Ratings based on 241 Verified Reviews

4.3 out of 5
83% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Houston

Nice hotel....awesome staff

Posted Oct 24, 2017
Pros: Staff is outstanding. Very unique hotel with a great central location
Cons: Bathroom shower could be improved....the partial shower guard was inadequate. Also, a better breakfast offering.
Nice hotel with a very rustic almost Hacienda feel to it. The location is outstanding and it is close to everything in Granada. Comfortable room. Best part of the hotel however was the friendly and awesome staff. For example, I had been trying to buy tickets for the Alhambra for about a week without success, as soon as we arrived, the front desk immediately secured tickets for us. They were always welcoming and enjoyable.
Comment from Hotel Management
Oct 29, 2017 by Customer Department Service, Hotel Management
Dear Guest,, First of all, we would like to thank you for your comment following your recent Stay at the Hotel Palacio de Santa Inés.. We are delighted to know that your stay with us was pleasant and enjoyable, that you enjoyed the decor, the building and the hospitality of our staff Your comment referring the bathroom is been seriously analyzed in order the avoid the noise of the bathrooms. I, m sure you´ll notice the improvement in you next stay We would like to thank you once again for your remarks and for your evaluation- Best regards Customer Department Service.
4 out of 5
by David

Posted Oct 23, 2017 on Hotels
Comment from Hotel Management
Oct 29, 2017
Dear Guest, We would like to thank you for your review following your recent Stay at the Hotel Palacio de Santa Inés. Best regards Customer Department Service.
5 out of 5
Recommended
for Everyone
by A verified traveler from Littleborough

Traditional style hotel in brilliant position.

Posted Oct 21, 2017
Hotel full of character in brilliant location. Staff were very friendly and help us book our trip to the Alhambra. Good choice of breakfast.Great location in the centre of the old district. Would recommend.
Comment from Hotel Management
Oct 29, 2017 by Customer Department Service, Hotel Management
Dear Guest, We would like to thank you for your comment following your recent Stay at the Hotel Palacio de Santa Inés. We are pleased to know that you enjoyed the stay in our a beautiful city and that you could fortunately get tickets for the Alhambra through the hotel. In the high season, getting entrance to visit the monument is quite difficult. Thanks once again for your review and for your evaluation. Waiting to see you in a very short future Best regards Customer Department Service.
4 out of 5
by A verified traveler

Weekend getaway

Posted Oct 15, 2017 on Hotels
Charming hotel very close to Plaza Nueva and right at the foot of the Alhambra. Its best to take the bus into the city center then a taxi to the hotel. Many restaurants and bars around so you don’t need a car. The area is best explored by foot as the streets are quite narrow.
Comment from Hotel Management
Oct 20, 2017
Dear Guest, We would like to thank you for your comment following your recent Stay at the Hotel Palacio de Santa Inés. We are pleased to know that you enjoyed the location, the atmosphere and the building itself. The Hotel is situated in one of the most beautiful and attractive quarter of Granada. We are, surrounded by restaurants, bars, and charming terraces where you can enjoy and relax at any time of the day and walking distance to the main attractions of the city It has been a real pleasure receiving you in our Hotel. We look forward seeing you in your next visit to our city Best regards Customer Department Service.
5 out of 5
Recommended
for Couples
by A verified traveler from morecambe

excellent choice!

Posted Oct 14, 2017
Pros: Staff, breakfast and the bathrooms!
Location: Perfect, close to Plaza Nueva and The Alhambra!
It's always a bit of a gamble when booking a hotel but this gamble definitely paid off! Lovely character hotel, old building with modern amenities! Excellent staff , delicious breakfast and very welcome tea, coffee and pastries on offer in the late afternoon! We had a standard room with no view ( but you get what you pay for! ) but it was very clean and the bathroom was lovely! The most perfect part of the hotel was the excellent location! Very close to everything we wanted to visit !
Comment from Hotel Management
Oct 15, 2017 by Customer Department Service, Hotel Management
Dear Helen Many thanks for appreciating all our services. We are glad to know that you enjoyed the location, the atmosphere, the staff hospitality, the room and the hotel itself. It was a pleasure to receive you. I hope you´ll stay with us in your next trip to Granada Thanks again for your 5 maximum evaluation Best regards, Customer Department Service.
5 out of 5
by Allison

Posted Oct 10, 2017 on Hotels
Comment from Hotel Management
Oct 14, 2017
Dear Mrs Allison Thank you very much for your opinion, a 5 star note is one of the best motivations to keep working hard. We always try to make the staying of our Clients as enjoyable as possible and we hope you brought back home wonderful memories from Granada. We hope to see you again in a very short future. Customer Service Department.
4 out of 5
by Leonid

Posted Oct 6, 2017 on Hotels
Very nice
Comment from Hotel Management
Oct 9, 2017
Dear Leonid , We would like to thank you for your review following your recent Stay at the Hotel Palacio de Santa Inés. Best regards Customer Department Service.
4 out of 5
Recommended
for Everyone
by A verified traveler from NZ

Good hotel, good location

Posted Oct 2, 2017
Good hotel with friendly and helpful staff. The location of the hotel is great with views of them Alhambra from our room.It was a clean and comfortable place to stay in Grenada.
Comment from Hotel Management
Oct 4, 2017 by Customer Department Service, Hotel Management
Dear Guest Thank you for your kind review. We are delighted to know that your stay with us was pleasant and enjoyable, that you enjoyed the location, the unforgettable views of the Alhambra, the building and the services offered We would like to thank you once again for your nice comments s and for your evaluation. It was an absolutely a pleasure to receive you Best regards Customer Department Service.
4 out of 5
Recommended
for Everyone
by A verified traveler from edinburgh

Small room but great location and view

Posted Oct 1, 2017
Check-in was very easy and the staff were always friendly and helpful. The room was small but had everything you needed and a fantastic view of the Alhambra. The room was a wee bit dusty-if you ran you finger on some of the surfaces it wasn't ideal. Breakfast seemed small, but again had everything you wanted/ needed and was very tasty. The location here can't be beaten. It is right in the centre of town but is off the main street so is lovely and quiet. Lots of great restaurants to eat in too and nothing is far.
Comment from Hotel Management
Oct 4, 2017 by Customer Department Service, Hotel Management
Dear Guest First of all, we would like to thank you for your comment following your recent Stay at the Hotel Palacio de Santa Inés.. We are pleased to know that you enjoyed the location in the center of the city. The cleaning Department Service has been advised too, and corrective action has been taken. We would like to apologise one more time for all the inconvenience. I hope you will give us another opportunity to better serve you in a future. Consider this your home Customer Department Service.
5 out of 5
by Andrew

Lovely boutique hotel in Granada.

Posted Sep 28, 2017 on Hotels
Loved this place! Great location, great service and a clean and comfortable room. The bed was not to my liking but that is my only complaint.
Comment from Hotel Management
Oct 4, 2017
Dear Andrew, First of all, I would like to thank you for your comments regarding your recent stay at our hotel. We are glad to know that your stay was pleasant and confortable. That you enjoy the location and the staff´s welcome. We are sorry to know that the bed didn´t meet your expectations. You should have informed the reception desk, the staff will acted automatically offering you another room with a softer or harder mattress. We would like to thank you once again for your time and for your review Best regards Customer Department Service.