Posted Sep 11, 2016
I do not know how this hotel can still be operating! With all the bad reviews Expedia should pull it from it's options! I booked this hotel for my husband who was flying in at 12:30 am. We booked an Albany hotel because he had to drive 3 1/2 hours the next day for a family reunion. The minute he walked in the room he text me pictures and said he had never been in a worse hotel. He could not sleep because he felt like the sheets were not clean, which he sent me a picture of. There were cigarette burn holes in the bedding and sheet rock on the floor. Needless to say, he did not sleep and left 4 hours later to start his long drive for his reunion. This hotel is disgusting and should not even be available to book. I will say, Expedia on the other hand was very good. We originally made a reservation for the night he flew in and the night before he was to fly out, so I cancelled the one for Sunday night and made another reservation at a different hotel, and even though it was a non-refundable reservation, Expedia called the hotel and explained to them the issues we had and they were able to refund our money for that reservation. Very good service by Expedia!