Ratings based on 36 Verified Reviews

4.5 out of 5
86% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Great relaxing get away

Posted Oct 19, 2018 on Hotels
Great hotel, food is amazing for an all inclusive and the drinks are plentiful. It is a little out the way of local towns so you have to be prepared to use the hotel entertainment or travel by taxi for a livelier night life
Comment from Hotel Management
Oct 19, 2018 by The Management, Hotel Management
Dear Guest, Thank you for your review regarding your stay at NAU Salgados Palm Village. Kindly note that we are very happy to hear that you had a good time in our hotel. Please be so kind to note that our staff works daily to bring you the best experiences. We hope to see you soon in the future. Best Regards, The Management
5 out of 5
by A verified traveler

Posted Oct 8, 2018 on Ebookers
Comment from Hotel Management
Oct 25, 2018 by A Direção, Hotel Management
Caro Hóspede, Desde já agradecemos a sua preferência pelo NAU Salgados Palace hotel. Foi com muito agrado que verificámos a sua satisfação relativamente ao nosso hotel. Esperamos recebê-lo brevemente. Com os melhores cumprimentos, A Direção
3 out of 5
by A verified traveler from Cambridge, UK

Pictures are deceiving

Posted Sep 25, 2018
The photos show this hotel close to the beach, it’s not! It’s a 15 minute walk. Many of the facilities are also not at this hotel and require a day pass to use. The hotel is big and that means dining is impersonal. Also the hotel is more family oriented which is absolutely fine but if your looking for peace and pampering, this place is not for you. Some families staying there had no respect for other guests, leaving their children’s nappies on tables by the pool and constantly shouting, day and night. We will not be returning... Photos of hotel are misleading...
Comment from Hotel Management
Sep 28, 2018 by The Management,, Hotel Management
Dear Guest, First of all we would like to thank you for the preference on the Salgados Palm Village for your holidays. We duly noted your feedback in order to improve our service we will analyse and actions will be taken. We hope to receive you again in our hotel, Kind regards, The Management,
5 out of 5
Recommended
for Everyone
by A verified traveler from England

Best for families

Posted Aug 30, 2018
Pros: Food, drink, "Tschu Tschu" train, entertainment
Cons: Security to deal with loud, foul-mouthed drunks who woke us up several times - obviously not the hotels fault.
Location: Beach, golf, tourist bus, spa
Check-in was slightly slow and confusing as we arrived shortly after a Thomas Cook group and were left to our own devices to figure things out (perhaps they assumed we were part of the group and already had all the info). The room was very clean and sizeable with a corner balcony on the 3rd floor overlooking the golf course with an amazing view of the sunset and away from the noise of the pools. Despite calling for house keeping after they'd closed, the reception staff were fantastic in finding all potential replacement pillows for us (due to feather allergies) and carrying them all to our room late at night and organising proper replacements for the next day. Maintenance even came and sorted our a jammed bathroom door the very next day too. The pools were well spread out with varying depths and there was always something available for the children to get involved with - there was even a short activity for adults towards the end of the day. The "Tschu Tschu" train runs every 30 minutes and takes 5 minutes to reach the beach which was quiet and had affordable drinks and snacks. The food was very good (maybe a bit salty) but varied each day although the noise in the food halls tended to travel. This hotel is ideal for families with children as the entertainment continues throughout the day. It's not great for couples but it has nearby golf, spa and beach as well as the local tourist bus having a pickup/drop-off right outside for getting into town.
Comment from Hotel Management
Sep 1, 2018 by The Management, Hotel Management
Dear Mr. Mike, First of all, we want to thank you for the preference on the Salgados Palm Village for your holidays. We are delighted to hear that you had an enjoyable stay with us and we thank you for your positive comment regarding you experience with us. Your kind words give us the great filling of mission accomplished and we will share with our Team. Looking forward to receive you again in our hotel, Kind Regards, The Management
5 out of 5
Recommended
for Everyone
by A verified traveler from Newbury UK

Great hotel, increbible room, great food

Posted Aug 28, 2018
Pros: Room, Swimming pools, restaurants, staff, beach.
Cons: Natural juice could be available for kids.
Staff is very polite, we could enjoy even the first and the last day with all the support.
Comment from Hotel Management
Aug 30, 2018 by The Management, Hotel Management
Dear Mrs. Carina, First of all, we want to thank you for the preference on the Salgados Palm Village. We are delighted to hear that you had an enjoyable stay at Salgados Palace and we thank you for your positive comment regarding you experience with us. Your kind words give us the great filling of mission accomplished and we will share with our Team. Looking forward to receive you again in our hotel, Kind Regards, The Management
5 out of 5
by A verified traveler

Great family resort

Posted Aug 27, 2018 on Hotels
We had a fantastic time! The rooms are gigantic and very clean. The resort is clean, clean pools, delicious food, good kids entertainment, and very friendly staff. We highly recommend and would stay again!
Comment from Hotel Management
Aug 30, 2018 by The Management, Hotel Management
Dear Mrs. Jessica, Thank you for your review regarding your stay at NAU Salgados Palm Village. Kindly note that we are very happy to hear that you had a good time in our hotel. Please be so kind to note that our staff works daily to bring you the best experiences. We hope to see you soon in the future. Best Regards, The Management
5 out of 5
by A verified traveler

Posted Jun 10, 2018
Great hotel. Excellent food.
Comment from Hotel Management
Jun 14, 2018 by The Management, Hotel Management
Dear Guest, Thank you very much for your excellent comments recording Salgados Palm Village. Your kind words give us the great filling of mission accomplished and we will share with all our Team. Best Regards, The Management
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Jun 6, 2018
4 out of 5
by A verified traveler

This traveler left a rating score only Posted May 28, 2018 on Hotels
5 out of 5
by A verified traveler from Glasgow

Posted May 20, 2018
Lovely hotel, great facilities and close to beach.
Comment from Hotel Management
Jun 3, 2018 by The Management, Hotel Management
Dear Mrs. Catherine, Thank you so much for answer our survey and share your experience at Salgados Palm Village. We are delighted to hear that you had an enjoyable stay with us and we thank you for your positive comment regarding you experience with us. Looking forward to welcoming soon as possible. Kind regards, The Management