Lobby

Reviews of Baymont by Wyndham Latham Albany Airport

2.5 out of 5
Baymont by Wyndham Latham Albany Airport
20 Airport Park Blvd, Latham, NY

Reviews

7.4

Good

Rating 10 - Excellent. 470 out of 1315 reviews" "
Rating 8 - Good. 380 out of 1315 reviews" "
Rating 6 - Okay. 179 out of 1315 reviews" "
Rating 4 - Poor. 162 out of 1315 reviews" "
Rating 2 - Terrible. 124 out of 1315 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Ashley

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good for a nights rest, i wouldnt stay here more than a night. It was a little old and dingy but staff was friendly and you get your basics. You get Breakfast in a bag lol an apple, a couple muffins, juice, water and a granola bar. Overall you get what you pay for.
Stayed 1 night in Mar 2024

10/10 Excellent

Deloney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Mar 2024

2/10 Terrible

Kelvin

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was disgusting and the smell was terrible, Entering into the room you can clearly see roaches scattering. the sink was not clean and had hair maybe from a previous guest and I addressed this owner and nothing was done! on the ad breakfast was promised upon arrival we were given bags of breakfast i would like a refund
Stayed 2 nights in Mar 2024

6/10 Okay

Brian

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Paint in the rooms was chipping, there was a stain on one of the throw pillows. The faucet in the bathroom had far too high water volume.
Stayed 1 night in Mar 2024

4/10 Poor

Brianna

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The building was not clean. The rooms were equally and dirty and not updated. The entire day and night the hotel was loud. There was constant noise. It sounded as though people were moving furniture and people pacing. The front desk staff was not helpful with questions I had either.
Stayed 1 night in Mar 2024

2/10 Terrible

Sara

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If I could give this property 0 stars if I could. I checked in and left almost immediately. The door to the room wouldn’t lock, the beds were dirty one had what looked like blood on it. The bathroom was flooded and there were dead bugs in the drawer. I booked a room somewhere else before leaving the room. I tried to go to the desk and talk to someone about a refund and employee wasn’t there. Waited for a few minutes before just leaving the keys on the desk and walking out.

2/10 Terrible

Jim

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was missing from front desk for 45 minutes. Dirty room. Shoveling the sidewalk outside my window at 2 AM Charged more than quoted rate. Outside doors don't lock.

6/10 Okay

Ricky

Liked: Cleanliness
Disliked: Staff & service
When we entered the room it was noticeably freezing inside. It felt like we were outside. We turned the thermostat way up but it was still chilly. Finally upon further checking an hour later, we saw that someone left the window wide open. Also, when we opened the drawer between the beds, somebody had dumped half a bag of Doritos inside and left it. Oh, and the toilet paper roll was busted. And when we went to check in, we waited at the counter for 17 minutes before someone came by and checked us in
Stayed 1 night in Mar 2024

10/10 Excellent

Tomeiko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

4/10 Poor

Jessica, Richfield Springs

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Smelled like pot and cigarettes. Dirty laundry up and down the hallway. No towels in our room. Had to go to the lobby to request towels.
Stayed 1 night in Mar 2024

2/10 Terrible

Winie

Stayed 1 night in Mar 2024

8/10 Good

Jolene

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Michael

Business traveler, Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Sheets were dirty and stained, place smelled ao bad, 2nd floor had trash bags in the hallways all over people must be living there

2/10 Terrible

Jennifer

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Checked out....did not stay. Dirty and smelled like mildew. Do not recommend
Stayed 1 night in Mar 2024

6/10 Okay

Steven

Disliked: Cleanliness, staff & service, property conditions & facilities
I wouldn’t stay at this hotel again. The hotel was dirty. In the morning I went to get a tea, the person at the desk said they ran out. First time I heard that at a hotel.
Stayed 1 night in Mar 2024

4/10 Poor

Amy

Traveled with family
Disliked: Staff & service, amenities
The breakfast included was a paper bag with a muffin, Nutrigrain bar, and small bottled water. The airport noise was bad. It was the heater that was noisy. The tv is not a smart tv, so i had to connect my laptop to the hdmi to watch Netflix. The smoke alarm was hanging diwn out of the ceiling and when i mentioned it to the front desk, they told me to push it back up. Most of the time the front desk had sign saying they would be back in a little while. I hink they were probably doing a shuttle to the airport.
Stayed 3 nights in Mar 2024

4/10 Poor

Rell

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Being located close to the airport and the helpful staff are the only positives. There were people yelling/arguing outside of my room one of the nights. It got rough to where I thought someone was going to get hurt. The people upstairs were stomping until midnight every night of my stay. It was just lots of noise issues and disruptive guests.
Stayed 4 nights in Feb 2024

8/10 Good

barbara

Liked: Staff & service
Disliked: Cleanliness, amenities
Evening staff was welcoming, easy to talk with. No elevators. Hallways and stair wells are shabby looking needing TLC painting, charm, but once in room. Felt like I was no longer in same place. Very comfortable, clean linen, bathroom walls need repainting dusting but over all clean. I give 3🌟🌟🌟
Stayed 1 night in Mar 2024

2/10 Terrible

Michel

Disliked: Cleanliness, staff & service, property conditions & facilities
Charged my credit card twice . No hot water . No heating in the rooms at this time of the year. Manager is too cheap to keep the heater working in the rooms. BEWARE .
Stayed 1 night in Feb 2024

6/10 Okay

Douglas

Business traveler
Disliked: Amenities, property conditions & facilities
Baymont needs a make-over. It's convenient to Albany Airport but lacks a close-by restaurant.
Stayed 1 night in Feb 2024

8/10 Good

Cynthia

Business traveler
Liked: Cleanliness, staff & service
Convenient for the purposes of my trip.
Stayed 1 night in Feb 2024

2/10 Terrible

Robin

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don't stay here. Black stain on the sheets. Noise from people stomping around. Desk clerk tells us to park way down and then you have to drag luggage back to front desk because keys don't open the outside doors.
Stayed 1 night in Feb 2024

6/10 Okay

centhia

Business traveler
Disliked: Amenities, property conditions & facilities
Very thin walls i kept hearing the room over arguing i couldn't sleep and kept smelling cigarettes
Stayed 1 night in Feb 2024

6/10 Okay

Darren

Dirty
Stayed 2 nights in Feb 2024

6/10 Okay

Konstantinos, Sainte marthe sur le lac

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
First room the lock didn’t work on the door. We had to change rooms. Then new room had red carpet stains that looked like someone died there 😂 and the toilet paper holder was snapped off the wall and the sink faucet was broken and wouldn’t turn to hot water. Plus there was no breakfast as listed, instead we got a brown paper bag with an apple, apple juice, muffin and granola bar. Far cry from the bagels and pancakes and…. listed online
Stayed 1 night in Feb 2024

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
This is our go-to hotel near the airport. It is clean, the staff nice, and affordable. No complaints
Stayed 1 night in Feb 2024

10/10 Excellent

Eden

Liked: Cleanliness
Stayed 1 night in Jan 2024

6/10 Okay

Nanlyett Yulfo

Stayed 1 night in Jan 2024

6/10 Okay

Kenneth, FORT COVINGTON

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

2/10 Terrible

Rucatta, Brooklyn

Traveled with family
Disliked: Cleanliness, property conditions & facilities
I would like my refund i was charged for two night for staying in a dirty room because nothing was available plus the shower was dirty like the last person that stayed in da room showered and it was left durty with rim around the tub
Stayed 2 nights in Jan 2024

10/10 Excellent

Khachatur

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Jan 2024

4/10 Poor

STANTON

Traveled with partner
Disliked: Staff & service
Breakfast was warm coffee and a muffin. No other choices. Room with poor condition of tub. Lights not working in room. Unfriendly reception.
Stayed 1 night in Jan 2024

6/10 Okay

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was OK. The room was clean and comfortable. TV channels were actually pretty good. I got here at 3pm. The king rooms were not ready. I took a 2 queen bed room which worked better since I had my daughter here. She can have her own bed. We didn’t go to breakfast, not sure what it was like. We were going to a martial arts tournament and we wanted to go to the gym. It’s not open. They said it’s “under maintenance”?! The water pressure was not great including the toilet. When we actually used the toilet in the last night, it didn’t work. There is no maintenance person. The desk said he would have the housekeeper to check?? When her and the desk manager came, she said she’s done for the night. That was 3pm or so. He said we can switch rooms but we were leaving in the morning and I wasn’t really wanting to move rooms now. When I just got home, I checked my card and they charged $20 over what Expedia told me including the tax. The other issue was getting in touch with the desk. The only way I can get the desk, was to call on the main phone on my reservation. Overall it was doable but not sure if I’d go there again. It’s cheep which is great but you have to take the good with the bad.
Stayed 2 nights in Jan 2024

8/10 Good

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Irene

Traveled with partner
Disliked: Amenities
Stayed 1 night in Jan 2024

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very delightful stay. My room was clean, the bed was comfy and the staff was friendly and welcoming. I will definitely stay here again! Thank you for an enjoyable stay Baymont!
Stayed 1 night in Jan 2024

10/10 Excellent

Heidi

Stayed 3 nights in Jan 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities
bathtub faucet wouldnt shut off all the way
Stayed 1 night in Jan 2024

8/10 Good

carl

Liked: Cleanliness, staff & service, property conditions & facilities
Albany International Airport was right down the road. Five minutes or less to go from Baymont to the Airport.
Stayed 1 night in Jan 2024

4/10 Poor

Jennifer

We didn't get any sleep, we had an early flight out we had to be at the airport at 4:30 a.m. and there was right above us a child running back and forth from 1:45 a.m. until 2:30 I couldn't take it anymore so I went down to the front desk and asked that they do something about it it never stops so basically finally the noise stopped at 3:30 in the morning and then my alarm went off at 3:40 so no I will never stay there again
Stayed 1 night in Jan 2024

4/10 Poor

Dawn

Disliked: Cleanliness, amenities, property conditions & facilities
Mold in the ceiling and cobwebs on the walls. Noisy, heater didnt work right and refrigerator sounded like it was grinding. It took 20 minutes for the water to drain after a short shower, and I had never closed the drain. It is not the worst place l ever stayed, but definitely not good. Will not use again.
Stayed 1 night in Jan 2024

2/10 Terrible

Tanya

Stayed 1 night in Jan 2024

2/10 Terrible

jay

Stayed 1 night in Jan 2024

4/10 Poor

Andrew

Disliked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023

2/10 Terrible

Brian

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room had no hot water in the morning so no shower. Then breakfast was not what was listed on website. Nothing hot to eat and warm coffee. When i mentioned it to staff, they went into dining area and said he could put out more muffins in plastic bags. Highly disappointed.
Stayed 1 night in Dec 2023

2/10 Terrible

sarah

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Il n’y avait pas d’eau chaude dans les chambres. On a été changer de chambre 2 fois et toujours pas d’eau chaude. Le déjeuner était médiocre, du café instantané, du jus dans un frigo qui ne marche pas, et des céréales. Pas de pain ou café frais. Éviter cette hôtel et en face d’une prison juvénile.
Stayed 1 night in Dec 2023

6/10 Okay

Sheridan Marie

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Linda

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Emi, Woodside

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I swore I should have paid more to stay at a decent clean facility than having to unsafely sleep in a dirty hotel. Outdated hotels need efficient management to at least be clean.
Stayed 1 night in Dec 2023

8/10 Good

Peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could have used more pillows
Stayed 1 night in Dec 2023