Exterior

Reviews of Hilton Garden Inn Albany Airport

3 out of 5
Hilton Garden Inn Albany Airport
800 Albany Shaker Rd, Latham, NY

Reviews

7.8

Good

Rating 10 - Excellent. 445 out of 1012 reviews" "
Rating 8 - Good. 255 out of 1012 reviews" "
Rating 6 - Okay. 129 out of 1012 reviews" "
Rating 4 - Poor. 104 out of 1012 reviews" "
Rating 2 - Terrible. 79 out of 1012 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Sara

Traveled with family
Empty shampoo in bathroom, restaurant only offered a few items from the menu for dinner, there is NO hot tub on premises.
Stayed 1 night in Mar 2024
Response from Management on Apr 1, 2024
Thank you for staying with us!

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here are awesome! They were so helpful.. they helped me schedule airport shuttles, arrange long term parking, and even helped with my dinner order from the on-site restaurant. The staff was great! Super nice people with a smile!
Stayed 1 night in Mar 2024
Response from Management on Mar 25, 2024
Thank you for staying with us!

8/10 Good

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on Mar 25, 2024
Thank you For staying with us!

6/10 Okay

Justin

Business traveler
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The room was mostly clean and the front desk employee was very friendly. Biggest complaint was the lack of warm shower water for an entire day, and the shower's body wash container was empty upon arrival.
Stayed 2 nights in Mar 2024
Response from Management on Mar 22, 2024
Thank you for staying with us and providing us with this feedback!

6/10 Okay

Karel, Fort Lauderdale

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was really close to the airport, which is exactly what we wanted and it was only for one night. Would not stay here for a longer stay. The shower gel in the shower was empty. The Hotel information in the room is really old - said laundry wash/dry was 1.00 each per load but it was $2.50 on the machine. The coffee wasn't the greatest. The bed was too hard for my taste and the pillows completely deflated to nothing when you lay your head on it. The a/c didn't cool the room enough for us. The location was perfect. There was plenty of parking.
Stayed 1 night in Mar 2024
Response from Management on Mar 19, 2024
Thank you for staying with us and providing this feedback and we will look into these issues you had.

10/10 Excellent

Kim, Long Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on Mar 19, 2024
Thank you for staying with us!

8/10 Good

Michael R Donnell

Traveled with partner
Liked: Staff & service, amenities
Great staff. On time airport shuttle. Needs a good cleaning.
Stayed 1 night in Feb 2024
Response from Management on Mar 18, 2024
Thanks for staying with us!

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Good job
Stayed 1 night in Mar 2024
Response from Management on Mar 18, 2024
Thanks for staying with us!

2/10 Terrible

Bastian

Disliked: Cleanliness, staff & service, property conditions & facilities
Trash everywhere
Stayed 1 night in Mar 2024
Response from Management on Mar 18, 2024
Thanks for staying with us!

10/10 Excellent

Thomas

Liked: Property conditions & facilities
Andre at the Front Desk was Awesome. He was Very Informative and ready to assist me any way he could, Always with a smile ! He is Huge asset to the Hotel.
Stayed 1 night in Mar 2024
Response from Management on Mar 18, 2024
Thanks for staying with us!

10/10 Excellent

Kellie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed and pillows were very comfortable.
Stayed 1 night in Mar 2024
Response from Management on Mar 15, 2024
Thank you for staying with us!

8/10 Good

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities
staff here are EXCELLENT
Stayed 1 night in Mar 2024
Response from Management on Mar 14, 2024
Thank you for staying with us!

6/10 Okay

Marc

Liked: Staff & service, amenities
The rooms were a little outdated
Stayed 1 night in Mar 2024
Response from Management on Mar 14, 2024
Thank you for staying with us and providing us with this feedback.

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The friendliness of all staff
Stayed 3 nights in Mar 2024
Response from Management on Mar 11, 2024
Thank you for staying with us!

8/10 Good

Rick

Liked: Staff & service
Ok
Stayed 1 night in Mar 2024
Response from Management on Mar 5, 2024
Thank you for staying with us!

6/10 Okay

Virginia

Liked: Property conditions & facilities
It was okay.
Stayed 2 nights in Mar 2024
Response from Management on Mar 7, 2024
Thank you for staying with us!

10/10 Excellent

Gene

Traveled with family
Check in manager is great. Very helpful and friendly
Stayed 1 night in Mar 2024
Response from Management on Mar 5, 2024
Thank you for staying with us!

6/10 Okay

Cheryl

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We stayed at the beginning and the end of our vacation. The location was convenient to the airport. Our first night the staff were excellent and very friendly. Our second night, could have been better. The night staff were friendly and courteous.. there were some amenities missing which he quickly corrected! The breakfast was not impressive for the cost. The bowls were small…., the server seemed bothered that we asked for coffee and service was slow. We had to ask for everything! Not impressed!
Stayed 1 night in Mar 2024
Response from Management on Mar 4, 2024
Thank you for staying with us and providing this feedback with us!

8/10 Good

Brandon

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a nice stay, the food was tasty and priced fairly. The room was clean and prepared upon my arrival, and the staff was more than helpful with any question I had!
Stayed 1 night in Mar 2024
Response from Management on Mar 4, 2024
Thank you for staying with us and providing this feedback with us!

8/10 Good

Keith

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities
The staff was super helpful, the place needs a refresh as everything was dated. Even though the rooms had no smoke smell, the stench of weed hit hard in many of the common areas.
Stayed 3 nights in Feb 2024
Response from Management on Mar 4, 2024
Thank you for staying with us!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoy this stuff very much people at the front desk You're bartender Brianna was very nice and attentive and conversationalist it's nice when you're traveling alone.
Stayed 2 nights in Feb 2024
Response from Management on Mar 4, 2024
Thank you for staying with us!

8/10 Good

Amara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Feb 2024
Response from Management on Feb 29, 2024
Thank you for staying with us!

6/10 Okay

rich

Business traveler, Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Property needs updating
Stayed 1 night in Feb 2024
Response from Management on Feb 29, 2024
Thank you for staying with us!

6/10 Okay

Amina

Liked: Cleanliness, staff & service
No complaints
Stayed 1 night in Feb 2024
Response from Management on Feb 26, 2024
Thank you for staying with u.

10/10 Excellent

Ronda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Management on Feb 26, 2024
Thank you for staying with us!

10/10 Excellent

Logan

Stayed 1 night in Feb 2024
Response from Management on Mar 22, 2024
Thank you for staying with us!

10/10 Excellent

Mary Lee

Stayed 1 night in Feb 2024
Response from Management on Mar 22, 2024
Thank you for staying with us!

10/10 Excellent

Sharlene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place
Stayed 1 night in Feb 2024
Response from Management on Feb 26, 2024
Thank you for staying with us!

6/10 Okay

Lauren

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The staff was excellent! Breakfast made to order was a treat. However, our bathroom had water damage issues. To their credit, when I brought it up to the manager, she immediately took the room out of service. Book direct if you want your Hilton points. I didn't know they don't apply if booking 3rd party.
Stayed 1 night in Feb 2024
Response from Management on Feb 21, 2024
Thank you for staying with us and providing us this feedback!

6/10 Okay

Michael

Business traveler
Liked: Staff & service, amenities
The sink drained slowly which was a challenge when shaving. Some of the carpeting had stains. And some of the wall structures in the elevator were loose and the elevator jerked when it stopped on the floors. The morning I was checking out, the fire alarm blared for about 30 minutes and when I checked with the house keeping staff who was cleaning the next room, he wasn't able to communicate in English, and didn't seem to be bothered by the alarm, so I took it as a sign that there was no fire. Good facility, but it can definitely use some updating.
Stayed 3 nights in Feb 2024
Response from Management on Feb 21, 2024
Thank you for staying with us and providing us this feedback!

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Management on Feb 21, 2024
Thank you for staying with us!

4/10 Poor

Aubrey

Liked: Staff & service
Disliked: Cleanliness
I liked the access to the malls nearby. The rooms were dirty, we found a candy wrapper in our bed so it seemed like the sheets weren’t even changed. There was also trash under our beds. It felt as though I would be cleaner keeping my shoes on then taking them off.
Stayed 3 nights in Feb 2024
Response from Management on Feb 19, 2024
Thank you for staying with us and providing this feedback, we look into these issues.

10/10 Excellent

Julie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place! Clean and nice. Beautiful room. Loved the dining options. Friendly staff
Stayed 3 nights in Feb 2024
Response from Management on Feb 19, 2024
Thank you for staying with us!

6/10 Okay

Patrick

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The room was okay but all the public spaces where dirty and had paint and wallpaper peeling everywhere. The lobby and main entrance also smelled like marijuana when we arrived
Stayed 1 night in Feb 2024
Response from Management on Feb 19, 2024
Thank you for staying with us and providing us with this feedback.

6/10 Okay

William

Traveled with family
Disliked: Staff & service
Not very friendly at all.
Stayed 1 night in Feb 2024
Response from Management on Feb 19, 2024
Thank you for staying with us and providing us with this feedback.

8/10 Good

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Management on Feb 19, 2024
Thank you for staying with us!

2/10 Terrible

Jean

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty. Old bed sheets. Bathroom was nasty
Stayed 1 night in Feb 2024
Response from Management on Feb 19, 2024
Thank you for staying with us and providing this feedback.

10/10 Excellent

Edward F, Cornwallville

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly front desk manager and check in was quick
Stayed 1 night in Feb 2024
Response from Management on Feb 13, 2024
Thank you for staying with us!

10/10 Excellent

Yuichi, Brampton

Stayed 1 night in Feb 2024
Response from Management on Mar 22, 2024
Thank you for staying with us!

4/10 Poor

Jim

Disliked: Amenities
At 8 am on Monday while I was in the shower the fire alarm went off. After hurried exit from shower and then the room i found out from housekeeping that it was only a test. 15 minutes later it went off again. 10 minutes later a knock on the door from the service company informed me that the room was supposed to be vacant. One hour later at 10:30 the front desk calls to inform me that at 11 o'clock they will be testing the fire alarms
Stayed 4 nights in Feb 2024
Response from Management on Feb 6, 2024
Thank you for staying with us and providing us with this information. We apologize for this inconvenience.

10/10 Excellent

Thomas

All ok
Stayed 1 night in Feb 2024
Response from Management on Feb 6, 2024
Thank you for staying with us!

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very accommodating, shuttle was punctual to airport and when we returned .
Stayed 1 night in Jan 2024
Response from Management on Feb 6, 2024
Thank you for staying with us!

8/10 Good

Martin, Cooperstown

Shower didn’t work
Stayed 1 night in Jan 2024
Response from Management on Jan 25, 2024
Thank you for staying with us and providing this feedback!

6/10 Okay

Scott

Liked: Staff & service
It's the sort of place you stay there is you must, but it's pretty basic and seems to be just about to go seriously downhill.
Stayed 1 night in Jan 2024
Response from Management on Jan 25, 2024
Thank you for staying with us and providing this feedback!

10/10 Excellent

Sheila

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to airport. Clean, staff were pleasant. Shuttle was on time and the reason we stayed there.
Stayed 1 night in Jan 2024
Response from Management on Jan 25, 2024
Thank you for staying with us!

2/10 Terrible

Susan

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property double charged me for my stay and is being extremely difficult about correcting the issue. The first representative said they don't see a charge on their end so take it up with Expedia even though I have proof of the charge from Hilton. The next representative stated it would take 72 hours to get a reponse from the hotel front desk but they have a habit of not following up so I should just call back again. The property itself has a nice lobby but the rest of the hotel is incredibly dated and smells musky. Certainly not worth the headache. There are plenty of other hotels in the area that do not double charge, provide better customer service, and a better overall experience.
Response from Hilton Garden Inn Albany Airport on Jan 20, 2024
Thank you for your feedback. I looked into your stay with us. All charges were charged appropriately. Your incidentals of 50 will go back to you within 5 to 7 business days, depending on your bank.I hope you will consider staying with us again in the near future.Yours In Hopitality

4/10 Poor

Nancy

Stayed 1 night in Jan 2024
Response from Hilton Garden Inn Albany Airport on Jan 20, 2024
Thank you for staying with us here at the Hilton Garden Inn Albany Airport. I'm sorry we did not meet your expectations. I hope you will consider staying with us again on your next stay. If something isn't just right, please let us know. We will make it right!

2/10 Terrible

Shane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Management on Jan 11, 2024
Thank you for staying with us!

8/10 Good

Maryann

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was above and beyond, from when i called with questions and checking in, very sincerely helpful and friendly.
Stayed 1 night in Jan 2024
Response from Management on Jan 8, 2024
Thank you for staying with us!

6/10 Okay

Abby

Stayed 1 night in Jan 2024
Response from Management on Feb 6, 2024
Thank you for staying with us!