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Reviews of Park Inn by Radisson Albany, GA

2.5 out of 5
Park Inn by Radisson Albany, GA
2729 Pointe North Boulevard, Albany, GA

Reviews

7.4

Good

Rating 10 - Excellent. 221 out of 733 reviews" "
Rating 8 - Good. 239 out of 733 reviews" "
Rating 6 - Okay. 139 out of 733 reviews" "
Rating 4 - Poor. 62 out of 733 reviews" "
Rating 2 - Terrible. 72 out of 733 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Joy on Apr 10, 2024
Thank you kindly for your great review. Thank you for your business!!

8/10 Good

Chrys

Liked: Cleanliness, staff & service
Na
Stayed 1 night in Mar 2024
Response from Joy on Mar 27, 2024
Thank you for your great review. It helps motivate the hard-working staff to give their best efforts. We thank you for your business!

10/10 Excellent

Bernard

Stayed 2 nights in Mar 2024
Response from Joy on Apr 10, 2024
Thank you kindly for your great review. Thank you for your business!!

2/10 Terrible

BARBARA

Traveled with partner
Disliked: Property conditions & facilities
Toilet seat actually fell off when I sat on it.They couldn’t fix it so we had to change rooms
Stayed 1 night in Mar 2024
Response from Joy on Mar 4, 2024
Our apologies. these modern seats are snap on seats and they give us a trouble. Thank you for letting us know We will get it fixed. Thank you for your business!

8/10 Good

Tracey

Traveled with family
Liked: Cleanliness, staff & service
the front desk was not manned when we went to check out. They said the person was not here yet but on her way. This obviously happens a lot because the staff person we talked to did not appear to be upset and this is usual. WHAT would happen if we really needed information. Oh and the receipt will be emailed to me!!!!!!! How will I know what they charged me for the visit????? Could be a lot of charges I did not make. This is BAD!!!!
Stayed 1 night in Feb 2024
Response from Joy on Mar 3, 2024
I hope you did receive a copy of your invoice in the email as we have an express check out system. Unless you paid with virtual card from Expedia then you surely have received receipt from Expedia. We thank you for your business!

2/10 Terrible

Chadney

Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Joy on Mar 3, 2024
our apologies for not pleasant stay with us, we will work on making it better. We thank you for your review. We thank you for your stay.

2/10 Terrible

Meseret

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service
The staff at the property is terrible
Stayed 2 nights in Feb 2024
Response from Joy on Feb 11, 2024
Our apologies. Wish you had taken names so we could train those staff members. Labelling everyone in the same category does not help. We thank you for your review. We thank you for your stay.

10/10 Excellent

Angela

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Joy on Feb 11, 2024
Thank you so much for your great review. We thank you for your business. Look forward to serve you again.

10/10 Excellent

Jim

Stayed 1 night in Feb 2024
Response from Joy on Mar 27, 2024
Thank you for your great review. It helps motivate the hard-working staff to give their best efforts. We thank you for your business!

2/10 Terrible

K

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was rude and rushing us to leave.
Stayed 1 night in Feb 2024
Response from Joy on Feb 9, 2024
Oh my, please accept our apologies for the staff being rude. We will most certainly train on customer service. We thank you for your review. We thank you for your business.

4/10 Poor

Tara

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirt, grime and mold everywhere you look. There is no sound barrier. The staff is absolutely no help.
Stayed 3 nights in Jan 2024
Response from Joy on Jan 27, 2024
Our apologies. We will look into these issues and get them corrected. We thank you for your review. We thank you for your business,

4/10 Poor

Lashonda

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The customer service was awesome, but the room was dirty. I had to clean my room upon arrival the sink was discussing and the bed I literally cleaned the room myself due to the fact that the room was dirty upon arrival so if they didn’t clean it before I got there I knew they wouldn’t do it properly. I’m use to disinfecting a room but I had to clean the room myself. I wish I could post the pictures my words don’t even do the room justice of the nastiness. After I cleaned the room I was comfortable.
Stayed 2 nights in Jan 2024
Response from Joy on Jan 19, 2024
Our apologies. Wished you had asked or another room i.nstead of staying in a dirty room and cleaning it yourself. We will most certainly train the staff not to send guests to rooms that have not been cleared by the supervisor to rent. Thank you for letting us know. We thank you for your review. We thank you for your stay!

10/10 Excellent

Sakita

Traveled with group, Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Everything was great. Bath tub was gritty and the cleaning sponge was left in the tub
Stayed 1 night in Jan 2024
Response from Joy on Jan 16, 2024
Please accept our apologies for the staff not paying attention to the details of room cleaning. We thank you for your good review. We thank you for your business!

6/10 Okay

JEFFERY, sandersville

Stayed 1 night in Dec 2023
Response from Joy on Jan 1, 2024
Thank you for your review. Thank you for your business!

6/10 Okay

HELEN

Traveled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Joy on Dec 26, 2023
Thank you kindly for your review. Thank you for your business!

8/10 Good

Rashaad

Stayed 2 nights in Dec 2023
Response from Joy on Dec 26, 2023
Thank you for your high score review! Thank you for your kindness! Thank you for your business!

8/10 Good

Dabney

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Basic, clean with very nice people
This hotel met our needs for the purpose of the trip. It is very basic and is clean and safe. Each staff person we interacted with was genuinely friendly and helpful.
Stayed 2 nights in Dec 2023
Response from Joy on Dec 25, 2023
Thank you for your great scores of our hotel. Thank you for your kindness! Thank you for your business!

8/10 Good

Wilhelmina

Traveled with family
Disliked: Amenities
The first room we given had a bed that was dirty. The second room we were given the bathroom had dirty towels. The toilet was not clean. I bought cleaning supplies and cleaned the bathroom myself. We were tried and had driven for Mississippi. I went downstairs to front desk for clean towels and soap. I felt badly for the clerk because she was working alone. There was no one else to help her. I expected better from the Radisson Hotel. It used to be a nice hotel.
Stayed 1 night in Dec 2023
Response from Joy on Dec 10, 2023
Our apologies. I will most certainly look into this and get things corrected. We thank you for your review. We thank you for your business!

2/10 Terrible

Garnica

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
Terrible! Nasty. Roaches, feces, toe nail clippings present in room. Totality disgusting.
Stayed 2 nights in Dec 2023
Response from Joy on Dec 7, 2023
We do not even show this guest stayed at the hotel in our system. I am surprised to see how they even got on to expedia to even write this false feedback??

6/10 Okay

Elaine

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Joy on Dec 5, 2023
Thank you for your review. Thank you for your business!

8/10 Good

Valarie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They make sure your stay is as comfortable as possible and the breakfast was amazing
Stayed 3 nights in Nov 2023
Response from Joy on Nov 30, 2023
Thank you for taking the time out of your busy schedule to score our hotel review. We appreciate your kind review! We thank you for your business!

6/10 Okay

Sheena

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very nice and professional. The bathroom unfortunately smelled like urine. Friday night I was sick needed to bath, unfortunately I was told no wash clothes available. The next morning my day spoke with housekeeping and was told that wash clothes were available. The only other issue was the mattress in the room was uncomfortable, so I decided to flip it only to see that mattress cover was stained.
Stayed 4 nights in Nov 2023
Response from Joy on Nov 30, 2023
Thank you for taking the time out of your busy schedule to score our hotel review. We appreciate your kind review! We thank you for your business!

6/10 Okay

Demetrice

Traveled with family
Liked: Staff & service
No complaints, you get what you pay for with this one. Staff very nice and accommodating but definitely a budget hotel. Breakfast was good, internet service at office desk was good. If you just need a decent place to stay the night then this place will be perfect.
Stayed 1 night in Nov 2023
Response from Joy on Nov 30, 2023
Thank you for taking the time out of your busy schedule to score our hotel review. We appreciate your kind review! We thank you for your business!

10/10 Excellent

Eunice

Liked: Cleanliness, staff & service, property conditions & facilities
The property was well maintained and served our purpose.
Stayed 2 nights in Nov 2023
Response from Joy on Nov 21, 2023
Thank you for your kind words about our well maintained property! Glad we were able to serve your trip! We thank you for your business!

10/10 Excellent

JoAnna

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy Access Great night sleep
Easy access to the highway. They had grits, eggs, waffles and coffee at 7AM that allowed the smell to greet me as I opened my door to check out. Thank you for a great night sleep
Stayed 1 night in Nov 2023
Response from Joy on Nov 15, 2023
Cool!!! Thank you for letting us know you felt like home, smell of great breakfast, fresh coffee!! This is what we strive for. We thank you for your review. We thank you for your business!

6/10 Okay

JOSE

Business traveler
Liked: Staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Joy on Nov 2, 2023
We thank you for your review! While no comments reviews can be less informative than those with specific issues listed, it's important to read them in context and consider the overall rating and feedback from the guests. If you're considering staying at a property with mixed reviews, you might want to weigh the positive and negative comments to make an informed decision about your stay. Additionally, reaching out to the hotel directly to inquire about any concerns or questions you have can also be helpful. We thank you for your business!

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Too exhausted and settled for less!
The wash cloths were soiled to the point that they should have been thrown away. The curtains were dusty, the bed pillows were small, no firmness and didn’t fit the pillow cases. The air conditioner on high cool was too noisy like a diesel engine!
Stayed 2 nights in Oct 2023
Response from Joy on Nov 1, 2023
Our apologies. We will look into the issues you have mentioned, we will make it right. Thank you for your business!

8/10 Good

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the convenience of the property. Perfect area to stop on my trip, with a handful of restaurants within view of the hotel.
Stayed 1 night in Oct 2023
Response from Joy on Oct 20, 2023
Thank you for your kind words. Thank you for your review, thank you for your business!

2/10 Terrible

Issac

Disliked: Amenities, property conditions & facilities
This place has really gone down.
Stayed 2 nights in Oct 2023
Response from Joy on Oct 19, 2023
Thank you for your review. Thank you for your stay!

8/10 Good

Arra

Stayed 1 night in Oct 2023
Response from Joy on Nov 5, 2023
Thank you for your great scores! It helps motivate the staff to go over and above the guest service and cleanliness standards!! Thank you for your business!

6/10 Okay

Tonike

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The bed sheets was not changed from the previous customers stay. Room was not cleaned good. Toilet was loose. Bed wasn’t comfortable. But wasn’t a terrible place to stay.
Stayed 1 night in Oct 2023
Response from Joy on Oct 19, 2023
Our apologies for the issues you had in the room. We wi.ll most certainly look into it and get them corrected. Thank you for your review and thank you for your business!

10/10 Excellent

Janelle

Stayed 1 night in Oct 2023
Response from Joy on Nov 5, 2023
Thank you for your great scores! It helps motivate the staff to go over and above the guest service and cleanliness standards!! Thank you for your business!

6/10 Okay

Josephine

Traveled with partner
The inn is very old & outdated. However, the rooms are spacious. Mattress is lumpy & doesn’t help you rest well. You get the basics.
Stayed 1 night in Oct 2023
Response from Joy on Oct 19, 2023
Our apologies for the no so pleasant stay. We will try harder. Thank you for your review. Thank you business!

10/10 Excellent

Shana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy check in. Nice desk employee. Nice rooms and bed
Stayed 1 night in Oct 2023
Response from Joy on Oct 19, 2023
Cool. Thank you for your kind words about our staff members, our nice rooms and beds. Thank you for your business!

8/10 Good

Michael

Traveled with family
Liked: Amenities
Ok
Stayed 1 night in Oct 2023
Response from Joy on Oct 19, 2023
Thank you for your great scores. Thank you for your business!

10/10 Excellent

Johnny

Liked: Cleanliness, staff & service, property conditions & facilities
I feel like the breakfast should go until 11:00am or 11:30 to give your customers more time for breakfast
Stayed 2 nights in Oct 2023
Response from Joy on Oct 9, 2023
I have mentioned the hours to the staff who comes to cook at 5am. who wakes up to get to work at 3 45am. Oh my, the look on their face... LOL... i thought I better get of the town.. We thank you for your great review. We thank you for your stay!!

10/10 Excellent

Octavian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Joy on Oct 5, 2023
Thank you so much for your great review! Thank you for your business!

2/10 Terrible

Lawrence

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I honestly wasn't happy with the overall experience the only thing that was good was the location because of the shopping that was in walking distance
Stayed 2 nights in Sep 2023
Response from Joy on Oct 3, 2023
Our apologies. Hope you give us a chance again. We value your review. We thank you for your business.

8/10 Good

Vanessa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Stayed 2 nights in Sep 2023
Response from Joy on Oct 3, 2023
We are very appreciative of your generosity with the score. We thank you for your review. We thank you for your business!

4/10 Poor

PAUL

Business traveler
Liked: Cleanliness, room comfort
Disliked: Staff & service
Poor customer service
When I arrived the receptionist was sat in her car outside, on her phone. No welcome, just asked for my name. I was then told that the card used to pay for my room had been declined (I used Hotels.com). I was then told that I need to contact them regarding the issue (this is at 10pm). When I got Hotels.com on my phone, they checked my reservation and stated that the hotel had been trying to charge the wrong amount to a virtual card. After putting my phone on loud speaker, so that the receptionist could hear the conversation, Hotels.com gave the card details and the correct charge to the receptionist. Finally after 30 minutes, I had a room to go to. The room was clean and bed was comfy, although the bathroom was dated. I will look to stay at a different hotel next time my business takes me through Albany.
Stayed 1 night in Sep 2023
Response from Joy on Sep 25, 2023
Our apologies for the bad service from our staff members. However, the 3rd party card was a problem with the wrong number of the card. That is why they were having a hard time. Staff did not want to charge your card. Our apologies. We thank you for your business.

4/10 Poor

Deidre

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Not so good
I’ve always stayed here once a year when I visit family. The hotel is going down hill. The door to my room was jammed from the outside so I had to push the handle up instead of down and push the door in, felt like I was breaking in. The bathroom walls were filthy. I killed a roach in the bathroom. The toilet was fading. One of the towels were dirty so we had to ask for another one in which housekeeping brought to our room after some were cleaned. The breakfast was not what I was use to from this hotel. I didn’t complain because I knew I wasn’t going to book there again.
Stayed 1 night in Sep 2023
Response from Joy on Sep 25, 2023
We apologize for the inconvenience. We will look into the room and service issues and get them corrected. We thank you for your business. We thank you for your review.

6/10 Okay

maria florencia, liberty

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Carpets throughout were very dirty.
Stayed 6 nights in Sep 2023
Response from Joy on Sep 25, 2023
Please accept our apologies. We will get the issues resolved. We thank you for your business, we thank you for your review.

6/10 Okay

Michael

Liked: Staff & service, room comfort
Need to shampoo rugs, especially in hallways. Also check bath and sink drains for proper drainage.
Stayed 4 nights in Sep 2023
Response from Joy on Sep 25, 2023
Thank you for letting us know the issues you see. We will work on it and make it better. We thank you for your business and we thank you for your review.

8/10 Good

Kim

Traveled with group
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
I would not recommend
I was disappointed my room was not clean. When I entered the room I closed the door and on the plate next to the handle was a dried white substance that had dripped and dried up. The pillows on both beds had makeup on them not to mention hair, the had towels were very dingy and the wash cloth had blood dried blood at the bottom of one of them. It was too late to check into another hotel after driving four hours to get to Albany, GA. I will never stay there again.
Stayed 1 night in Sep 2023
Response from Joy on Sep 20, 2023
Our apologies. We have discussed the issues you have mentioned with our team and doing the best to train them. We thank you for your review. We thank you for your business!

2/10 Terrible

Kenyetta

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My bed lining was nasty. My ac wasn’t working in the room I had booked , and when I went to the desk, the attendant had the nastiest attitude and was very very non chalant
Stayed 1 night in Sep 2023
Response from Jennifer on Sep 30, 2023
Thank you for your review. As well, thank you for your business. We do sincerely apologize about the experience that you had while staying at the hotel. We will address the issues and get them corrected.

8/10 Good

john

Liked: Staff & service
Dated but clean and a good price. Helpful staff.
Stayed 1 night in Sep 2023
Response from Joy on Sep 20, 2023
Thank you so much for your kind words! It helps to motivate the staff members and they are appreciative of guests reward them with kind words about their hard work! We thank you for your business!

8/10 Good

lashelle

Liked: Cleanliness, staff & service, property conditions & facilities
Reasonably priced, convenient, safe area and clean
Stayed 1 night in Sep 2023
Response from Joy on Sep 20, 2023
Thank you so much for your kind words! My hard-working staff and I are very appreciative of your review. We thank you for your business!

6/10 Okay

Efrain

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Lacked Cleanliness
Lacked cleanliness as the title expresses. Unfortunately found someone else’s laundry behind the bed, stains on bed sheets.
Stayed 1 night in Sep 2023
Response from Jennifer on Sep 16, 2023
Thank you for your review, as well thank you for your review. We do apologize about your experience that you had while staying at our hotel. We will get it addressed and get the issues resolved.

8/10 Good

Christine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good price
It was nice to see that they were taking the time to update the place, but seeing a pink bathroom was…. Reminiscent. Overall, staff were great, the place was clean, it was in a nice location
Stayed 1 night in Aug 2023
Response from Jennifer on Sep 4, 2023
Thank you for your review! Thank you for your business! We do hope to see you again!

6/10 Okay

Thomas

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Aug 2023
Response from Jennifer on Aug 28, 2023
Thank you for your review! Thank you for your business!