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Homewood Suites by Hilton Albany Crossgates Mall, NY

Photo gallery for Homewood Suites by Hilton Albany Crossgates Mall, NY

Primary image
Indoor pool
49-inch flat-screen TV with digital channels, TV
Premium bedding, in-room safe, desk, blackout drapes
Premium bedding, in-room safe, desk, blackout drapes

Overview of Homewood Suites by Hilton Albany Crossgates Mall, NY

Homewood Suites by Hilton Albany Crossgates Mall, NY

3.0 star property

4.4/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Pet friendly
  • Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided
  • Personal protective equipment
Map
1651 Western Avenue, Albany, NY, 12203

Explore the area

  • Popular LocationCrossgates Mall16 min walk
  • Popular LocationAlbany NanoTech Complex3 min drive
  • Popular LocationUniversity at Albany6 min drive
  • AirportAlbany, NY (ALB-Albany Intl.)9 min drive

Choose dates to view prices

About this area

Albany

Located in Albany, Homewood Suites by Hilton Albany Crossgates Mall, NY is connected to a shopping center. Travelers eager for a bit of culture can stop by Palace Theater, while those who have shopping on the agenda may want to visit Crossgates Mall and Colonie Center Mall. Henry Hudson Planetarium and Destroyer Escort Historical Museum are also worth visiting. Enjoy the great outdoors with mountain biking, hiking/biking trails, and horse riding, or hop on a bike rental nearby and explore all the area has to offer.
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Map

What's nearby

  • Crossgates Mall - 16 min walk
  • Albany NanoTech Complex - 3 min drive
  • Northway Mall - 4 min drive
  • Albany Pine Bush Preserve - 5 min drive
  • University at Albany - 6 min drive

Getting around

  • Albany International Airport Station - 9 min drive
  • Albany Intl. Airport (ALB) - 9 min drive

About this property

Homewood Suites by Hilton Albany Crossgates Mall, NY

Adventure hotel connected to a shopping center in Albany with free breakfast
An indoor pool, a fitness center, and coffee/tea in a common area are available at this hotel. Free breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a business center, dry cleaning, and laundry facilities. Weekly housekeeping is available.
Homewood Suites by Hilton Albany Crossgates Mall, NY offers 96 accommodations with laptop-compatible safes and coffee/tea makers. Accommodations have separate sitting areas and are furnished with double sofa beds. Beds feature premium bedding. 49-inch flat-screen televisions come with premium digital channels. Accommodations at this 3-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision. Guests under 18 years old are not allowed in the swimming pool or fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Languages spoken

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of CleanStay (Hilton)
Follows industry cleaning and disinfection practices of Ecolab (3rd party expert - Global) and SafeStay (AHLA - USA)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property

Safety measures

Masks available
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast and dinner
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free breakfast available daily 6:00 AM–9:00 AM
  • Free reception (select days)
  • Coffee/tea in common area(s)
  • Hosted evening meal available on Monday, Tuesday, and Wednesday for a fee

Things to do

  • Basketball
  • Billiards/pool table
  • Fitness center
  • Indoor pool
  • Shopping mall

Family friendly

  • Free cribs/infant beds
  • Free rollaway/extra beds
  • Full-sized refrigerator
  • Indoor pool
  • Kitchen
  • Laundry facilities
  • Microwave
  • Separate dining area
  • Sofa bed

Conveniences

  • Elevator
  • Front-desk safe
  • Gift shop/newsstand
  • Water dispenser

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities

Business services

  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • BBQ grill(s)
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Visual alarms in hallways
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • Designated smoking areas (fines apply)
  • Fireplace in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Double sofa bed
  • Free cribs/infant beds
  • Free rollaway beds
  • Heating (climate-controlled)
  • Premium bedding

Bathroom

  • Eco-friendly toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/tub combination
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 49-inch flat-screen TV
  • Digital channels
  • Premium channels

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Dining room
  • Dishwasher
  • Freezer
  • Kitchen
  • Microwave
  • Paper towels
  • Refrigerator
  • Stovetop
  • Toaster

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • LED light bulbs
  • Phone
  • Recycling
  • Separate sitting area

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Albany
Albany
Air conditioned
Air conditioned
Family friendly
Family friendly
Guest rating 4+
Guest rating 4+
3 star
3 star
Free WiFi
Free WiFi
Hotel
Hotel

Policies

Check-in

Check-in from 3:00 PM - midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 per room (up to 25 lbs)
Pets cannot be left unattended

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Breakage deposit: USD 150 per stay

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
Long-term renters welcome
Safety features at this property include a smoke detector

We should mention

Pool access available from 7:00 AM to 11:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the swimming pool or fitness facility, and guests under 18 years old are only allowed in the swimming pool and fitness facility with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Homewood Suites Hilton Albany Crossgates Mall NY Hotel
Homewood Suites Hilton Crossgates Hotel
Homewood Suites Hilton Albany Crossgates Mall NY
Homewood Suites Hilton Crossgates
wood Suites Hilton Crossgates
Homewood Suites by Hilton Albany Crossgates Mall NY
Homewood Suites by Hilton Albany Crossgates Mall NY
Homewood Suites by Hilton Albany Crossgates Mall, NY Hotel
Homewood Suites by Hilton Albany Crossgates Mall, NY Albany

Frequently asked questions

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 172 out of 269 reviews
5 - Excellent 64%
Rating 4 - Good. 57 out of 269 reviews
4 - Good 21%
Rating 3 - Okay. 14 out of 269 reviews
3 - Okay 5%
Rating 2 - Poor. 16 out of 269 reviews
2 - Poor 6%
Rating 1 - Terrible. 10 out of 269 reviews
1 - Terrible 4%

4.5/5

Cleanliness

4.5/5

Staff & service

4.4/5

Amenities

4.6/5

Property conditions & facilities

4.4/5

Eco-friendliness
Write a review

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Jun 2022

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable stay
Stayed 1 night in May 2022

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean environment, free parking and affordable.
Stayed 2 nights in May 2022

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had many amenities and was clean.
Stayed 1 night in May 2022

5/5 Excellent

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newer property with spacious rooms, easy parking, friendly staff.
Stayed 2 nights in Apr 2022

4/5 Good

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Stayed 1 night in Mar 2022

5/5 Excellent

Traveled with family
Liked: Staff & service, room comfort
Little skeptical
There was old conditioner or shampoo in the shower and the floors had not been vacuumed. So made us wonder what else had not been cleaned.
Stayed 1 night in Mar 2022

5/5 Excellent

Stayed 2 nights in Mar 2022

3/5 Okay

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Was very nice ; the suites were spacious.. but not what they look like in the pics. Friendly staff, but there a few flaws to the place. The pool is small, and there is no hot tub on the premises. Other than the bed not being that comfortable, compared to say the Marriott; it was a good place to stay. Proximity to the mall, is the real seller . Especially when you have kids . I’d recommend, except the pool area. Basketball court outside looked well kept, plowing wasn’t the greatest that day..
Stayed 2 nights in Feb 2022

5/5 Excellent

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
We chose this property because of the large suite with a full kitchen, indoor pool, lots of lounge area, hot buffet breakfast, and pool table. The family and I (5) had a great time. Jennifer at the front desk was lovely and very helpful! Minutes from the mall with lots of shopping, dining, and fun for the kids (arcade, bowling, airsoft...). I would stay again.
Stayed 2 nights in Feb 2022