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Reviews of Residence Inn Albany Washington Avenue

3 out of 5
Residence Inn Albany Washington Avenue
124 Washington Avenue Extension, Albany, NY

Reviews

8.8

Excellent

Rating 10 - Excellent. 237 out of 371 reviews" "
Rating 8 - Good. 77 out of 371 reviews" "
Rating 6 - Okay. 22 out of 371 reviews" "
Rating 4 - Poor. 19 out of 371 reviews" "
Rating 2 - Terrible. 16 out of 371 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Courtney, Cadyville

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Chad, Mattoon

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Julion

It was good thanks
Stayed 1 night in Apr 2024

6/10 Okay

LOTTIE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Rachael

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to access, right off the highway. Across the highway was shopping and food, and next door was the mall. Real easy to hop on the highway and get to the MVP arena. The room was perfectly cozy with a small kitchen and bedroom. The kitchen had everything we needed to cook a meal. Bed was comfortable and the bathroom. The living room and bedroom both had TVs. Overall extremely happy with our room. We where disappointed that the pool was not a heated area or heated. Too chilly to swim. I would absolutely stay there again.

10/10 Excellent

Gurpal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Yue Ching

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is very nice. Rooms are modern and clean. The pool was great. Would stay here again!
Stayed 1 night in Mar 2024

4/10 Poor

Timothy

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I wanted to give this a higher rating, but there were some major issues that they're dealing with. First, The good. We loved the location (close to shopping, but a little hard to find). We also loved the room layout. The "mini" apartments were so cozy and great for visitors. However, when we arrived we were told that they had just fixed the hot tub--which they have had problems with. However, when we tried using the hot tub, we discovered that it was still broken. (We had chosen this hotel based on 3 criteria--location, pool, hot tub. We reported the issue on Friday. The staff were very accommodating, but it wasn't fixed on Saturday, either. Also, one of the rooms we were staying in had no hot water on Saturday morning. (We took cold showers to get on with our day.) I reported the problem and this was fixed upon our return that day. The staff reported that they were overdue for a remodel/update to their facilities. I hope they take care of it, because we loved the rooms and location. We would stay there again--but only if everything was fully functional.
Stayed 2 nights in Jan 2024

10/10 Excellent

Daniel

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The kitchenette was nice, had scrub mommy for doing dishes. A little cramped as the stove top was right next to the fridge. Overall it worked. Microwave was good, heated evenly and rotated the food. Shower was big, but I couldnt keep water from bouncing out of shower. (No tub) Breakfast was standard warm fare (scrambled eggs, cariety of sausage, bacon, frittatas, breakfast biscuit sandwich, oat meal, yogurts, waffle maker (only 1, but displayed the time), juices offered were apple and orange, coffee hot and cold brew, milk, cereal. Fresh whole fruit, apples, banana, oranges. I didnt see any mixed fruit. I also didnt ask. Good seating across several areas. Staff was helpful and friendly. Washers were $2.50 cleaned the clothes, dryers were $2.50, but left the clothes damp. Pool was nice in appearance, I did not use. Hot tub was full, but out of order. Room was spacious, bed good, and lots of seating options from counter or sofa with moveable table to desk with chair. TV swiveled so could watch from kitchen or bed.
Stayed 5 nights in Jan 2024

8/10 Good

Christine

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

Danilo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good I would recommend to everyone.

10/10 Excellent

Layci

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s too bad the hot tub wasn’t working but other than that the property was great and the staff was amazing
Stayed 1 night in Dec 2023

10/10 Excellent

Karen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Anthony

Stayed 1 night in Dec 2023

2/10 Terrible

crystal

Business traveler, Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The location is convenient but the streaming and premium channels were broken with no repair details and the hot tub had a sign saying closed for one hour that stayed one for three days. There no notice of any of these issues. Poor food selection for breakfast. Definitely not what I would expect from a Marriott
Stayed 2 nights in Dec 2023

10/10 Excellent

Zachary

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large room and alot of amenities. Everything turned out great!
Stayed 2 nights in Nov 2023

10/10 Excellent

Heather

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An excellent choice!
Great location, easy check in and the suite was well laid out and provided plenty of amenities and space to relax. We did not have an extended stay, but if I needed to, this room would have been perfect.
Stayed 1 night in Oct 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice trip.
Stayed 3 nights in Oct 2023

10/10 Excellent

Veronica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and located it on a safe area.

8/10 Good

Weiqing

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

6/10 Okay

Troy

Booked a 2 queen room for my wife and adult daughters. Was given a king room with a pull out couch. SO UNCOMFORTABLE!
Stayed 1 night in Sep 2023

10/10 Excellent

Yosef

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023

8/10 Good

John

Business traveler
Stayed 1 night in Jul 2023

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Christina

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 1 night in Sep 2023

10/10 Excellent

Alison

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for a work trip
Stayed 1 night in Sep 2023

8/10 Good

Okamoto

Stayed 1 night in Sep 2023

8/10 Good

HYUNSOO

Traveled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

4/10 Poor

Brooke

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023

6/10 Okay

Renee

Liked: Staff & service
Not the worst but not the best
Stopped on our way to Boston, never been to Albany choose residence typically fresh and clean. Room was clean halls were not. Carpet was old and seemed dirty. The mattress was really firm I prefer a little softer . Was giving an ADA room not sure why I didn’t ask for it. Other than that it was fine
Stayed 1 night in Jul 2023

8/10 Good

Angela

Stayed 1 night in Jun 2023

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service
Very attentive management/ employees
Stayed 4 nights in May 2023

4/10 Poor

beth

Disliked: Staff & service, room comfort
Disappointed
Disappointed for the amount of money it cost. I typically do not spend this much but i thought "you get what you pay for" and i expected MUCH MORE for 2 nights @$540.00. I had a very important test to take Monday. The rooms were NOT sound proof at all, the pool was closed all Sunday do to someone had gotten sick in it (I understand things happen) BUT there was no one to clean out the pool for the entire day so i was told. Monday breakfast was running late so i was unable to eat there before a State test i was taking. I would NOT recommend staying here.
Stayed 2 nights in May 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
one night
Hotel is nice. Clean and comfortable. Breakfast is just OK.
Stayed 1 night in May 2023

10/10 Excellent

Kristin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

michael

Stayed 1 night in Apr 2023

10/10 Excellent

Adrienne

Stayed 1 night in Apr 2023

10/10 Excellent

Rhonda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Neat and Clean. Front desk and breakfast area need more visible service people. We had to find someone to check us in, office was wide open with no one in sight. At Breakfast there is no one checking on refilling items when they are gone. Like Coffee, cups, cereal toppings, silverware. I helped a youngster with a spill, no one was around to clean up the floor. Hotel is good except for this area.
Stayed 1 night in Apr 2023

10/10 Excellent

Christine

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Hotel especially for the price
Stayed 1 night in Apr 2023

8/10 Good

Maria

Business traveler
Liked: Staff & service, room comfort
Spacious room. Convenient location for business.
Stayed 1 night in Mar 2023

2/10 Terrible

Lisa

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Gross and disgusting
The pool area was disgusting with gobs of hair and use Band-Aids all over the floor. Our room had burns in the sofa, and the sofa bed was not made up. When I asked for it to be made up, I was handed a pile of sheets, and a blanket. The living room floor had some black gunk that was stuck all in the carpet. The shower had shampoo, conditioner, and body wash containers that have been broken off of the wall. They were left on a ledge in the shower. The entire hotel was well worn and when I sent my comments to the hotel, the assistant general manager got back to me and was like oh well we’ll try better next time.
Stayed 1 night in Mar 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and well maintained
Hotel is good and no complaints. Very friendly and knowledgeable front desk team
Stayed 3 nights in Feb 2023

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023

4/10 Poor

Stephen

Traveled with pets, Traveled with family
Very overpriced. Pet fee is ridiculous. At least we got compensated for the sleepless night.
Stayed 2 nights in Mar 2023

8/10 Good

Chelsea

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were so clean. Very spacious. They also had a huge refrigerator and a dishwasher. They had cups and plates. The continental breakfast was awful. The toast, muffins, bagels were hard. They had frozen waffles even though the was a waffle making machine. The juice was watery.
Stayed 2 nights in Mar 2023

4/10 Poor

Davi

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
There was not one USB port in the room which was a complete inconvenience. The pull out bed was horribly uncomfortable and they ran out of out pillows for that bed. The bathroom was nice but the shower got chilly because of the incomplete shower door.
Stayed 1 night in Mar 2023

4/10 Poor

John

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Not quite what was expected
Hotel is in dire need of renovation. Many of the electrical outlets did not work. The mattress was a boat with a noticeable dip in the middle. WiFi never reached full capacity and streaming services on the television never worked.
Stayed 3 nights in Mar 2023

4/10 Poor

Paul

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Toilet paper in toilet, room not vacumend, breakfast area dirty.
Stayed 1 night in Feb 2023

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

8/10 Good

Vladimir

Stayed 1 night in Jan 2023