Bad start to my stay
Posted Nov 23, 2016
After driving four hours, I arrived in my room on the third floor only to feel a very cold draft. As I looked around, I could tell the heater was "on" and trying to produce heat in the room, however one of the 4' * 2' window panes was out of the track and lying on the floor against the window treatments. At this point, I didn't know if someone had climbed through the window or not so after a quick inspection, I decided the room was safe, but still cold. I immediately went to the front desk and explained the situation and the gentleman at the counter instantly replaced the room with another. It was a small inconvenience and never got an explanation why one of the windows was off the track but they made good on a new room immediately.