Ratings based on 820 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
95% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 4, 2016
I was on a business trip. The free laundry and home cooked meals were a welcome bonus. Close to everything and quiet at night.
5 out of 5
Recommended
for Everyone
by A verified traveler from Rouses Point NY

Posted Jan 27, 2016
Pros: Very Clean
Our whole experience was excellent. Comfortable beds, nice room, very clean.
4 out of 5
Recommended
for Everyone
by A verified traveler from albany, ny

Posted Jan 27, 2016
I stay here often. It's a comfortable, safe, clean and welcoming place. Staff is very kind. Great value, especially considering it includes breakfast and dinner and laundry facilities in the building are also free. Great overall!
4 out of 5
Recommended
for Everyone
by A verified traveler from Niagara Falls, Canada

Nice Hotel Have Repeat Customers

Posted Jan 26, 2016
Pros: Excellent value for what you receive. They put on a light meal at dinner time which of course they don't have to which is very nice.
Cons: Some rooms need a little up dating but nothing major
Location: The Crossgates Mall is close and other shopping areas. Not a lot of restaurants or pubs within walking distance but not too far of a drive
A very nice hotel which is always our first choice when visiting our daughter in Albany. We have stayed here on numerous occasions and find it very relaxing and comfortable. It could use a little tlc but they are constantly working on it to improve whatever needs fixing. Lots of parking and close to the Crossgates Mall and other stores and restaurants. Would be nice to have a restaurant or pub within walking distances but you can't have everything. The staff and management are exceptional.
3 out of 5
by A verified traveler

Posted Jan 18, 2016
The stove in our room wasn't working we call the front desk and the girl said she could change our room then my husband had to let her know that we are planning on cooking and eating dinner in our room and he had to go down to the front desk and ask for a refund in order for her to change our room and then she changed our The stove in our room wasn't working we call the front desk and the girl said she could change our room then my husband had to let her know that we are planning on cooking and eating dinner in our room and he had to go down to the front desk and ask for a refund in order for her to change our room and then she changed our room
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Jan 18, 2016
Pros: Proximity to UAlbany and spaciousness of room were great.
Cons: Sheets were pilled badly.
Location: Great for anyone doing business at UAlbany.
Staff was very accommodating and even offered a shuttle to UAlbany, which they didn't have to do at all.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 17, 2016
Close to Siena college and restaurants. Clean. Comfortable.
4 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Nice area

Posted Jan 8, 2016
Pros: Neatness and simplicity.
Cons: The choice of eggs for breakfast.
This was our second stay at the hotel. We liked it the first time and returned a second time.
3 out of 5
by A verified traveler from Albany.

Horrible stuff at the front table

Posted Jan 4, 2016
All I want to say is the hotel is great but the stuff at the front desk, she is the worst hotel stuff I ever seen!
4 out of 5
Recommended
for Everyone
by A verified traveler

Very nice 2 bedroom suite

Posted Dec 23, 2015
Perfect arrangement of 2 bedrooms with 2 baths, living area and full kitchen. The hotel was fairly quiet both from neighbors and street noise. It is right across the street from Albany University so a good place for a walk. The reception staff was very helpful! Within 10 minutes of shopping, Whole Foods and Movies. Kitchen needed to be more well equipped with glasses and pots, but otherwise good.