Ratings based on 104 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
95% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler from US

Not white Glove

Posted Nov 13, 2016
Pros: Location to U Albany, literally across the St.
Cons: Cleanliness
Location: Lots of colleges, went to Saratoga twice, awesome, only 35 min drive
Room was great. Location great! Here for a lacrosse tournament. Room could have been cleaner. Couch need to be cleaned. kitchen no supplies. Utensils, only 1 plate and bowl etc.
3 out of 5
by A verified traveler

Our experience

Posted Nov 3, 2016
Pros: Location and value for money.
On arrival to our room we found a half can of beer in the refrigerator, dried blood on the curtain and slippery wet doorway.
4 out of 5
by A verified traveler from Southern New Jersey

Nice hotel in great location

Posted Sep 26, 2016
Pros: location and layout
Cons: size of exercise room and equipment size of breakfast room and options available
Location: close to college, highways, shopping and restaurants
The staff at the hotel were very attentive and pleasant. The hotel was nice and easy to get to. Location was convenient to everything. Having a full kitchen was great. The rooms were a little small.
2 out of 5
by A verified traveler

Better places to stay

Posted Aug 19, 2016 on Hotels
The entire place needs updating from the ceiling to the walls to the carpet to the decor. There was mold in the bathroom. Not worth it for the price. The worst free breakfast ever (and I travel a lot!). The only positive is the staff, but I won't stay there again.
2 out of 5
by Blake from Sacramento

incorrect information given by hotels.com

Posted Aug 15, 2016 on Hotels
I was extremely disappointed! When I made this reservation it was for a one bedroom suite with 1 king bed and 1 king sofa bed. When I checked in the bed was a queen size. I called the front desk and was informed that all their one bedroom suites were furnished with queen size beds. (not what the hotels.com web site indicated!!!)
3 out of 5
by WILLIAM from New Port Richey, FL

Average place.

Posted May 23, 2016 on Hotels
Toilet was plugged. When I called front desk on house phone I got no answer. They answered when I called from my cell. Rooms are a little run downed. There was a lot a late night parting going on in hotel but it was a weekend.
Comment from Hotel Management
by Dia, Hotel Management
Thank you for taking the time to post your thoughts in regards to your recent stay at the TownePlace Suites Albany University Area. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Albany.
4 out of 5
by Carleen

Weekend get away

Posted Mar 22, 2016 on Hotels
Room was a lil messy when we arrived. The bathroom had hair in the tub/shower and the carpet wasn't cleaned. Called the front desk and manager of housekeeping offered a free night the next time Im in the area.
Comment from Hotel Management
Jun 4, 2016
Carleen, Thank you for taking the time to give your honest feed back from you stay at the TownePlace Suites Albany University area. As the cleanliness of our hotel is a key priority, I am very sorry that your guestroom fell short of your expectations. Please rest assured that your comments have been shared with the housekeeping team in an effort to improve our service. I hope that we see you again soon!
3 out of 5
by Robert from Mechanicsburg PA

Posted Jan 30, 2016 on Hotels
Had to go to separate building for breakfast and it was swamped with people
4 out of 5
by Deborah J from Allentown

Posted Dec 29, 2015 on Hotels
This was Christmas away from home so that we could spend time with children to fae away to travel to our home in Pennsylvania. The apartment was clean, the beds comfortable, the area quiet. My only complaint was that the apartment was advertised to accommodate 6 people. However, there was only enough silverware and dishes for 3.
Comment from Hotel Management
Mar 5, 2016 by Kevin, Hotel Management
Thank you for sharing your experience at the TownePlace Suites Albany University Area. We appreciate your feedback and are delighted to hear that you had a great stay. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!
5 out of 5
by John from Concord NH

Christmas 2015

Posted Dec 28, 2015 on Hotels
Great stay and always close to family and friends!
Comment from Hotel Management
Mar 5, 2016 by Kevin, Hotel Management
Thank you for sharing your experience at the TownePlace Suites Albany University Area. We appreciate your feedback and are delighted to hear that you had a great stay. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!