Ratings based on 203 Verified Reviews

4.3 out of 5
91% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Pascagoula MS

Excellent Small Town hotel

Posted Apr 23, 2017
We book Microtel when we visit Sand Mountain because of the super convenient location, over-the-top friendly staff, and excellent competitive pricing.
3 out of 5
Recommended
for Everyone
by A verified traveler from benton ky

room was very noisy

Posted Apr 3, 2017
Pros: easy
Cons: something about noise
Location: easy
easy to check in not enough seating for breakfast
Comment from Hotel Management
Apr 21, 2017 by Liz, Hotel Management
Thank you Becky for your review. Sorry you felt there wasn't enough seating in lobby. We will always open the meeting for you had we known. I always bring my box fan when I travel, that helps with noise I'm not used to. Hope you can stay with us again!! Liz & staff :)
5 out of 5
Recommended
for Everyone
by A verified traveler from Indianapolis

GREAT STAFF!!

Posted Feb 9, 2017
Great staff. Wendy should get a raise! Answered all my questions immediately and was able to change a reservation to exactly what I needed. I don't think I've ever met a more friendly hotel clerk.
Comment from Hotel Management
Feb 20, 2017 by Liz :), Hotel Management
Thank you so much for your feedback! We are truly blessed to have Wendy as a part of our team! Hope you'll stay with us again in the future! Liz & staff :)
3 out of 5
by A verified traveler from Atlanta

Smokey

Posted Jan 31, 2017
Even though I was on a "non-smoking" floor, the smell of smoke was overwhelming. As soon as I got out of the elevator, I was hit with smoke. They also forgot to clean my room one day.
Comment from Hotel Management
Feb 6, 2017 by Liz, Hotel Management
I really appreciate your review! I take these very seriously and looked into this matter. Unfortunately we did have to charge someone a $200 fee for smoking on the 2nd floor. I'm so sorry about that. I did pull the housekeeping sheets for the 4 days you were here and the housekeeper said you were asleep. I'm sorry your room didn't get cleaned. We try very hard not to have any cleaning issues. Hope you'll come back and give us another try! Liz & staff :)
5 out of 5
Recommended
for Everyone
by A verified traveler from Richmond VA

Clean, comfortable room and excellent staff!

Posted Jan 23, 2017
Pros: clean, great staff, reasonably priced, good breakfast
Cons: can't think of anything
When I arrived for a friend's funeral, my room wasn't ready. The staff jumped in and gave me another room that was ready and it was larger and nicer than the one I had booked. Since I was in town for 5 days, it was great to have a nice room to return to every day after visiting with friends and family. While my visit was for a sad reason, the hotel was nice and the staff was great. Thank you!
Comment from Hotel Management
Feb 6, 2017 by Liz, Hotel Management
Thank you Harry for your kind words about our staff! I'm sorry for your loss and really hope you can come and stay with us again under better circumstances. Liz & staff :)
4 out of 5
by A verified traveler

Posted Dec 12, 2016 on Hotels
Comment from Hotel Management
Dec 19, 2016 by General Manager, Hotel Management
Thank you so much!! Happy Holidays from all of us at Microtel in Albertville, Alabama!!
5 out of 5
by A verified traveler

Would stay there again

Posted Nov 29, 2016 on Hotels
Room & bed were comfortable but NO MICROWAVE in the room <
Comment from Hotel Management
Dec 19, 2016 by General Manager, Hotel Management
Thank you for taking the time to give us a review. I'm glad the bed was comfortable and the Wi-Fi and staff were great!! I'm so sorry you didn't have a microwave! All rooms have them and I'm not sure why your room didn't have one. I will definitely look into this matter.
5 out of 5
by A verified traveler from michigan

microtel albertville ala

Posted Nov 25, 2016 on Hotels
management was very curteous, and went out of there way for us
Comment from Hotel Management
Dec 19, 2016 by General Manager, Hotel Management
Thank you so much for staying with us!! Hopefully we'll see you again in the future! Liz & staff :)
5 out of 5
by A verified traveler

Posted Nov 17, 2016 on Hotels
Comment from Hotel Management
Nov 21, 2016 by General Manager, Hotel Management
THANK YOU SO MUCH!! LIZ & STAFF :)
4 out of 5
by A verified traveler

Posted Nov 13, 2016 on Hotels
Comment from Hotel Management
Nov 15, 2016 by General Manager, Hotel Management
THANK YOU SO MUCH!!! Liz & staff :)