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Overview of Homewood Suites by Hilton Albany Crossgates Mall, NY

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Featured Image
Indoor pool
View from Room
Premium bedding, in-room safe, desk, blackout drapes
Premium bedding, in-room safe, desk, blackout drapes

Homewood Suites by Hilton Albany Crossgates Mall, NY

3 out of 5

4.4/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Pet friendly
  • Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays

Explore the area

    Popular LocationCrossgates Mall16 min walk
    Popular LocationAlbany NanoTech Complex3 min drive
    Popular LocationUniversity at Albany SUNY4 min drive
    AirportAlbany, NY (ALB-Albany Intl.)9 min drive

Choose dates to view prices

Studio, 1 King Bed, Accessible (Hearing)

5/5 guest room rating
  • Sleeps 4
  • 1 King Bed

Studio Suite, 1 King Bed, Non Smoking

5/5 guest room rating
  • Sleeps 4
  • 1 King Bed

Studio Suite, 1 King Bed, Non Smoking

4.8/5 guest room rating
  • Sleeps 4
  • 1 King Bed

Suite, 1 King Bed, Accessible, Bathtub

  • Sleeps 4
  • 1 King Bed

Suite, 1 Bedroom, Non Smoking

4.3/5 guest room rating
  • Sleeps 6
  • 2 Queen Beds

Suite, 1 King Bed, Accessible, Bathtub

  • Sleeps 5
  • 1 King Bed

Suite, 2 Queen Beds, Accessible, Bathtub

  • Sleeps 6
  • 2 Queen Beds

Studio, 2 Queen Beds, Non Smoking

4.8/5 guest room rating
  • Sleeps 6
  • 2 Queen Beds

Suite, 1 King Bed, Accessible (Shower)

  • Sleeps 4
  • 1 King Bed

Suite, 1 King Bed, Accessible (Hearing)

No guest room rating
  • Sleeps 4
  • 1 King Bed

Suite, 2 Queen Beds, Accessible (Hearing)

5/5 guest room rating
  • Sleeps 6
  • 2 Queen Beds

Suite, 1 Bedroom, Non Smoking

4.6/5 guest room rating
  • Sleeps 4
  • 1 King Bed

About this area

Albany

Located in Albany, Homewood Suites by Hilton Albany Crossgates Mall, NY is connected to a shopping center. The Egg and Palace Theater are cultural highlights, and travelers looking to shop may want to visit Crossgates Mall and Colonie Center Mall. Henry Hudson Planetarium and Destroyer Escort Historical Museum are also worth visiting. Enjoy the great outdoors with horse riding, hiking/biking trails, and mountain biking, or hop on a bike rental nearby and explore all the area has to offer.
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Popular Location

What's nearby

  • Crossgates Mall - 16 min walk
  • Albany NanoTech Complex - 3 min drive
  • University at Albany SUNY - 4 min drive
  • Northway Mall - 4 min drive
  • Albany Pine Bush Preserve - 5 min drive

Getting around

  • Albany-Rensselaer Station - 14 min drive
  • Albany Intl. Airport (ALB) - 9 min drive

Restaurants

  • Hana Japanese Steak House — 5 min walk
  • Capital City Diner — 7 min walk
  • Café Calabria — 9 min walk
  • Sushi Tei — 13 min walk
  • Athos Restaurant — 14 min walk

About this property

Homewood Suites by Hilton Albany Crossgates Mall, NY

Adventure hotel connected to a shopping center in Albany with free breakfast
An indoor pool, a fitness center, and coffee/tea in a common area are available at this hotel. Free breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a business center, dry cleaning, and laundry facilities. All 96 rooms feature kitchens with refrigerators, stovetops, microwaves, and dishwashers. Free WiFi and free wired Internet are standard, as are flat-screen TVs with digital channels. Weekly housekeeping is available.
Homewood Suites by Hilton Albany Crossgates Mall, NY offers 96 accommodations with laptop-compatible safes and coffee/tea makers. Accommodations have separate sitting areas and are furnished with double sofa beds. Beds feature premium bedding. 49-inch flat-screen televisions come with premium digital channels. Accommodations at this 3-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided weekly.

Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision. Guests under 18 years old are not allowed in the swimming pool or fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows standard cleaning and disinfection practices of CleanStay (Hilton)
Follows industry cleaning and disinfection practices of SafeStay (AHLA - USA) and Ecolab (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast and dinner
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free breakfast available daily 6:00 AM–9:00 AM
  • Free reception (select days)
  • Coffee/tea in common area(s)
  • Hosted evening meal available on Monday, Tuesday, and Wednesday for a fee

Things to do

  • Basketball
  • Billiards/pool table
  • Fitness center
  • Indoor pool
  • Shopping mall

Family friendly

  • Dry cleaning service
  • Free cribs/infant beds
  • Free rollaway/extra beds
  • Full-sized refrigerator
  • Indoor pool
  • Kitchen
  • Laundry facilities
  • Microwave
  • Separate dining area
  • Sofa bed

Conveniences

  • Elevator
  • Front-desk safe
  • Gift shop/newsstand
  • Water dispenser

Guest services

  • 24-hour front desk
  • Dry cleaning service
  • Housekeeping (weekly)
  • Laundry facilities

Languages spoken

  • English

Business services

  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • BBQ grill(s)
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Visual alarms in hallways
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • Designated smoking areas (fines apply)
  • Fireplace in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Double sofa bed
  • Free cribs/infant beds
  • Free rollaway beds
  • Heating (climate-controlled)
  • Premium bedding

Bathroom

  • Eco-friendly toiletries
  • Hair dryer
  • Shampoo
  • Shower/tub combination
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 49-inch flat-screen TV
  • Digital channels
  • Premium channels

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Dining room
  • Dishwasher
  • Freezer
  • Kitchen
  • Microwave
  • Paper towels
  • Refrigerator
  • Stovetop
  • Toaster

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • LED light bulbs
  • Phone
  • Recycling
  • Separate sitting area

Similar properties

The price per-night is based on the lowest price found within the past 24 hours for the next 30 nights. All prices include taxes and fees and are based on a 1-night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.

Policies

Check-in

Check-in from 3:00 PM - midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

The following facilities or services will be unavailable from March 1 2021 to June 1 2021 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per pet, per stay
Dogs only
2 per room (up to 25 lbs)
Pets cannot be left unattended

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Breakage deposit: USD 150 per stay

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
Long-term renters welcome
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:00 AM to 11:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision
Guests under 18 years old are not allowed in the swimming pool or fitness facility
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Homewood Suites Hilton Albany Crossgates Mall NY Hotel
Homewood Suites Hilton Crossgates Hotel
Homewood Suites Hilton Albany Crossgates Mall NY
Homewood Suites Hilton Crossgates
wood Suites Hilton Crossgates
Homewood Suites by Hilton Albany Crossgates Mall NY
Homewood Suites by Hilton Albany Crossgates Mall, NY Hotel
Homewood Suites by Hilton Albany Crossgates Mall, NY Albany

Frequently asked questions

Can I cancel my reservation for free at Homewood Suites by Hilton Albany Crossgates Mall, NY and receive a full refund?
Yes, Homewood Suites by Hilton Albany Crossgates Mall, NY offers free cancellation on select room rates, because flexibility matters! Please refer to Homewood Suites by Hilton Albany Crossgates Mall, NY cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Homewood Suites by Hilton Albany Crossgates Mall, NY?
As of Apr 18, 2021, prices found for a 1-night stay for 2 adults at Homewood Suites by Hilton Albany Crossgates Mall, NY on Apr 25, 2021 start from $149, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Homewood Suites by Hilton Albany Crossgates Mall, NY have a pool?
Yes, this property has an indoor pool. Pool access is from 7:00 AM–11:00 PM.
Is Homewood Suites by Hilton Albany Crossgates Mall, NY pet-friendly?
Yes, this property allows dogs (limit 2 per room) with a maximum weight of up to 25 lbs per pet. There's a fee of USD 75 per pet, per stay. Service animals are exempt from fees.
How much is parking at Homewood Suites by Hilton Albany Crossgates Mall, NY?
Self parking is free at this property.
What time is check-in at Homewood Suites by Hilton Albany Crossgates Mall, NY?
Check-in is from 3:00 PM - midnight. Late check-in is available during limited hours.
What time is check-out at Homewood Suites by Hilton Albany Crossgates Mall, NY?
Check-out is at noon.
Where is Homewood Suites by Hilton Albany Crossgates Mall, NY located?
Situated in Albany, this hotel is 0.8 mi (1.3 km) from Crossgates Mall and 2.2 mi (3.5 km) from University at Albany SUNY. Albany NanoTech Complex and Albany Pine Bush Preserve are also within 3 mi (5 km).

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 144 out of 222 reviews
5 - Excellent 65%
Rating 4 - Good. 47 out of 222 reviews
4 - Good 21%
Rating 3 - Okay. 10 out of 222 reviews
3 - Okay 5%
Rating 2 - Poor. 11 out of 222 reviews
2 - Poor 5%
Rating 1 - Terrible. 10 out of 222 reviews
1 - Terrible 5%

4.5/5

Cleanliness

4.5/5

Staff & service

4.4/5

Amenities

4.6/5

Property conditions & facilities
Write a review

5/5 Excellent

Traveled with family and small children, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m thoroughly impressed with the home wood suites. I will be trying to find another for our next location!!
Stayed 1 night in Mar 2021

5/5 Excellent

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was beautiful, clean and quiet even though it was full! Great time
Stayed 1 night in Mar 2021

2/5 Poor

Traveled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Friendly staff. First room was filthy, there were crumbs on the floor and dust everywhere. The sheets hadn’t been changed. There was some sort of fluid spattered all over the outside of the ice bucket. Visible fingerprints on handles and knobs. At least the second room had fresh sheets. Easily accessible hotel with off street parking right across the street from the mall.
Stayed 1 night in Feb 2021

1/5 Terrible

Business traveler
Liked: Cleanliness
Very rude incompetent front desk service I was promised 3 pm check out the night of departure the normal late check out is 2-30 pm This rude black lady -Miracle or something like that call me that I have to pay extra night snd I have to go downstairs now to give her my Cc I said I can’t now I can do it in 30 min she was screaming why not ? Why not now ?they have my Cc info so I couldn’t understand why I have to do it now . It was a very stressful experience for me , I travel every week and never was treated that way I check out at 3 pm and was charged extra night , This hotel should improve the way they treat customers specially now in Covid times when hotel is half empty
Stayed 2 nights in Jan 2021

5/5 Excellent

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff are so friendly and considerate. Great job!
Stayed 1 night in Jan 2021

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