Convenient hotel for anything in Clifton Park
Posted Dec 28, 2016
We stayed for 5 nights at this hotel. The rooms are large and comfortable. On arrival, we found our mini-fridge shelf sticky and with ice in it. It obviously had not been attended to from the previous guest. On Christmas day our bed had been made but the room attendant had not even gone into the bathroom. It was untouched. The front desk staff said that she would inform the morning front desk staff of the situation.The morning staff knew nothing of this.
The following day there was no maid service at all. When I inquired at the front desk at 4:15 p.m. if there was to be maid service for today I was told that the housekeeping staff had left at 1:00 or 2:00. We had a "Do not disturb" sign on our door until noon. This still does not excuse the hotel with checking in with us if we wanted to have our room cleaned, Also any decent hotel has cleaning staff on schedule in the afternoon. There was no compensation offered. We will not be staying at another Ascend hotel in the future. I would have been staying at this hotel in the future while visiting family, but not now.