Posted Nov 27, 2016
To be fair, we checked in on Thanksgiving for a two day stay. Maybe their best staff were off. We requested a king size bed, we got two doubles. The room was not as fresh and clean as we had hoped. There was a dirty sock on the floor from a previous guest. Who knows what we couldn't see was there! Rooms are not well insulated. Noise from other guests was very audible. In room refrigerator was very noisy.
The hotel itself is beautiful looking. The lounge area outside the breakfast room is spacious and welcoming. We would have loved to check out the sports bar/restaurant, but did not have the opportunity. The back entrance was welcoming and offered protection from the weather as we unloaded luggage. There was ample parking. Once entering from that location, it was confusing. there was no one to greet you nor proper signage to indicate where to go as the lobby is on another level. Does not seem very secure.
While some employees were polite and helpful, others were overly loud. Most seemed confused about what they were doing. I would try it one more time to see if there is a difference.