Ratings based on 348 Verified Reviews

4.2 out of 5
93% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 3, 2017
Convenient location close to freeway east of Albany NY
Comment from Hotel Management
Feb 25, 2017 by Michael R, Hotel Management
Dear Valued Guest, Thanks so much for letting us know how you liked your stay with us - we hope to see you again soon! Michael R General Manager
3 out of 5
by A verified traveler

Malfunctioning Heating/AC Unit

Posted Dec 16, 2016
I checked into room 126. This room hasn't been renovated . The heating unit blower fan was making an annoying sound. The shower had pubic hair in it. I did go to the front desk and asked for a different room. They did move me to room 300 which was renovated and had a brand new heating unit and a clean bathroom.
Comment from Hotel Management
Dec 26, 2016 by Shannon H - General Manager, Hotel Management
Good day! Thank you for taking the time to share your comments regarding your recent stay with us. At this time, all of our guest rooms have been renovated. Each room has new furniture, bedding, linen and towels as well as brand new fixtures. We apologize that your experience in the first room was negative. We will make sure the department manager tend to the cleanliness concerns as well as the AC/Heating unit. We hope we get the opportunity to welcome you back in the future. Thank you again for providing your feedback. Have a wonderful day! Happy New Year!!
4 out of 5
Recommended
for Everyone
by A verified traveler from V

Really comfortable and friendly stopover

Posted Dec 12, 2016
From our late-night check-in to breakfast before hitting the road, everyone here was friendly and helpful. The room was big, clean, and well-appointed. Everything was new-looking, halls were cheerful and bright, breakfast was huge and varied, and the bed was very comfy with lots of pillows. I'd stop here again in a heartbeat. Plus it was very convenient to I90.
Comment from Hotel Management
Dec 15, 2016 by Shannon H - General Manager, Hotel Management
Good day! Thank you so much for sharing your comments on your recent stay. We are so pleased that you enjoyed yourself. Our hotel has been newly renovated and we are so pleased to show off our new look. I hope we'll get the opportunity to welcome you back in the future. Thank you again! Happy Holidays, Shannon H. General Manager
5 out of 5
by A verified traveler

Dec 2016 Trip

Posted Dec 11, 2016 on Hotels
The staff was friendly and the room was comfortable.
Comment from Hotel Management
Dec 15, 2016 by General Manager, Hotel Management
Good day! Thank you so much for commenting on your recent stay with us. We are so pleased to hear that you enjoyed yourself. We hope to see you again in the near future. Happy Holiday, Shannon H. - General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Nov 3, 2016
Pros: Clean room and very comfortable bed. Room Quiet and dark at night. Good sleep. Desk promptly resolved problem when Expedia booked my siffix as last name and full name as first name.
Cons: Lobby and general facilities under renovation so there was some minor inconvenienche
Location: Very convenient to destination we were visiting
Comment from Hotel Management
Nov 14, 2016 by Shannon H - General Manager, Hotel Management
Thank you for taking the time to share your recent experience at our hotel. We are looking forward to the completion of renovations. I am glad to say that our lobby is open as well as our new breakfast room and buffet area. We hope to get the opportunity to welcome you back to the hotel. Thank you again and have a great holiday season.
2 out of 5
by A verified traveler

hotel under renovation

Posted Oct 25, 2016 on Hotels
The hotel is being renovated. There were a number of problems related to the renovation. Guests had to enter by a side entrance and walk past rooms to the "front desk" which was a folding table set up in front of a room. It did not feel secure. The room had a number of noises from devices in the room. I did not sleep well due to the noise. Upon checking out I told staff about the noise problem. She did note the problems. There was mold around the bathroom shower. On the positive side, the staff was friendly. It is not my habit to write critical reviews of hotels, but this is one I would not recommend. I wish we had known when we booked that this hotel was being renovated as we would have chosen another place to stay.
Comment from Hotel Management
Nov 14, 2016 by General Manager, Hotel Management
Thank you so much for taking the time to share your feedback regarding your recent stay with us. We are looking forward to the completion of our renovations and showing off the finished product. Thank you for kind words about the staff. We are blessed to have such great people working here. Although you did experience some issues, we hope you'll consider giving us another try once the renovations are completed. Thank you again and we hope you have a great holiday season. Warmest regards, Shannon H - General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from england

welcoming hotel

Posted Oct 6, 2016 on Orbitz
Pros: The beds were very comfortable
Location: Only stayed the night did not explore the area
Even though the hotel was amist with all the revocations on the ground floor the hotel was clean, quiet in the evening hours. Staff in the evening and morning very friendly, helpful, always with a smile Breakfast foods provided were fresh plenty of variety
Comment from Hotel Management
Oct 11, 2016 by Shannon H - General Manager, Hotel Management
Thank you so much for taking the time to share your recent experience. We are so pleased that you enjoyed your stay and the hotel amenities. We hope to see you again soon.
3 out of 5
Recommended
for Everyone
by A verified traveler from NY

Temporary Problems

Posted Oct 3, 2016
Pros: It was convenient.
Cons: Attention to detail (like turning on the light an arriving guests needs to see where to go!)
Location: Lots of convenience nearby, shopping mall, coffee shops, gas, an interstate.
Hotel undergoing major repairs at entrance, but there was not indication of where the temporary new entrance was located. We finally just found a door, went in & told this to the person manning the desk. He discovered that the light on the directional sign had not been turned on. So...not a good start. The room was okay, but we had to find breakfast elsewhere since breakfast didn't start until 7 on weekend, and we required an early start. Both of these things muddied the appeal of this location for us.
Comment from Hotel Management
Oct 11, 2016 by Shannon H - General Manager, Hotel Management
Thank you for sharing your thoughts about your recent stay at the hotel. We are still under renovations but we are looking forward to the conclusion. We hope to have the opportunity to welcome you back to the hotel when your travels bring you back to the Albany East Greenbush area.
5 out of 5
by A verified traveler from Sharon, VT

Great Value, friendly staff.

Posted Sep 12, 2016 on Hotels
Our visit was short and sweet. We got there, showered and went to bed. Had breakfast in the morning and left. The rooms are all new, we had a suite. The lobby is still under construction but everyone was very friendly.
2 out of 5
by A verified traveler

Posted Sep 11, 2016 on Hotels
Hotel is under reconstruction. For anyone who has chemical sensitivities to "off gassing" of construction products and new furniture, I would suggest choosing a different hotel.