Lobby

Reviews of Comfort Inn Latham - Albany North

2.5 out of 5
Comfort Inn Latham - Albany North
981 New Loudon Rd (Route 9), Cohoes, NY

Reviews

8.0

Very Good

Rating 10 - Excellent. 362 out of 1001 reviews" "
Rating 8 - Good. 408 out of 1001 reviews" "
Rating 6 - Okay. 139 out of 1001 reviews" "
Rating 4 - Poor. 47 out of 1001 reviews" "
Rating 2 - Terrible. 45 out of 1001 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Alexandre

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Terri DeVoe-General Manager on Apr 23, 2024
Alexandre,Thank you for taking the time to review our hotel. We appreciate your business and do hope to see you again on your next adventure to the area.Sincerely,

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Terri DeVoe-General Manager on Apr 22, 2024
Jennifer,We are thrilled to hear that you enjoyed your stay. We take great pride in providing great guest service. We wish you safe travels down the road.Sincerely,

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Very nice and comfortable stay
Stayed 3 nights in Apr 2024
Response from Terri DeVoe-General Manager on Apr 18, 2024
Michael,Thank you for taking the time to rate our property. We take great pride in servicing our guests. We look forward to seeing you on your next visit to the Capital Region.Sincerely,

8/10 Good

Chunhua, Glendale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Terri DeVoe-General Manager on Apr 12, 2024
Chunhua,Thank you for taking the time to rate our hotel. We take pride in our hospitality to our guests. May the road be safe on your next trip to the region.Sincerely,

10/10 Excellent

Mona

Traveled with family
Liked: Cleanliness, staff & service, amenities
Staff were all friendly and efficient
Stayed 1 night in Apr 2024
Response from Terri DeVoe-General Manager on Apr 10, 2024
Mona,Thank you for recognizing our staff's commitment to great hospitality. We do hope you have safe travels down the road and hope to see you again.Sincerely,

8/10 Good

FORRESTER

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel to stay.
Stayed 2 nights in Apr 2024
Response from Terri DeVoe-General Manager on Apr 10, 2024
Forrester,We appreciate your business and look forward to serving you on your next visit.Sincerely,

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Apr 2024
Response from Terri DeVoe-General Manager on Apr 10, 2024
David,Many thanks for your compliments for our service to you during your stay with us. We look forward to seeing you again on your next visit to the Capital Region.Sincerely,

6/10 Okay

Evan, San Diego

Traveled with partner
Disliked: Staff & service
Could be cleaner, staff gave us keys that didn’t work initially and made us wait in line again
Stayed 1 night in Apr 2024
Response from Terri DeVoe-General Manager on Apr 10, 2024
Evan,My apologies that our staff did not respond to your key request quickly. This is not how we conduct business. We take pride in our hospitality services to our guests. We do hope you will give us another chance on your next visit to the region.Sincerely,

8/10 Good

KATHY

Traveled with family
Liked: Cleanliness, staff & service
Great hot breakfast and breakfast staff are great. However, the coffee is TERRIBLE. The warm drink stand in the lobby only has lukewarm terrible coffee. The tub water never stopped running, the drain ran slow and the shower curtains are a fabric kind that lets the water blow right through onto the floor. Toilets are really too low. Beds and pillows are awesome but what's up with these "fake duvets" with a comforter with two sheets on top and bottom that comes apart as you sleep?
Stayed 2 nights in Mar 2024
Response from Terri DeVoe-General Manager on Apr 1, 2024
Kathy,Thank you for letting us know that you didn't care for our coffee. We will investigate and consider a new coffee blend. Please note we are going under a full renovation to a boutique hotel and we are sure that you will like the upgrades. We do hope you will give us another chance on your next visit.Sincerely,

6/10 Okay

Abdiel

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Decent for the price but very old and outdated
Stayed 1 night in Mar 2024
Response from Terri DeVoe-General Manager on Mar 18, 2024
Abdiel,Thank you for your input on your stay with us. Please note that we are undergoing a full renovation starting June 1st. We do hope you will give us another try on your next trip to the Capital Region.Sincerely,

2/10 Terrible

Jack

Stayed 2 nights in Mar 2024
Response from Terri DeVoe-General Manager on Apr 10, 2024
Jack,Our apologies for your experience while staying with us. Please note we are undergoing a renovation starting in June. We do hope you will give us another chance down the road.Sincerely,

6/10 Okay

Jean-Kristof, montreal

Traveled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Overall, property was cleaned. The hotel is getting old and a couple things were in bad shape in the room. There were 2 metal pieces sticking out of the mattress and my wife cut herself. Pool is good. Breakfast was good overall. While we booked for 3, the sofa bed wasn’t made and we had to pick up the bed sheets at the front desk. There was also only 2 towels in the room.
Stayed 2 nights in Mar 2024
Response from Terri DeVoe-General Manager on Mar 11, 2024
Jean-Kristof,Thank you for taking the time to review our property. We apologize for your experience. Please note that we have investigated the mattress issue and have discarded it and replaced it with a new one. Also, please note that in June we begin our renovation of the property. We do hope you will give us another chance to show you great hospitality.Sincerely,

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Terri DeVoe-General Manager on Mar 10, 2024
Christopher,Thank you for taking the time to review our hotel. We appreciate your business and look forward to serving you again on your next visit to the Capital Region.Sincerely,

4/10 Poor

Karen, Xenia

Traveled with partner
Disliked: Property conditions & facilities
I gave two stars because the bed was comfortable and the breakfast adequate. The hotel was worn and dingy while our room was not very welcoming and, like most hotels, it was dark. Bathroom wasn’t great with an ankle high toilet and someone else’s hair on the tub wall. 😖
Stayed 3 nights in Mar 2024
Response from Terri DeVoe-General Manager on Mar 5, 2024
Karen,Thank you for taking the time to review our hotel. Our sincere apologies for your experience. Please note that we are undergoing a full renovation starting in June. We do hope you will give us another chance to show you our hospitality on your next trip to the Capital Region.

6/10 Okay

Angela

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Property was dirty one of the best had crumbs on it and had hairs furniture very beat up didn't look nothing like the pictures
Stayed 2 nights in Feb 2024
Response from Terri DeVoe-General Manager on Mar 1, 2024
Angela,Our apologies for the experience you had with your stay. Please note that we are under renovation and we hope you will give us another try on your next visit to the Capital Region.

8/10 Good

Donald

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Check in time is 3 pm however room wasn’t ready until 430. My wife was tired from travel and needed to get into our room. Not happy at delay.
Stayed 1 night in Feb 2024
Response from Terri DeVoe-General Manager on Feb 26, 2024
Donald, our apologies for the delay in getting you in your room. We make every effort to be prepared for our arriving guests. And unfortunately, we failed in this instance. We do hope that you will consider us again on your next trip to the Capital Region.

8/10 Good

KATHY

Stayed 2 nights in Feb 2024
Response from Terri DeVoe-General Manager on Feb 26, 2024
Kathy,Thank you for taking the time to review our hotel. We are privileged to have you as our guest and enjoy serving our guests with great hospitality. We look forward to seeing you again.

8/10 Good

Patricia

Gym was great Shower connection in bathroom was a little shakey
Stayed 1 night in Feb 2024
Response from Terri DeVoe-General Manager on Feb 20, 2024
Patricia, our apologies for your shower experience. Thank you for letting us know so that we can repair the shower connection. We do hope to see you again soon.Sincerely,

10/10 Excellent

Hansranie

Liked: Cleanliness, staff & service, property conditions & facilities
It was a good place for a quick outing
Stayed 2 nights in Feb 2024
Response from Terri DeVoe-General Manager on Feb 19, 2024
Hansranie,Thank you for your kind words. We look forward to seeing you again on your next visit to the Capital Region!Sincerely,

8/10 Good

Dante

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was pretty cold
Stayed 1 night in Feb 2024
Response from Terri DeVoe-General Manager on Feb 19, 2024
Dante,Our apologies that you felt that the pool was cooler than expected. We have looked into the situation and increased the temperature for future guests.Sincerely,

8/10 Good

Joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities
What I liked: Very reasonable room rates and satisfying breakfast. What I dint like: Slightly run down, desperately needs updates. The room smelled slightly unclean and the sofa was stained and very worn. Was good for a cheap overnight stay but not sure I would want to stay longer than one night.
Stayed 1 night in Feb 2024
Response from Terri DeVoe-General Manager on Feb 19, 2024
Joseph,Thank you for taking the time to review our hotel. Please note that we are undergoing a complete renovation of the property starting in March. We do hope you will give us another opportunity to serve you.Sincerely,

10/10 Excellent

Ciara

Stayed 1 night in Feb 2024
Response from Terri DeVoe-General Manager on Apr 1, 2024
Clara,Many thanks for taking the time to review our hotel. We are fortunate to have such a great team dedicated to giving great hospitality to our guests. We wish you safe travels and look forward to seeing you on your next trip to the region.Sincerely,

10/10 Excellent

BRIAN

Liked: Staff & service
Nothing
Stayed 2 nights in Feb 2024
Response from Terri DeVoe-General Manager on Feb 8, 2024
Brian, many thanks for taking the time to review our hotel. We are so happy to hear that you enjoyed your stay. We do hope to see you again soon.Sincerely,

8/10 Good

KATHY

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For some reason after staying here for years, the heat in our room just couldn’t be regulated. We couldn’t sleep well either night. Strangely, we would set it to be comfortable as we laid in the bed, but if we stood up it was too cold. I don’t understand. Same with regulating the water temperature in the shower. Otherwise all was fine just as usual.
Stayed 1 night in Feb 2024
Response from Terri DeVoe-General Manager on Feb 8, 2024
Kathy, our sincere apologies that you had a less than satisfactory experience with us. We will investigate the room you stayed in and make the necessary repairs. We hope to see you again on your next stay in the region.Sincerely,

10/10 Excellent

Suhaiylah

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I spent one night at this hotel. Room was clean and spacious. The bed was comfortable and the stay was exactly what I needed for the night. I’d book again if I’m ever in this area again.
Response from Terri DeVoe-General Manager on Feb 4, 2024
Suhaiylah,Thank you so much for your review! We are fortunate to have a heck of a hospitality team here. I will print this and post it for all to see and bask in the glory of another satisfied guest!Sincerely,

10/10 Excellent

Carrie

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities
Easy to find fast check in
Stayed 2 nights in Jan 2024
Response from Terri DeVoe-General Manager on Jan 29, 2024
Carrie,How wonderful that you enjoyed your stay. Thank you for choosing our hotel and we look forward to serving you the next time you are in our area!Sincerely,

10/10 Excellent

Michael

Stayed 1 night in Jan 2024
Response from Terri DeVoe-General Manager on Feb 12, 2024
Michael, many thanks for sharing your experience with us. We take great pride in our work, and we are fortunate to have such a great staff to provide great hospitality!We look forward to serving you on your next trip to the Capital Region!

2/10 Terrible

Merla

Business traveler, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
I did not like anything. Dark, dingy, scary. Staff person at the desk was unfriendly and seemed annoyed by question of how to find the elevator. It was confusing set up to find elevator and room. I stayed one night and left. Lost money.
Stayed 7 nights in Jan 2024
Response from Terri DeVoe-General Manager on Jan 23, 2024
Merla,We are so disappointed to hear that your experience with your stay was lackluster. This is not how we do business. I will call you to discuss your stay further. Our sincere apologies for your less than a stellar experience.

8/10 Good

Walter

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Terri DeVoe-General Manager on Jan 16, 2024
Walter,Many thanks for taking the time to review our hotel. It is lovely to see that you enjoyed your stay. As you may have noticed, we have enhanced our breakfast buffet to include more options for our guests. We look forward to seeing you again-Sincerely,

10/10 Excellent

staci

Stayed 1 night in Jul 2023
Response from Terri DeVoe-General Manager on Jan 17, 2024
Stacie, thank you for taking the time to review our hotel. I'm thrilled you enjoyed your stay and we do hope to see you back soon!Sincerely,

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Terri DeVoe-General Manager on Jan 16, 2024
Alan,So thrilled to hear that our dedicated staff assisted in assuring you a wonderful stay! Our staff takes pride in their work and providing great hospitality to every guest. We wish you safe travels in your future.Sincerely,

8/10 Good

Steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Terri DeVoe-General Manager on Jan 8, 2024
Steven, thank you for taking the time to review our hotel. We look forward to hosting you again when you travel to the Capital Region.

8/10 Good

KATHY

Traveled with partner
Liked: Cleanliness, staff & service
Breakfast was great but chairs in dining room ALL sag and my thighs hit the wood; the few benches are more comfortable. Hot water in evening in lobby was cold. Could not keep heat regulated in room all night and froze or sweat. There was NO PLACE in the room to set our suitcases; the usual bench was gone and no folding baggage holders.
Stayed 3 nights in Dec 2023
Response from Terri DeVoe-General Manager on Jan 8, 2024
Kathy,My sincere apologies for your less than satisfactory experience. Please note that we are undergoing an entire renovation starting this month. We hope you will give us another chance on your next trip to our great city of Albany, NY

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Terri DeVoe-General Manager on Jan 5, 2024
Christine, thank you for taking the time to review our hotel and express your concerns. Please note that we are under renovations and you will be impressed by the result. We do hope that you will give us another chance on your next visit.

6/10 Okay

Verified traveler

Traveled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
The staff so nice with the customer except one woman work as house keeping she was not nice
Stayed 8 nights in Dec 2023
Response from Terri DeVoe-General Manager on Jan 3, 2024
We apologize for the experience with one of our staff. Our staff is committed to providing great hospitality to our guests. We do hope you will give us another chance when you return to the region.

8/10 Good

Harold

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 4 nights in Dec 2023
Response from Terri DeVoe-General Manager on Dec 29, 2023
Harold,Thank you for taking the time to review our hotel. Please note that we are undergoing a major renovation starting in January. We hope to share in the excitement with you on your next trip to the area!

8/10 Good

Kathlene

Liked: Cleanliness, staff & service, property conditions & facilities
The tpilets are too low. Very clean but needs a renovation
Stayed 1 night in Dec 2023
Response from Terri DeVoe-General Manager on Dec 29, 2023
Kathleene,I am thrilled to let you know we are going into a full renovation starting is January! We look forward to seeing you on your next trip so you can enjoy the upgrades!

8/10 Good

Alaa Eddine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just amazing
Stayed 2 nights in Dec 2023
Response from Terri DeVoe-General Manager on Dec 24, 2023
Alaa,Many thanks for your review. We appreciate your business and look forward to serving you on your next visit!

2/10 Terrible

Teniya

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom was dirty upon entering it was poop left in toilet, it was dirty linen and stains on couches
Stayed 2 nights in Dec 2023
Response from Terri DeVoe-General Manager on Dec 18, 2023
Teniya,It is disappointing to hear that you're experience with your stay was so poor. This is not how we conduct business. We do hope you will give us another chance on your next visit to the Capital Region.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Terri DeVoe-General Manager on Dec 18, 2023
Thank you for taking the time to review our hotel. We will be renovating our property to a Boutique hotel in January. We look forward to seeing you again and hear about your experience with the upgrades!

8/10 Good

Sandra Da

Liked: Cleanliness, amenities, property conditions & facilities
Was a great stay for shopping in area
Response from Terri DeVoe-General Manager on Jan 16, 2024
Sandra,So happy to hear that you enjoyed your stay. Hoping we see you again on your next shopping expedition!Sincerely,

8/10 Good

Jessica

Stayed 3 nights in Dec 2023
Response from Terri DeVoe-General Manager on Dec 15, 2023
Jessica,Many thanks for taking the time to review our hotel. We appreciate your business and look forward to serving you again down the road..

10/10 Excellent

Janine L

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wedding Weekend With Family
Our stay was everything described. We were greeted with a very friendly and competent agent that assigned us our 7 rooms with ease and accuracy. Breakfast was delicious and plentiful with something to accommodate various palates. The rooms were very clean and we perfect for us.
Stayed 2 nights in Nov 2023
Response from Terri DeVoe-General Manager on Dec 15, 2023
Janine,We are thrilled to hear that you experienced our hospitality. We are so fortunate to have a committed team providing great service to our guests. We wish you safe travels in the future.

10/10 Excellent

Jonathan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
pleasant stay, affordable
Nice and safe area. Room was very nice for the price
Stayed 3 nights in Dec 2023
Response from Terri DeVoe-General Manager on Dec 15, 2023
Jonathan,Many thanks for staying with us and your generous review. We do hope to see you again when you visit the Capital Region!

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely stay again.
Stayed 1 night in Dec 2023
Response from Guest Services on Dec 10, 2023
We're glad you enjoyed your stay. Thank you for being a guest at Comfort Inn!

10/10 Excellent

UNITED STATES OF

Stayed 1 night in Dec 2023
Response from Terri DeVoe-General Manager on Dec 11, 2023
Thank you for taking the time to review our hotel! We are so fortunate to have such a great staff dedicated to great hospitality. We look forward to serve you again on your next visit to the Capital Region.

8/10 Good

Denis

Liked: Cleanliness, property conditions & facilities
Bad reception
Stayed 1 night in Dec 2023
Response from Terri DeVoe-General Manager on Dec 5, 2023
Denis,Thank you for taking the time to review your stay with us. We appreciate your business and look forward to seeing you again.

8/10 Good

Kevin

Traveled with family
It was ok elevator stopped working while on it
Stayed 3 nights in Nov 2023
Response from Terri DeVoe-General Manager on Nov 30, 2023
Kevin,We are thrilled to hear that you enjoyed your stay and our apologies for the elevator issues. We do hope to see you again on your next trip to Albany.

8/10 Good

Felipe

Traveled with family
Liked: Cleanliness, amenities
Good hotel and good breakfast
Stayed 1 night in Nov 2023
Response from Terri DeVoe-General Manager on Nov 30, 2023
Felipe,We are pleased to hear that you enjoyed our new upgraded breakfast buffet and do hope to see you again on your next trip to the Capital Region

10/10 Excellent

Miguel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay for two nights. Breakfast was a good buffet, lots of choices.
Stayed 2 nights in Nov 2023
Response from Terri DeVoe-General Manager on Feb 19, 2024
Miguel,We are thrilled to hear that you enjoyed our new improvements on our breakfast buffet. We hope to see you again soon.Sincerely,