Exterior

Reviews of Microtel Inn by Wyndham Albany Airport

2 out of 5
Microtel Inn by Wyndham Albany Airport
7 Rensselaer Ave, Latham, NY

Reviews

7.6

Good

Rating 10 - Excellent. 350 out of 1000 reviews" "
Rating 8 - Good. 303 out of 1000 reviews" "
Rating 6 - Okay. 178 out of 1000 reviews" "
Rating 4 - Poor. 95 out of 1000 reviews" "
Rating 2 - Terrible. 74 out of 1000 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Heidi, Chelmsford

Traveled with family
Liked: Cleanliness
Basic no frills hotel. Great for a one night stay while traveling. Beds were comfortable.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 19, 2024
Dear Heidi,Thank you for your feedback. We're glad to hear that our hotel suited your needs for a one-night stay while traveling. While we aim to provide a comfortable experience, we'll take your comments into consideration to see how we can improve and possibly add some additional amenities in the future. We appreciate your input and hope to have the opportunity to welcome you back again.Sincerely, Hotel Manager

6/10 Okay

faye

Traveled with family
Liked: Staff & service
Disliked: Amenities
Perfect for an affordable late night stay near the airport hotel is dated but staff were lovely
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 19, 2024
Dear Faye,Thank you for your review. We're glad to hear that our hotel provided you with an affordable option for a late-night stay near the airport. While we understand that our property may be dated, we're pleased that our staff made a positive impression on you. Your feedback is valuable to us, and we'll use it to continue improving our services. We hope to welcome you back in the future for another pleasant stay.Sincerely, Hotel Manager

10/10 Excellent

Aliah

Stayed 2 nights in Apr 2024
Response from Hotel Manager on Apr 22, 2024
Dear Aliah,Thank you for your incredibly generous perfect rating! We are truly honored and thrilled to hear that you had such an exceptional experience during your stay with us. It's guests like you who inspire us to continuously strive for excellence and deliver outstanding service. Your feedback motivates our team to maintain the highest standards and provide memorable stays for all our guests. We look forward to welcoming you back in the future and ensuring your next visit is equally remarkable.Sincerely, Hotel Manager

10/10 Excellent

Sang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 18, 2024
Dear Sang,Thank you for your perfect rating! We're thrilled to hear that you had a great experience at our hotel. If there's anything specific you enjoyed or any areas where we excelled, we'd love to hear about it. Your feedback helps us ensure that we continue to provide outstanding service to all our guests. We hope to welcome you back for another excellent stay in the future!Sincerely, Hotel Manager

6/10 Okay

faith

Liked: Staff & service
Disliked: Amenities
Basic accomodations.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 18, 2024
Dear Faith,Thank you for your feedback. We apologize if your experience did not meet your expectations. If there are any specific areas where we can improve or any concerns you'd like to address, please feel free to let us know. Your feedback is valuable to us as we strive to provide the best possible experience for all our guests. We hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Microtel has always been a reliable brand. They are relatively new compared to other chains. The price is always fair.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 17, 2024
Dear Robert,Thank you for sharing your positive experience with Microtel Inn by Wyndham Albany Airport! We're thrilled to hear that you find our brand reliable and our pricing fair. Your feedback is greatly appreciated, and we hope to continue exceeding your expectations during future stays. We look forward to welcoming you back soon!Sincerely, Hotel Manager

10/10 Excellent

Leo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant stay
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 17, 2024
Dear Leo,Thank you for your excellent rating and for choosing to stay with us! We're delighted to hear that you had a pleasant experience during your visit. Your satisfaction is our priority, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future!Sincerely, Hotel Manager

8/10 Good

Lindsay

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very pleasant during our stay and the room was clean and a nice size and had all the amenities we needed (microwave, fridge and even a nice little seat in the window). The soundproofing could be a bit better but no one was overly noisy during our stay.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 16, 2024
Dear Lindsay,Thank you for sharing your feedback with us! We're delighted to hear that you had a pleasant stay with us and that you found the staff friendly and the room clean and well-equipped. Your comments about the soundproofing are noted, and we'll look into ways to improve in this area. We appreciate your valuable input and hope to have the opportunity to welcome you back for another great stay in the future!Sincerely, Hotel Manager

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location
Stayed 2 nights in Apr 2024
Response from Hotel Manager on Apr 15, 2024
Dear William,Thank you for sharing your experience with us. We're delighted to hear that our convenient location suited your needs. Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back for an even better stay in the future!Sincerely,Hotel Manager

10/10 Excellent

Leo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As always, a very pleasant stay.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on Apr 15, 2024
Dear Leo,We're delighted to hear that you had another pleasant stay with us! Thank you for your continued loyalty and for taking the time to share your positive experience. We look forward to welcoming you back for many more enjoyable stays in the future!Sincerely,Hotel Manager

10/10 Excellent

Leo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 15, 2024
Dear Leo,We're thrilled to hear that you had a pleasant experience at our hotel! Thank you for taking the time to share your positive feedback. Your satisfaction is our utmost priority, and we look forward to welcoming you back for another enjoyable stay in the future!Sincerely,Hotel Manager

10/10 Excellent

Hong

Liked: Cleanliness, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 16, 2024
Dear Hong,Thank you for your positive feedback! We're glad to hear that you had a good experience during your stay. Your satisfaction is our priority, and we hope to have the pleasure of welcoming you back for another excellent stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Nazia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 15, 2024
Dear Nazia,Thank you for your perfect rating! We're thrilled that you had such a wonderful experience with us. Your satisfaction is our priority, and we're grateful for your support. We can't wait to welcome you back for another fantastic stay in the future!Best Regards,Hotel Manager

8/10 Good

Katie

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
One of the doors to the outside was unlocked. It did not require a card, anybody could walk in.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on Apr 12, 2024
Dear Katie,Thank you for your feedback. We apologize for the oversight regarding the unlocked door and any inconvenience this may have caused. Your safety and security are of utmost importance to us, and we will address this issue promptly to ensure it does not occur again. We appreciate your valuable input and hope to have the opportunity to welcome you back for an improved experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Leo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms, and friendly staff that are very helpful.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 12, 2024
Dear Leo,We're thrilled to receive your positive review! It's wonderful to hear that you enjoyed our nice rooms and found our staff friendly and helpful. Providing exceptional service is our priority, and we're delighted that we could make your stay enjoyable. We look forward to welcoming you back for another great experience!Sincerely, Hotel Manager

10/10 Excellent

Leo

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A pleasant all round experience
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 11, 2024
Dear Leo,Thank you for your perfect rating! We're delighted to hear that you had a pleasant experience during your stay. Your satisfaction is our priority, and we're thrilled that we met your expectations. We look forward to welcoming you back for another wonderful stay in the future!Sincerely, Hotel Manager

6/10 Okay

Pearl, Navarre

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Hotel Manager on Apr 11, 2024
Dear Pearl,Thank you for the review and rating of 3 out of 5. Kindly give us some opinion, which can be useful for us to improve our hotel service from 3 to 5. We appreciate your feedback!. Hope you will visit us again soon. Sincerely, Hotel Manager

10/10 Excellent

Jane

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was a last minute reservation and a very late check in. The staff was very friendly and the check in was smooth. Really nice room and very inexpensive. Would definitely recommend or stay here again.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 10, 2024
Dear Jane,Thank you so much for your glowing review! We're thrilled to hear that despite your last-minute reservation and late check-in, our staff ensured a smooth and friendly experience for you. It's wonderful to know that you found the room to be excellent and affordable. Your recommendation means a lot to us, and we can't wait to welcome you back for another fantastic stay!Sincerely, Hotel Manager

10/10 Excellent

Leo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms and excellent staff
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 9, 2024
Dear Leo,Thank you for your positive review! We're delighted to hear that you enjoyed our rooms and experienced excellent service from our staff. Your satisfaction is our top priority, and we're thrilled that we could provide you with a great experience. We look forward to welcoming you back for another enjoyable stay in the future!Sincerely, Hotel Manager

2/10 Terrible

Jen

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Damp mattress
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 10, 2024
Dear Jen,We're truly sorry to hear about your experience with a damp mattress during your stay. This falls well below our standards of comfort and cleanliness. Please accept our sincerest apologies for the inconvenience caused. We will address this matter immediately to prevent any recurrence. Your feedback is invaluable, and we hope for the opportunity to make it right in the future.Sincerely, Hotel Manager

8/10 Good

masoud

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The staff were very nice and well behaved, but the breakfast was very poor
Stayed 4 nights in Mar 2024
Response from Hotel Manager on Apr 8, 2024
Dear Masoud,Thank you for your feedback, and we're pleased to hear that you found our staff to be very nice and well-behaved. We apologize that the breakfast did not meet your expectations. Your comments will be shared with our team to improve our offerings and ensure a more satisfying experience for our guests. We appreciate your input and hope to have the opportunity to welcome you back for an improved stay.Sincerely, Hotel Manager

6/10 Okay

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 9, 2024
Dear Carolyn,Thank you for taking the time to leave a rating for your stay at our hotel. Your feedback is valuable to us. If there are any specific areas where we can improve and enhance your experience to bring it from a 3 to a 5, please don't hesitate to share them with us. We appreciate your business and hope to have the opportunity to exceed your expectations in the future.Sincerely, Hotel Manager

8/10 Good

Lee, Princeton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We used this property as a lay-over for our eclipse trip to Saint Albans, VT. It was fine and the only thing we didn't like in the room was the very low toilet (hard to get our 83-year old bodies up again).
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 8, 2024
Dear Lee,Thank you for your feedback. We're glad to hear that your layover stay was satisfactory overall. We apologize for any inconvenience caused by the low toilet height. Your comments are valuable to us, and we will take them into consideration as we strive to improve our facilities to better accommodate all our guests. We appreciate your business and hope to welcome you back in the future.Sincerely, Hotel Manager

10/10 Excellent

Tony

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Microtel is great
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 8, 2024
Dear Tony,Thank you for your positive feedback! We're delighted to hear that you had a great experience at Microtel Inn by Wyndham Albany Airport. Providing excellent service and comfort is our priority, and we're thrilled that we met your expectations. We look forward to welcoming you back for another fantastic stay in the future!Sincerely, Hotel Manager

8/10 Good

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed for one night. Pretty decent place for the price. Nothing fancy. The gentleman at the front desk was very pleasant. No complaints. I would stay there again
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 8, 2024
Dear Emily,Thank you for your feedback! We're pleased to hear that you had a pleasant stay with us and found our hotel to be a decent place for the price. It's great to know that our front desk staff made a positive impression on you. We appreciate your kind words and look forward to welcoming you back for another enjoyable stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Leo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 8, 2024
Dear Leo,Thank you for the perfect rating! We're delighted to hear that you had a nice stay with us. Providing excellent service and comfort is our priority, and we're thrilled that we met your expectations. We look forward to welcoming you back for another fantastic stay in the future!Sincerely, Hotel Manager

8/10 Good

Trevor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and Comfortable, easy access to the highway, very good price. Breakfast was basic but nice to have a few options. Friendly staff.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 8, 2024
Dear Trevor,Thank you for your feedback! We're glad to hear that you found our hotel clean, comfortable, and conveniently located with easy access to the highway. It's great to know that you appreciated our reasonable pricing and breakfast options. We're also happy that our staff provided friendly service. We appreciate your review and look forward to welcoming you back for another pleasant stay in the future!Sincerely, Hotel Manager

8/10 Good

Sandra

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 8, 2024
Dear Sandra,Thank you for your positive review and for choosing to stay with us! We're delighted to hear that you had a great time and that you were satisfied with your experience overall. We appreciate your feedback and suggestions for improvements. Your comfort and satisfaction are our top priorities, and we look forward to welcoming you back for another enjoyable stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Leo

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Enjoyable experience
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 6, 2024
Dear Leo,Thank you for your perfect rating! We're thrilled to hear that you had an enjoyable experience during your stay with us. Providing exceptional service and creating memorable stays for our guests is our top priority, and we're delighted that we could meet your expectations. Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back for another wonderful stay in the future!Sincerely, Hotel Manager

4/10 Poor

Thomas

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I usually do NOT right reviews but I feel I should because of this hotel experience. It is VERY run down, old and not kept well. While the beds/pillows were comfortable, just don't look inside the pillow case or at the sheets. The bathrooms were not that clean as well. Very old and dated. The towels definitely needed some clorox to brighten them up or they should just get new ones at this point. For the price that we paid for this hotel, we expected a little better. We have stayed at other Microtels and they are many steps above this one.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 4, 2024
Dear Thomas,We sincerely apologize for the disappointing experience you had during your stay. It's disheartening to hear that our hotel did not meet your expectations in terms of cleanliness and maintenance. Your feedback is invaluable to us, and we will address the issues you mentioned with our housekeeping and maintenance teams to ensure that necessary improvements are made. We understand your frustration, and we hope to have the opportunity to regain your trust and provide you with a more satisfactory experience in the future. Thank you for sharing your concerns with us.Sincerely, Hotel Manager

10/10 Excellent

Leo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice accommodations and friendly staff.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 3, 2024
Dear Leo,Thank you for your fantastic rating! We're thrilled to hear that you enjoyed our accommodations and that our staff provided friendly service. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable stay in the future! If there's anything else we can do to enhance your experience, please don't hesitate to let us know.Sincerely, Hotel Manager

10/10 Excellent

Otis

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 4, 2024
Dear Otis,Thank you for your positive feedback! We're delighted to hear that you found our staff to be very nice. Providing excellent customer service is our top priority, and we're glad that our team made a positive impression on you during your stay. We appreciate your review and hope to welcome you back for another great stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Leo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, courteous staff, and good prices.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Apr 1, 2024
Dear Leo,Thank you for your glowing review! We're delighted to hear that you found our hotel clean, our staff courteous, and our prices reasonable. Providing a positive experience for our guests is our top priority, and we're thrilled that we met your expectations. We look forward to welcoming you back again soon!Sincerely, Hotel Manager

2/10 Terrible

Talia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were put in a room the day we checked and then later in the middle of the night the toilet burst, so they moved us to another room that had a ticking noise coming from the mini fridge nonstop. They then put us into another room with dirty sheets. They gave us no compensation for switching rooms three times and we’re extremely rude about it. Do not stay here.
Response from Hotel Manager on Apr 1, 2024
Dear Talia,I have taken note of your comments and have shared these with our team for review. My apologies for the inconveniences howsoever. All required steps are being initiated to ensure that these are resolved to the optimum standards. Despite your disappointment, we hope you will return to stay with us again. Request your understanding and future consideration for visit.Sincerely, Hotel Manager

6/10 Okay

Lynn

Traveled with family
It was OK, nothing special. The door was not square in the frame, which made it hard to lock at night. It also let in alot of light from the hallway at night. It made a very big space.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 1, 2024
Dear Lynn,Thank you for sharing your feedback. We appreciate your honesty and apologize for the inconvenience you experienced with the door not being square in the frame, resulting in difficulty locking it and letting in light from the hallway. We take your comments seriously and will address these issues promptly to ensure improvements are made. Your comfort is important to us, and we hope to have the opportunity to provide you with a more satisfactory experience in the future. If there's anything else we can do to assist you, please don't hesitate to reach out.Sincerely, Hotel Manager

10/10 Excellent

Leo

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel and great staff
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 30, 2024
Dear Leo,Thank you for your perfect rating and positive feedback! We're thrilled to hear that you enjoyed your stay and found our hotel to be nice with great staff. Providing exceptional service is our top priority, and we're delighted that our team met your expectations. We hope to have the pleasure of welcoming you back for another wonderful experience in the future!Sincerely, Hotel Manager

8/10 Good

Leo

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Pleasant stay
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 29, 2024
Dear Leo,Thank you for your review and for choosing our hotel. We're delighted to hear that you had a pleasant stay with us. We strive to provide a comfortable and enjoyable experience for all our guests. If there is anything else we can do to enhance your future visits, please let us know. We look forward to welcoming you back soon.Sincerely, Hotel Manager

6/10 Okay

Christopher

Business traveler
It's a decent room. You get what you pay for.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 27, 2024
Dear Christopher,Thank you for your feedback. We're glad to hear that you found the room decent. We strive to offer comfortable accommodations at competitive rates. If there are any specific areas where we can improve to make your next stay more enjoyable, please don't hesitate to let us know. We appreciate your patronage and hope to have the opportunity to exceed your expectations in the future.Sincerely, Hotel Manager

10/10 Excellent

Leo

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant stay, helpful staff
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 26, 2024
Dear Leo,Thank you for your perfect rating and kind words! We're delighted to hear that you had a pleasant stay and found our staff helpful. Your satisfaction is our priority, and we look forward to welcoming you back for another wonderful experience in the future!Sincerely, Hotel Manager

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 26, 2024
Dear Mark,Thanks for staying with us and for appreciating your stay with us by giving us a perfect rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await to welcome you. It is our privilege to serve guests like you. Sincerely, Hotel Manager

10/10 Excellent

Andrew, Newcomb

Liked: Cleanliness, staff & service, property conditions & facilities
Exactly what you would hope for in a hotel at this price point - friendly helpful staff, comfortable, convenient and clean. Folks, for this price you aren’t getting the Ritz. But you will get a clean comfortable place to stay close to restaurants, shopping, the airport, etc. No breakfast isn’t fabulous but its adequate and appropriate to the cost.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 26, 2024
Dear Andrew,Thank you for your fantastic review! We're thrilled to hear that you found our hotel to be exactly what you hoped for at this price point. Providing friendly, helpful staff and maintaining cleanliness and comfort are our top priorities. We appreciate your understanding and acknowledgment of the value we offer. We hope to welcome you back for another enjoyable stay soon!Sincerely, Hotel Manager

10/10 Excellent

Latanya

Liked: Cleanliness, staff & service, property conditions & facilities
Nice quite clean
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 25, 2024
Dear Latanya,Thank you for your positive feedback! We're glad to hear that you found our hotel to be nice, quiet, and clean during your stay. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for another peaceful experience in the future. If you have any additional comments or requests, please don't hesitate to reach out.Sincerely, Hotel Manager

10/10 Excellent

Leo

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Pleasant service all around
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 25, 2024
Dear Leo,We're delighted to hear that you had a pleasant experience with our service during your stay! Providing excellent service is our priority, and we're thrilled that we could meet your expectations. Thank you for taking the time to share your positive feedback, and we look forward to welcoming you back again soon. Sincerely, Hotel Manager

10/10 Excellent

Leo

Traveled with group
Liked: Cleanliness
Hotel room clean and comfortable, with adequate amenities. Staff is friendly and very helpful.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 25, 2024
Dear Leo,Thank you for sharing your positive experience with us! We're glad to hear that you found our hotel room clean, comfortable, and equipped with adequate amenities. Our team strives to provide friendly and helpful service to all our guests, and we're delighted that we could meet your expectations. Your satisfaction is our priority, and we look forward to welcoming you back on your next visit. If you have any further feedback or requests, please feel free to let us know.Sincerely, Hotel Manager

6/10 Okay

Erika

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 23, 2024
Dear Erika,Thank you for taking the time to rate your experience at our hotel. Your feedback is invaluable to us. If there's anything we can do to elevate your satisfaction from 3 to 5, please don't hesitate to inform us. We truly value your patronage.Sincerely, Hotel Manager

6/10 Okay

Katia

Traveled with group
Liked: Staff & service, property conditions & facilities
The room was ok for the price the bathroom could have been cleaner.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 20, 2024
Dear Katia,Thank you for your feedback. We apologize for any inconvenience caused by the cleanliness of the bathroom. We take cleanliness seriously and will address this issue promptly. Your satisfaction is important to us, and we hope to have the opportunity to improve your experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Kathleen, Bradford

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable beds
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 18, 2024
Dear Kathleen,Thank you for sharing your positive review! We're thrilled to hear that you found our hotel clean and our beds comfortable during your stay. Your satisfaction is our priority, and we're glad we could meet your expectations. We appreciate your feedback and hope to have the pleasure of welcoming you back for another excellent stay in the future!Sincerely, Hotel Manager

8/10 Good

Clark

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant and accomodating front desk person
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 18, 2024
Dear Clark,Thank you for your positive feedback! We're delighted to hear that you had a pleasant experience with our front desk staff during your stay. Providing excellent service is our priority, and we're glad to hear that our team member was accommodating. We appreciate your review and hope to have the pleasure of welcoming you back for another enjoyable stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
The only complaint was when I checked out there was no one there so left the key card on the desk.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 23, 2024
Dear Diane,Thank you for sharing your perfect rating and feedback! We're delighted to hear about your positive experience overall. We apologize for the inconvenience during checkout and will ensure better staffing in the future. We look forward to welcoming you back soon!Sincerely, Hotel Manager

10/10 Excellent

Chris

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Common areas are a little beat up but clean and smell fine, but this is after all a workingman's hotel. Rooms are new and spotless. Endless restaurants in the vicinity and 5 minutes from the airport. Incredible value.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 15, 2024
Dear Chris,Thank you for the stellar review! We're thrilled to hear that you had a fantastic stay and appreciated the cleanliness of our facilities and the convenience of our location. Your feedback is greatly appreciated, and we hope to welcome you back again soon for another wonderful experience!Sincerely, Hotel Manager