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Room is clean and well maintained.
The ventilation and mechanical equipment extremely noisy.
Not suitable for light sleepers as this property is extremely noisy.
Marc
Stayed 1 night in Mar 2024
Response from Megan on Apr 2, 2024
We are sorry to see you had an unpleasant experience with us. Please accept my sincerest apologies. We strive to have all of our guests' stay a wonderful one, and it seems we fell short with yours. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
It was SO clean and the staff very friendly! It was super quiet given that it's on a main road, but the facilities were beautiful and everything looked newly renovated. Checkout being at noon was also a great plus!
Sharon
Stayed 1 night in Mar 2024
Response from Megan on Mar 30, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
10/10 Excellent
Naromie
Mar 25, 2024
Naromie
Stayed 1 night in Feb 2024
Response from Megan on Mar 27, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
10/10 Excellent
Steven
Traveled with family
Mar 3, 2024
Clean spacious room. Parking lot was bit cramped but all in all a great experience. I would highly recommend!
Steven
Stayed 1 night in Mar 2024
Response from Megan on Mar 27, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
2/10 Terrible
Jose
Feb 25, 2024
I stay here every time i go to Albany, i was unable to make this trip and had to cancel unfortunately they denied the canceling fee and now out of 2 nights worth of money.
Jose
Stayed 2 nights in Feb 2024
Response from Stephanie on Feb 29, 2024
We are sorry to see you had an unpleasant experience with us. Please accept my sincerest apologies. Unfortunately there are cancellation policies in place.
4/10 Poor
Kaisha
Feb 19, 2024
Liked: Cleanliness, staff & service
Kaisha
Stayed 3 nights in Feb 2024
Response from Stephanie on Feb 21, 2024
We are sorry to see you had an unpleasant experience with us. Please accept my sincerest apologies. We strive to have all of our guests' stay a wonderful one, and it seems we fell short with yours. Please feel free to reach out to us if you would like to discuss your stay further.
Hotel was very clean. Convenient location near great eatery’s. Hotel staff was very friendly and allowed early check in. Would stay again next time I’m in the area
Shelley
Stayed 1 night in Feb 2024
Response from Stephanie on Feb 13, 2024
We strive to have all of our guests' stay a wonderful one, thank you for providing your feedback. We hope you enjoyed your stay with us. We look forward to hosting you again!
We strive to have all of our guests' stay a wonderful one, thank you for providing your feedback. We hope you enjoyed your stay with us. We look forward to hosting you again!
We strive to have all of our guests' stay a wonderful one, thank you for providing your feedback. We hope you enjoyed your stay with us. We look forward to hosting you again!
We strive to have all of our guests' stay a wonderful one, thank you for providing your feedback. We hope you enjoyed your stay with us. We look forward to hosting you again!
Dear Denese,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
We strive to have all of our guests' stay a wonderful one, thank you for providing your feedback. We hope you enjoyed your stay with us. We look forward to hosting you again!
10/10 Excellent
Anna
Jan 22, 2024
Anna
Stayed 2 nights in Jan 2024
Response from Stephanie on Jan 27, 2024
We strive to have all of our guests' stay a wonderful one, thank you for providing your feedback. We hope you enjoyed your stay with us. We look forward to hosting you again!
Room was clean & felt comfortable. Property attractive. Breakfast was adequate, eggs were watery & no bread for toast. Also no fruit.
David
Stayed 1 night in Jan 2024
Response from Stephanie on Jan 22, 2024
I am sorry to see you had an unpleasant experience with us. Please accept my sincerest apologies. We strive to have all of our guests' stay a wonderful one, and it seems we fell short with yours. Please feel free to reach out to me if you would like to discuss your stay further.
10/10 Excellent
Stacy, Spring Hill
Business traveler
Jan 20, 2024
Liked: Amenities
It was centrally located
Stacy
Stayed 13 nights in Jan 2024
Response from Stephanie on Jan 22, 2024
We strive to have all of our guests' stay a wonderful one, thank you for providing your feedback. We hope you enjoyed your stay with us. We look forward to hosting you again!
We strive to have all of our guests' stay a wonderful one, thank you for providing your feedback. We hope you enjoyed your stay with us. We look forward to hosting you again!
We strive to have all of our guests' stay a wonderful one, thank you for providing your feedback. We hope you enjoyed your stay with us. We look forward to hosting you again!
We strive to have all of our guests' stay a wonderful one, thank you for providing your feedback. We hope you enjoyed your stay with us. We look forward to hosting you again!
Very nice stay. Would recommend and stay again. The heater was louder than I would’ve liked.
Lisa
Stayed 1 night in Dec 2023
Response from Stephanie on Dec 8, 2023
Hello Lisa,We strive to have all of our guests' stay a wonderful one, thank you for providing your feedback. We will absolutely look into that heating unit. We hope you enjoyed your stay with us. We look forward to hosting you again!
The room was clean, the beds were comfortable, and the breakfast was delicious.
Amy
Stayed 1 night in Dec 2023
Response from Stephanie on Dec 8, 2023
Hello Amy,We strive to have all of our guests' stay a wonderful one, thank you for providing your feedback. We hope you enjoyed your stay with us. We look forward to hosting you again!
We were here for 2 day stay the room was not cleaned for our second day, towels not changed and replacing toilet paper we were told they didn’t have any and we needed to get some out of one of the public washrooms,
Cindy
Stayed 2 nights in Dec 2023
Response from Stephanie on Dec 8, 2023
Hello Cindy,I am sorry to see you had an unpleasant experience with us. We strive to have all of our guests' stay a wonderful one, and it seems we fell short with yours. I will absolutely connect with my staff on our service standards. Now that being said the housekeeping service is not an automatic service for stays 3 days or fewer. We will offer it if the guest would like. I am sorry that was not relayed to you at check in.
Hello Anne Michelle,We strive to have all of our guests' stay a wonderful one, thank you for providing your feedback. We hope you enjoyed your stay with us. We look forward to hosting you again!
The property was very clean and our 2 queen bed room was HUGE! The door locks are updated to the newest technology so we didn’t have any door glitches. The pool was just the right temperature. Staff was quite friendly and made us feel at home.
Avis
Stayed 2 nights in Nov 2023
Response from Stephanie on Dec 8, 2023
Hello Avis,We strive to have all of our guests' stay a wonderful one, thank you for providing your feedback. We hope you enjoyed your stay with us. We look forward to hosting you again!
Great stay at your property! The only thing was the shower in our room didn’t work great and water would pool at your feet. All the air was very dry in our room. We had the heat off and it was still dry.
Stephanie
Stayed 2 nights in Nov 2023
Response from Stephanie on Dec 8, 2023
Hello Stephanie,We strive to have all of our guests' stay a wonderful one, thank you for providing your feedback. We will have maintenance get that fixed. We hope you enjoyed your stay with us. We look forward to hosting you again!
Hello Judith,We strive to have all of our guests' stay a wonderful one, thank you for providing your feedback. We hope you enjoyed your stay with us. We look forward to hosting you again!
10/10 Excellent
Edward
Traveled with family
Nov 22, 2023
No
Edward
Stayed 1 night in Nov 2023
Response from Stephanie on Dec 8, 2023
Hello EdwardWe strive to have all of our guests' stay a wonderful one, thank you for providing your feedback. We hope you enjoyed your stay with us. We look forward to hosting you again!
2/10 Terrible
Brian
Nov 21, 2023
Brian
Stayed 1 night in Nov 2023
Response from Stephanie on Dec 11, 2023
I am sorry to see you had an unpleasant experience with us. It is always our goal to amaze you with our service. We strive to have all of our guests' stay a wonderful one, and it seems we fell short with your
6/10 Okay
ELIZABETH
Nov 18, 2023
Had to kill a cockroach in dining area. Coffee stain on sheets
.
ELIZABETH
Stayed 3 nights in Nov 2023
Response from Stephanie on Nov 18, 2023
Hello Elizabeth,I am sorry to see you had an unpleasant experience with us. Please accept my sincerest apologize as you should not have an experience with pests at all. I will make sure my maintenance team is on top of this ASAP. Thank you for bringing this to my attention. It is always our goal to amaze you with our service. We strive to have all of our guests' stay a wonderful one, and it seems we fell short with yours. Please feel free to reach out to me if you would like to discuss your stay further.Thank you,Stephanie YonkersHotel Support Operations Manager
8/10 Good
Joan
Nov 10, 2023
Joan
Stayed 1 night in Nov 2023
Response from Stephanie on Dec 8, 2023
Hello Joan,We strive to have all of our guests' stay a wonderful one, thank you for providing your feedback. We hope you enjoyed your stay with us. We look forward to hosting you again!
10/10 Excellent
Andrea
Nov 9, 2023
Andrea
Stayed 1 night in Nov 2023
Response from Crystal on Nov 12, 2023
Thank you for your feedback. We appreciate your time. Thank you for allowing us to host you at the Fairfield Inn & Suites Albany-Wolf Rd.
Pretty basic, nothing that stands out. For example: breakfast is very basic, bathroom amenities are basic. But overall clean, quiet and in a good location.
Birgit
Stayed 3 nights in Oct 2023
Response from Stephanie on Nov 5, 2023
Thank you for your feedback. We appreciate your time. Thank you for allowing us to host you at the Fairfield Inn & Suites Albany-Wolf Rd.
6/10 Okay
Rosheni
Traveled with family
Oct 29, 2023
Liked: Cleanliness
Disliked: Property conditions & facilities
Breakfast was not warm. Also, coffee was empty.
Rosheni
Stayed 2 nights in Oct 2023
Response from Stephanie on Nov 5, 2023
Thank you for your feedback. We appreciate your time. I am sorry to see you did not enjoy the complimentary breakfast. I have brought your concerns to the leadership team to ensure this is an isolated incident. Thank you for allowing us to host you at the Fairfield Inn & Suites Albany-Wolf Rd.
8/10 Good
Gerald
Oct 28, 2023
Gerald
Stayed 1 night in Oct 2023
Response from Stephanie on Nov 5, 2023
Thank you for your feedback. We appreciate your time. Thank you for allowing us to host you at the Fairfield Inn & Suites Albany-Wolf Rd.
I like the cleanliness first and foremost. Staff was friendly and helpful. The service was very good. Breakfast was excellent especially since I was there for training I had to be up early and appreciated having a hot breakfast ready.
Mark
Stayed 4 nights in Oct 2023
Response from Stephanie on Nov 5, 2023
Thank you for your feedback. We appreciate your time. Thank you for allowing us to host you at the Fairfield Inn & Suites Albany-Wolf Rd.