Ratings based on 316 Verified Reviews

4.0 out of 5
83% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel ... close to shopping mall

Posted Jul 11, 2017
We stayed 1 night and it was great for he price we paid. Across the street from 1 mall and about 5 minutes to another. Rooms were clean. Breakfast was included, a little more variety would have been nice but all in all it was good.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel

Posted Jul 7, 2017
Pros: Quietness and plenty of parking
Cons: Bigger fitness room
Location: Closeness to restaurants and shopping. Many restaurants are walkable.
The hotel was very quiet, clean and comfortable. The rooms were recently updated and I love all the outlets for tech charging. The bed is extremely comfortable. The breakfast in the morning has a nice variety. And finally, I love the location, close to fine restaurants and shopping.
4 out of 5
Recommended
for Everyone
by A verified traveler

The Hotel is clean

Posted Jul 5, 2017
I only spent one night in the hotel. It was good and clean.
Comment from Hotel Management
Jul 5, 2017 by Linda, Hotel Management
Thanks for taking your time to let us know what you thought about our hotel. We have just converted to a brand new Holiday Inn Express!!!
5 out of 5
Recommended
for Everyone
by A verified traveler from Quebec

Wonderful stay

Posted Jul 4, 2017
Pros: Firstly, very clean hotel, amazing. Great location, easy to find. Overall, amazing stay.
Location: The Colonie Mall is right across the hotel. Nearby restaurants, shops, food stores.
Wonderful stay. Clean, spacious and comfortable rooms. Staff very pleasant. Great location.
Comment from Hotel Management
Jul 5, 2017 by Linda, Hotel Management
Thanks for taking your time to let us know what you thought about our hotel. We have just converted to a brand new Holiday Inn Express!!!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel for a stop over

Posted May 30, 2017
Stayed for 1 night, I was aware they were doing reservations, but they seem nearly completed. Place looks great and we had no issues with any of the ongoing works. Room was clean, breakfast was a basic Continental that suited us perfectly and all the staff we very pleasant. We would stay here again.
Comment from Hotel Management
Jul 5, 2017 by Linda, Hotel Management
Thanks for taking your time to let us know what you thought about our hotel. We have just converted to a brand new Holiday Inn Express!!!
3 out of 5
by A verified traveler

Posted May 16, 2017
Breakfast was awful. Pool tiny. I will not stay there again
Comment from Hotel Management
Jul 5, 2017 by Linda, Hotel Management
Thanks for taking your time to let us know what you thought about our hotel. We have just converted to a brand new Holiday Inn Express!!!
5 out of 5
by Melissa

Modern Rooms & Friendly Staff

Posted Apr 27, 2017 on Hotels
Friendly staff, fast check in. Room was modern, clean, and had nice amenities. Only down side was the heat/air conditioning did not work properly (although electronic and not the old units back in the olden days). Maintenance came up and tried everything and offered us another room. Since it was 1a.m. and the children were sleeping we declined the switch in rooms but we were grateful for the help. Opened a window for cool air.
Comment from Hotel Management
Apr 29, 2017
On Behalf of the Express Inn and Suites staff kindly accept our sincere apologies for not being able to provide the highest standards of hospitality which is generally our norm. However we do thank you for voicing your complain and we can assure you that the problem has been taken care of. We genuinely regret the inconvenience we have cause you while you stayed with us. We do hope that at some point in the future you give us another chance to change your perspective of our Hotel.
3 out of 5
by A verified traveler from NYC

Remodeling in progress

Posted Apr 27, 2017
As of my visit, the hotel is being remodeled. You'd think there'd be a steep discount with all the construction going on, but no. So there's no lobby...but there is sheetrock and workers all over the place, the smell of paint, and a dining area that is too small to accommodate all the guests during peak breakfast hours. All in all, the room was OK. Plain and basic - a place to sleep. Positives: The parking was easy. The safe in the room was perfect - modern, with light, and situated at the bottom of the closet for easy access. The positioning made it so easy to stick stuff in and take it out. The room had a fridge and microwave, but I didn't use them. Negatives: The room smelled of paint or caulk - work that was recently done. The toilet made a HORRENDOUS noise each time it was flushed, waking everyone in the room in the middle of the night. I asked for a late checkout and the maids STILL kept knocking on the door to clean the room - the front desk should have let them know to wait the extra hour.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel but under major construction

Posted Apr 26, 2017
Nice hotel but wouldn't stay there now as under major construction on first floor. Breakfast is not good honestly and was the main disappointment.
Comment from Hotel Management
May 4, 2017 by Shacquel Hytmiah, Hotel Management
On Behalf of the Express Inn and Suites staff kindly accept our sincere apologies for not being able to offer you the highest standards of hospitality which is generally our norm. However we do thank you for voicing these concern and we can assure you that these issues will be taken care of. After our renovation is finish on June 27th we would like to invite you back to witness our transformation with a 10% off the nightly rate towards your stay.
4 out of 5
Recommended
for Everyone
by A verified traveler from from NJ

hotel convenient to shopping mall.

Posted Apr 20, 2017
The room we had was brand new! The entire 1st floor was under construction but we weren't inconvenienced. We didn't hear any noise. Staff extremely helpful and pleasant. We'd stay here again, when visiting Albany.
Comment from Hotel Management
Apr 30, 2017 by Andrew Robinson , Hotel Management
Dear Linda. On behalf of the Express Inn and suites Staff we'd like Thank you for taking the time to fill out our online survey. We do appropriate it,your feedback is valuable to us. Thank for staying with us and we do look forward to seeing you us again.