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Reviews of Phoenix Inn Suites - Albany

2.5 out of 5
Phoenix Inn Suites - Albany
3410 Spicer Dr SE, Albany, OR

Reviews

9.4

Exceptional

Rating 10 - Excellent. 717 out of 1005 reviews" "
Rating 8 - Good. 226 out of 1005 reviews" "
Rating 6 - Okay. 35 out of 1005 reviews" "
Rating 4 - Poor. 16 out of 1005 reviews" "
Rating 2 - Terrible. 11 out of 1005 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Blaine

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, cheap, right off the 5 exit ramp. No frills but it works.
Stayed 6 nights in Apr 2024
Response from Front Desk on Apr 17, 2024
Thank you for the review, Blaine! We're happy to hear your stay was a good one and we hope to see you again!

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place to stay over
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 17, 2024
Thank you for the kind review, Joseph! We're so happy to hear you enjoyed your stay, and can't wait to welcome you back!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is very nice I have driven by this place for a long time and always wanted to stay her so I decided let's do it
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 14, 2024
Richard,We are so happy you enjoyed your stay with us! We look forward to seeing you again.

10/10 Excellent

steve

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff very friendly and helpful and great free chocolate chip cookies! Very nice hot and cold breakfast with again friendly staff. Nicer facilities than a lot of 4 star rated hotels, this one is way underrated. Will definitely be staying again next time through the area. Thanks for a nice stay!
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 9, 2024
Steve,Thank you for the wonderful review! We are glad to know your stay was excellent. We look forward to having you stay with us next time. Thank you!

6/10 Okay

DANIEL

Liked: Amenities
Please fix the hot tub. We will not stay at this property again until it is fixed or replaced.
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 8, 2024
Hi Daniel, I assure you we are trying to get it back up and running as soon as possible! We're hoping this week, actually! We sadly are waiting on a part to be delivered to ensure we are able to provide a safely working hot tub for our guests. We hope we get the chance to welcome you again once it's back up and running!

10/10 Excellent

Joan

Traveled with pets
Very quiet, comfy beds
Stayed 2 nights in Apr 2024
Response from Front Desk on Apr 7, 2024
Joan, We are so glad you enjoyed your stay! We look forward to seeing you on your next trip.

10/10 Excellent

Tina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and service oriented staff. At 2:30am the front counter person brewed us coffee before we left for the airport.
Stayed 1 night in Mar 2024
Response from Front Desk on Apr 1, 2024
Thank you for the kind review, Tina! I am so happy to hear our staff were able to get you up and caffeinated for such an early flight! We'll see you next time! :)

6/10 Okay

adrian

Traveled with partner
A LITTLE OLD SCHOOL
Stayed 1 night in Mar 2024
Response from Front Desk on Apr 1, 2024
Thank you for the feedback, Adrian!

10/10 Excellent

Becky

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Front Desk on Mar 31, 2024
Becky,We are so glad you had a wonderful stay with us! We look forward to your next visit.

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady at the front counter was nice,very informative.
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 23, 2024
Thank you for the wonderful feedback about Cyndi! We can't wait to pass the positivity onto her! We hope to see you again :)

10/10 Excellent

Lillie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Guest Services on Mar 20, 2024
Lillie! We are so pleased to know you have enjoyed your stay with us! We hope to see you again soon.Thank you!

10/10 Excellent

Bonnie

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 17, 2024
Hi Bonnie, thank you for the wonderful review.

10/10 Excellent

Eziquia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will definitely stay here again. The continental breakfast was great and staff were very friendly. The only downside is the pool is closed but I knew that ahead of time.
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 16, 2024
Eziquia,We are so happy that you enjoyed your stay! We look forward to your next visit.

10/10 Excellent

Kara

My husband and Brother in law just stayed there and said it was clean, great breakfast and staff
Stayed 4 nights in Mar 2024
Response from Front Desk on Mar 8, 2024
Thank you for the wonderful feedback, Kara! We're so happy to hear your family enjoyed their stay!

8/10 Good

Diane

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At first when we checked in the girl put us on the 3rd floor even though we had our dog! Then when we brought here into the lobby she had changed our room & we were on the first floor. Otherwise it was a very pleasant stay.
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 27, 2024
Diane, we are happy to hear that overall you had a pleasant stay with us! We do our best to keep our furry friends on our 1st and 2nd floors to help others who may have allergies. Thank you for being understanding and we hope to welcome you and your pup again!

10/10 Excellent

Molly

Stayed 3 nights in Feb 2024
Response from Front Desk on Mar 20, 2024
Thank you for the great rating, Molly! We can't wait to welcome you again!

8/10 Good

Kari

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is nice. Our first night, we had a room that smelled heavily of stale cigarettes. It was that or stay on the same floor as a bunch of traveling kids’ sports teams. The next night, though, they very kindly changed our room, and it was lovely. The room was clean and the water pressure was good. The shower head is installed high enough for a 6ft person to easily stand under. The rooms were quiet. The bed was a bit too firm for us, but overall it was a pleasant stay.
Stayed 3 nights in Feb 2024
Response from Front Desk on Feb 22, 2024
Kari, thank you for the valuable feedback! I am so happy to hear we were able to get you moved into a new room to improve the quality of your stay!

10/10 Excellent

wendy

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is always kind and welcoming.
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 17, 2024
We are happy to see you enjoyed your stay with us! We can't wait to accommodate you on your next stay.Sincerely Front Desk

10/10 Excellent

Ray

Liked: Staff & service, property conditions & facilities
The staff were very polite and friendly. The room was immaculately clean. The hotel location was convenient to shopping and dining.
Stayed 2 nights in Feb 2024
Response from Front Desk Agent on Feb 11, 2024
Hello Ray,We are glad to hear you enjoyed your stay with us! We hope to see you again soon!

10/10 Excellent

Kari

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Comfortable. Excellent staff. Breakfast was excellent.
Stayed 1 night in Feb 2024
Response from Front Desk Agent on Feb 11, 2024
Hello Kari,We are glad to hear your stay was excellent! We hope to see you again next time!

10/10 Excellent

Brian

Stayed 1 night in Feb 2024
Response from Guest Services on Mar 20, 2024
Brian! We are glad you have enjoyed your stay with us. We hope to see you again soon! Thank you!

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very welcoming. Room was large and comfortable. Facility was clean and easy access from the interstate.
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 10, 2024
Hello John,We are glad to hear your stay was great! We look forward to seeing you next time!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Desk on Jan 30, 2024
Thank you for all the stars, James! We can't wait to welcome you again!

10/10 Excellent

Andrew J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We pleasantly pleased with our accomodations.
Stayed 4 nights in Jan 2024
Response from Front Desk on Jan 30, 2024
Thank you for the review, Andrew! We're so happy to know you enjoyed your stay with us!

10/10 Excellent

Janna

Stayed 1 night in Jan 2024
Response from Front Desk on Jan 17, 2024
We are delighted that you enjoyed your stay with us! We look forward to seeing you on your next visit.

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous!
Stayed 1 night in Jan 2024
Response from Front Desk on Jan 15, 2024
Marie,We are thrilled you had a great stay with us! We look forward to seeing you when you visit next.

10/10 Excellent

Gerardo

Traveled with partner
Liked: Amenities, property conditions & facilities
Really nice hotel. A little older, but super well maintained and impressively clean. A happy surprise. Wish we had found it sooner.
Stayed 1 night in Jan 2024
Response from Front Desk on Jan 14, 2024
Gerardo, thank you!! We're so happy you gave our location a try, and that you loved us. We'll see you next time!

10/10 Excellent

DAVID

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Desk on Jan 12, 2024
Thanks for the great review, David! We appreiate you staying with us and look forward to your next visit!

10/10 Excellent

Kubilay Serdar

Business traveler
Liked: Amenities
It was great local hotel for staying. Cleanliness and staffs are awesome. Location is great.
Stayed 1 night in Jan 2024
Response from Front Desk on Jan 11, 2024
We are so happy you enjoyed your stay! We look forward to seeing you the next time you come.

8/10 Good

Alexis

Response from Front Desk on Jan 10, 2024
Thank you for leaving a review Alexis, we are happy to see you enjoyed your stay!Siincerely Front Desk

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Albany or bust
We've stayed at this location many times and it never disappoints. Staff goes above and beyond. The hot tub needs a little tlc. Room was very clean and comfy. Breakfast was nice with several options
Stayed 1 night in Jan 2024
Response from Front Desk on Jan 10, 2024
We love to hear it Michelle! Thank you for choosing us for your travelling needs, we hope to see you again! Sincerely Front Desk

10/10 Excellent

Sonja

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was soooo nice at the front desk! And they had a complimentary shuttle to take me to the rodeo which was a great surprise! Thank you!
Stayed 1 night in Dec 2023
Response from Front Desk on Jan 5, 2024
Thank you for the review, Sonja! We're so happy you enjoyed your stay and were able to utilize the shuttle for the rodeo!

10/10 Excellent

Sherri

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front Desk on Dec 31, 2023
Thank you for the great review! I'm happy to see you enjoyed your stay, we will see you on your next visit!Sincerely, Front Desk

10/10 Excellent

Kathleen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed out stay. It was quiet except with a child upstairs jumping and running until midnight two nights of our three nights there. The hot tub was going to be painted but unpleasant. But staff very friendly and enjoyed having the suite. I'd stay again.
Stayed 4 nights in Dec 2023
Response from Front Desk on Dec 27, 2023
Kathleen,I'm sorry about your difficulties! We look forward to your next stay so we can make it special.

10/10 Excellent

Kandi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Desk on Dec 27, 2023
Kandi,We are so glad that you enjoyed your stay with us! We look forward to seeing you on your next stay.

10/10 Excellent

james

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Front Desk on Feb 8, 2024
Thanks for the great review James! We look forward to seeing you on your next stay!Sincerely Front Desk

10/10 Excellent

Diana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front Desk on Dec 22, 2023
Thank you for the review! We are happy to see you enjoyed your stay, we hope to see you again. Sincerely, The front desk.

10/10 Excellent

Bryan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front Desk on Dec 15, 2023
We are so glad you enjoyed your stay with us! We look forward to seeing you on your next visit.

8/10 Good

Linda

Stayed 1 night in Dec 2023
Response from Front Desk on Dec 29, 2023
Thank you for your review Linda! I'm glad you enjoyed your stay, we hope to see you again!Sincerely Front Desk

10/10 Excellent

Richard

Stayed 2 nights in Nov 2023
Response from Front Desk on Dec 28, 2023
Glad you enjoyed your stay with us, we hope to see you again! Sincerely Front Desk

10/10 Excellent

tamio

Stayed 1 night in Dec 2023
Response from Front Desk on Dec 27, 2023
Tamio,Thank you for your review! We look forward to your next stay.

10/10 Excellent

Connie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front Desk on Dec 9, 2023
Thank you for all the stars, Connie! We can't wait to welcome you back!

10/10 Excellent

Kimberly, medford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds are comfortable, large rooms, great breakfast. Our grandkids had a great time using the pool and hot tub. This is our go to place to stay when ever we’re in this area.
Stayed 2 nights in Nov 2023
Response from Front Desk on Nov 30, 2023
Hello Kimberly,thank you so much for the wonderfull feedback! We are glad to hear that you enjoyed your stay, and we hope to see you again soon!Sincerely,-JACK

8/10 Good

Douglas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large rooms, comfortable beds and very friendly staff
Stayed 1 night in Nov 2023
Response from Front Desk on Nov 30, 2023
Hello Douglas,thank you so much for the wonderfull feedback! We are glad to hear that you enjoyed your stay, and we hope to see you again soon!Sincerely,-JACK

10/10 Excellent

Thomas, Lake Oswego

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a very comfortable clean and convenient property
Stayed 1 night in Nov 2023
Response from Front Desk on Nov 24, 2023
Thank you so much for staying with us, Thomas! We are glad you enjoyed your stay and look forward to seeing you next time.

10/10 Excellent

Jeffery

Liked: Cleanliness, staff & service, amenities
Employees very kind
Stayed 1 night in Nov 2023
Response from Front Desk on Nov 30, 2023
Hello Jeffery,thank you so much for the wonderfull feedback! We are glad to hear that you enjoyed your stay, and we hope to see you again soon!Sincerely,-JACK

10/10 Excellent

Jamie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front staff - excellent
Stayed 1 night in Nov 2023
Response from Front Desk on Nov 23, 2023
Thank you so much for the review, Jamie! We are looking forward to your next stay.

8/10 Good

Karyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Front Desk on Nov 19, 2023
Karyn,We're glad you enjoyed your stay with us! We look forward to seeing you on your next visit.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 3 nights in Nov 2023
Response from Front Desk on Nov 13, 2023
Stephanie,We are so glad to hear you had a great stay! We look forward to seeing you again.

10/10 Excellent

evelyne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Front Desk on Nov 11, 2023
Evelyne, We are so glad you enjoyed your stay! We look forward to see you again.