayed 3 nights in Dec 2023
Response from Robert on Jan 22, 2024
Thank you for reviewing our property!

2/10 Terrible

CARLOS

Traveled with family and small children, Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel is good, but these people make charges without reason or justification, they made me two additional charges, I only stayed one night, and they made charges for two, I have bank proof of that, these people are not recommended. If they reimburse me for the unjustified charges, then maybe I will change my review.
Stayed 1 night in Dec 2023
Response from Robert on Dec 13, 2023
Hello, you were only charged for 1 night, which was charged by Expedia, not the hotel. When you check in we authorize your card for 100 to cover any incidental charges, which is standard hotel procedure. If you do not have any incidental charges the 100 authorization is dropped, and it was. Warm Regards

10/10 Excellent

#1Mommy

Traveled with family and small children, Traveled with group
Liked: Property conditions & facilities
Had a great time at the pool
Stayed 2 nights in Dec 2023
Response from Robert on Dec 12, 2023
Thank you so much for leaving a review on your recent stay with us. We are glad you enjoyed your stay with us, and we hope to host you again in the future!Warm Regards

10/10 Excellent

Victoria

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This property was great and totally exceeded my expectations! The beds were also so comfortable 10/10!
Stayed 2 nights in Dec 2023
Response from Robert on Dec 12, 2023
Thank you so much for sharing your recent stay. We're very happy you enjoyed your stay with us, and we hope to host you again. Happy Holidays!!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice for an economy stay
Water pressure in the shower was legendary! Comfortable beds, chairs were ok but could be better. Wifi sucked, kept dropping. Good breakfast choices. Coffee could be a bit stronger, but it’s drinkable. Recommend switching to creamers that require refrigeration. They taste better.
Stayed 2 nights in Dec 2023
Response from Robert on Dec 12, 2023
Thank you for sharing your recent stay with us. Glad you enjoyed your time with us. We look forward to hosting you again! Happy Holidays!

6/10 Okay

Rosa

Booked in error
The location was good, but it's hard to merge onto the main road leaving the hotel. The rooms could use an update.
Stayed 4 nights in Nov 2023
Response from Robert on Dec 12, 2023
Thank you for sharing your recent stay. I am not sure if you noticed during your stay, but we have started renovations to the property, now that we have reached our slower season. Hope you'll be able to check the property out next year. We do share your frustration on trying to take a left out of the hotel, it can be difficult. Hope to host you again in the future. Happy Holidays!!

8/10 Good

Joanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was simple and straight forward. I had an easy 4 nights stay.
Stayed 4 nights in Nov 2023
Response from Robert Winchip Manager on Dec 12, 2023
Thank you for reviewing our property!

10/10 Excellent

Denise

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can't remember her name but woman at the desk was very nice,and warm , friendly and welcoming.
Stayed 1 night in Nov 2023
Response from Robert on Dec 12, 2023
Thank you for reviewing our property and I will be sure to pass on this kind message.

10/10 Excellent

DENIZ

Stayed 2 nights in Nov 2023
Response from Robert on Nov 20, 2023
Thank you for reviewing our property!

10/10 Excellent

Mariela

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from Robert on Nov 17, 2023
Thank you for reviewing our property!

10/10 Excellent

Canoli

Stayed 1 night in Nov 2023
Response from Robert on Dec 12, 2023
Thank you for reviewing our property :) Glad you enjoyed your stay with us. We hope to host you again! Happy Holidays!!

8/10 Good

Aliyah

Stayed 1 night in Nov 2023
Response from Robert on Dec 12, 2023
Thank you for reviewing our property!

8/10 Good

Craig

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Robert on Nov 8, 2023
Thank you for reviewing our property!

8/10 Good

Robert

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Oct 2023
Response from Robert on Nov 8, 2023
Thank you for reviewing our property!

6/10 Okay

Kevin

Liked: Room comfort
Disliked: Property conditions & facilities
We had to change rooms b/c shower stuck. When they finish renovations hotel will be better. Breakfast was ok.
Stayed 1 night in Oct 2023
Response from Robert on Oct 30, 2023
Thank you for reviewing our property! We're excited for our guests to see the renovations when all is finished. Thank you again for staying with us and hope to host you again in the future!

6/10 Okay

Stephen

Stayed 1 night in Oct 2023
Response from Robert on Nov 17, 2023
Thank you for reviewing our property!

2/10 Terrible

Christopher

Shady thieves that run this place. I booked a room here, realized I had chosen the wrong date, literally called in less than five minutes to correct the mistake. No room available for desired date and refund refused.
Stayed 1 night in Oct 2023
Response from Robert on Oct 26, 2023
I am very sorry you had an unpleasant experience with us regarding your 3rd party reservation. We are not permitted to change/modify any 3rd party reservations at the hotel. If you contacted the 3rd party that booked your reservation, they would have reached out to management to see what the hotel has available; and we would've authorized the change, if available. Unfortunately, at times, rooms are not available do to the property being sold out. Also, please keep in mind that when you choose the "NON refundable" option, we do not have many options available to us, that is strictly 3rd party, they created and submitted your reservation. We hope you have a better understanding of the 3rd party reservations.

8/10 Good

Rodney

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a problem with our first room and they went out of their way to get us another room
Stayed 1 night in Oct 2023
Response from Robert on Oct 25, 2023
Thank you for reviewing our property! Glad we were able to assist you during your stay.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Robert on Oct 25, 2023
Thank you for reviewing our property! Hope to see you again!

8/10 Good

Danielle

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Staff was really nice, good price, pool was good. Hot tub had no jets, saw 2 roaches in our room, and many guests in the hotel were smoking and it permeated the whole area into our room, and the lobby at some points. Woke up coughing due to this, staff was notified
Stayed 1 night in Oct 2023
Response from Robert on Oct 25, 2023
Thank you for bringing this to our attention and thank your for reviewing our property!

6/10 Okay

Suzanne

Traveled with family
Liked: Staff & service, room comfort
Good, but updates needed
Loved the breakfast monitor. But our rooms ac/heat was uncomfortable. One minute you were cold and then a few minutes later very warm, lights in bathroom were flickering. Was given a list of area restaurants but Applebees was non existent it had closed.
Stayed 1 night in Oct 2023
Response from Robert on Oct 25, 2023
Thank you for reviewing our property!

2/10 Terrible

Sean

Traveled with family and small children, Business traveler, Traveled with family
Disliked: Cleanliness, property conditions & facilities
initially had my stay cancelled because I showed up late due to booking my stay a day earlier than I would be there(my fault), but I spoke with the front desk to not have my reservation cancelled and that I would just be one day late. Fortunately I was able to book again there to stay and they gave me a reasonable price for the trouble. The room had roaches in it as well. Would not recommend anyone to stay there until they fix the bug problem
Stayed 4 nights in Oct 2023
Response from Robert on Oct 25, 2023
We apologize for the issues you had while staying with us and thank you for reviewing out property!

4/10 Poor

jennifer, Metairie

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hot tub had no jets, there was a sign, saying, hold the on button for 15 seconds, however, multiple people tried making it work, and it did not. The tub drainage was broken as well. Not a relaxing time after 8 months on the road….just wanted to soak my old bones. Maybe next year. BUT the breakfast was awesome!!!! Cheese omelette a with sausage, 2 kids of waffles in 2 different shapes, with chocolate syrup, whip cream, and sprinkles. The kids went absolutely bonkers. Kids said breakfast was 10 out of 10.
Stayed 1 night in Oct 2023
Response from Robert on Oct 25, 2023
Thank you for reviewing our property!

2/10 Terrible

Lydia

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Ash on Oct 13, 2023
Dear Lydia,We notice something did not add up well during your stay at the property. We would like to learn where we could improve upon our offerings or services to get a better score.We look forward to hearing from you.Sincerely,Guest Relations

10/10 Excellent

Dalila

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Oct 2023
Response from Robert on Oct 25, 2023
Thank you for reviewing our property!

8/10 Good

Suzanne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was clen
Stayed 1 night in Oct 2023
Response from Robert on Oct 25, 2023
Thank you for reviewing our property!

10/10 Excellent

Robin A

Traveled with group
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Our room had some dirty towels when we arrived, and there was a gross black sticky spot on the floor. The hot tub didn't seem as hot as a typical hot tub, and the Jets were very mild. The pool room itself was a little dingy and dirty. The bed was super comfortable and clean. The hotel self just seemed like it could use some more cleaning and updating. The bathrooms in the lobby were out of order. Overall not a bad place to stay, just definitely needs a little TLC.
Stayed 1 night in Oct 2023
Response from Robert on Oct 25, 2023
Thank you for reviewing our property!

10/10 Excellent

Shaquana

Stayed 1 night in Oct 2023
Response from Robert on Oct 25, 2023
Thank you for reviewing our property!

10/10 Excellent

Patrick

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great people!
The people here were AWESOME. Great service and genuine kindness. I would happily stay here anytime
Stayed 1 night in Oct 2023
Response from Robert on Oct 25, 2023
Thank you for reviewing our property!

10/10 Excellent

Esther

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight opinion
I only need a hotel room overnight but check in was quick, the employees were friendly and the room was clean and comfortable. Ive stayed at some bad hotels in the past, this is definitely not one of them. The next time i need to stay in that area i will be booking with this comfort inn.
Stayed 1 night in Sep 2023
Response from Robert on Oct 25, 2023
Thank you for reviewing our property!