Ratings based on 476 Verified Reviews

4.3 out of 5
87% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Nice hotel - shame about the noise.

Posted Nov 1, 2017
Pros: Food and rooms
Cons: Control of behaviour and group bookings - not putting families in any of the rooms within earshot of the bar. Keep the children's pool for children.
Location: Great beach nearby.
The hotel could be fabulous - rooms are great, food is excellent and varied. Unfortunately the trip was ruined by many large groups of drunken golfers and other large parties who spent their days drinking and swearing - mostly around what should be the children's pool. Also any rooms that are around and above the bar area are extremely noisy at night owing to the evening entertainment and the additional drunken singing and shouting that went on until nearly midnight every night. Overall this unfortunately means we would not return and cannot recommend this hotel to families. A real shame as it would otherwise be great.
Comment from Hotel Management
Nov 5, 2017 by Filipa Freitas – Assistant Manager, Hotel Management
Dear Guest, Thank you for choosing NAU São Rafael Suites for your stay and for sharing your stay experience at our hotel. We are really pleased to hear that you found our hotel fabulous and we would also like to thank you for your positive comments concerning our room facilities, location close to the beach, and food quality and variety. The feedback of our guests is really important to us. Rest assured that your comments will be delivered to our top management for consideration to the improvement of our service. We once again appreciate for sharing your comments and we hope to have the opportunity in welcome you again at our hotel in the near future. Kind regards, Filipa Freitas – Assistant Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 30, 2017
Lovely hotel. Needs more entertainment for evening, children got bored easily. Buffet food needs improving, got a bit repetitive. Room was amazing with roof top views but was dusty. Swimming pool was cold, children refused to get in, not good when you’re on a vacation.
Comment from Hotel Management
Nov 5, 2017 by Filipa Freitas – Assistant Manager, Hotel Management
Dear Guest, Thank you for choosing NAU São Rafael Suites for your stay and for sharing your stay experience at our hotel. We are really pleased to hear that you found our hotel lovely and we would also like to thank you for your positive comments. The feedback of our guests is really important to us. Rest assured that your comments and suggestions will be delivered to our top management for consideration to the improvement of our service. We once again appreciate for sharing your comments and we hope to have the opportunity in welcome you again at our hotel in the near future. Kind regards, Filipa Freitas – Assistant Manager
5 out of 5
Recommended
for Families
by A verified traveler from Cheshire

Lovely hotel

Posted Oct 30, 2017
Had a fantastic stay. 5 nights and 4 days. Hotel staff were very attentive and pleasant. Lovely beach was only a 5-10 minute walk away. Food was really good for buffet style and the wine was very good. The only thing I'd consider when booking is that there was and will be groups of golfers staying and if you're looking for a 'family or couples only' hotel then this wouldn't be for you.
Comment from Hotel Management
Nov 5, 2017 by Filipa Freitas – Assistant Manager, Hotel Management
Dear Mr. Andy, We thank you for choosing NAU São Rafael Suites for your stay and for sharing your amazing review. We are also thrilled to read your positive comments about our hotel, especially concerning our staff, location close to São Rafael beach, and food and drinks quality. We strive to achieve the maximum satisfaction of our guests and we are really pleased to hear that the same took place during your stay. Thank you for your kind words of recognition and for sharing such a splendid review. We hope to have the opportunity to welcome you again at our hotel in the near future and provide you another lovely stay. Best regards, Filipa Freitas – Assistant Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Brighton, England

Nice small hotel for holiday in the sun

Posted Oct 29, 2017
Hotel is nice, there is plenty of room to relax and sunbathe round the pool. Food seems structured for an all inclusive hotel and does not quite match other all inclusive hotels that I’ve been to. Staff are friendly and do all they can to help. Rooms are plain but kept very clean.
Comment from Hotel Management
Nov 5, 2017 by Filipa Freitas – Assistant Manager, Hotel Management
Dear Ms. Becky, Thank you for choosing NAU São Rafael Suites for your stay and for sharing your stay experience at our hotel. We would also like to thank you for your positive comments concerning our outdoor pools area, room cleanness and staff service.. The feedback of our guests is really important to us. Rest assured that your comments will be delivered to our top management for consideration to the improvement of our service. We once again appreciate for sharing your comments and we hope to have the opportunity in welcome you again at our hotel in the near future. Kind regards, Filipa Freitas – Assistant Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from uk

Superb hotel worth it’s rating!

Posted Oct 29, 2017
Having stayed here before we knew what to expect, not a lot has changed. Got upgraded to a sea view which was very nice, they also have a good choice in staff - especially John who made us very welcome. Good choice of food, good choice of drinks. The only downside was the bath was very slippy but Will we come back .... yes we will.
Comment from Hotel Management
Nov 5, 2017 by Filipa Freitas – Assistant Manager, Hotel Management
Dear Ms. Jane, We thank you for choosing NAU São Rafael Suites for your stay and for sharing your amazing review. We are really pleased to hear that you selected us for the second time. The trust of our guests is really important and motivate us to continuously improve our service and provide a high quality service. We are also thrilled to read your positive comments about our hotel, especially concerning our staff and food and drinks quality. We strive to achieve the maximum satisfaction of our guests and we are really pleased to hear that the same took place during your stay. Thank you for your kind words of recognition and for sharing such a splendid review. We are looking forward to welcome you again at our hotel in the near future and provide you another superb stay. Best regards, Filipa Freitas – Assistant Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Scotland

Lovely hotel

Posted Oct 26, 2017
Staff very friendly and helpful, buffet food Id was very good, apartment was excellent with cleaning every day and huge balcony overlooking one of the pools, short walk to Sao Raphael beach
Comment from Hotel Management
Nov 5, 2017 by Filipa Freitas – Assistant Manager, Hotel Management
Dear Guest, We thank you for choosing NAU São Rafael Suites for your stay and for sharing your amazing review. We are thrilled to read your positive comments about our hotel, especially concerning our staff, room facilities and cleanness, location close to the beach and buffet food quality. We strive to achieve the maximum satisfaction of our guests and we are really pleased to hear that the same took place during your stay. Thank you for your kind words of recognition and for sharing such a splendid review. We hope to have the opportunity to welcome you again at our hotel in the near future and provide you another lovely stay. Best regards, Filipa Freitas – Assistant Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Berlin

Good location, 5 minute walk to the beach

Posted Oct 25, 2017
Pros: Size of room and staff
Cons: Sports facilities could be refreshed. Some groups of guests were quite noisy after helping themselves to the all inclusive bar
Location: would recommend hiring a car to see other places. Good base for our stay
Staff were great, food was mostly excellent. We stayed in October, mostly golfers. Hire a car to explore the Algarve. Limited things to do without transport.
Comment from Hotel Management
Nov 5, 2017 by Filipa Freitas – Assistant Manager, Hotel Management
Dear Mr. Andrew, Thank you for choosing NAU São Rafael Suites for your stay and for sharing your stay experience at our hotel. We would also like to thank you for your positive comments concerning our room facilities, staff service and food quality. On the other hand, we are really sorry to hear that we did not fully meet your expectations especially due to the ambiance of the hotel and sports facilities. The feedback of our guests is really important to us. Rest assured that your comments will be delivered to our top management for consideration to the improvement of our service. We once again appreciate for sharing your comments and we hope to have the opportunity in welcome you again at our hotel in the near future. Kind regards, Filipa Freitas – Assistant Manager
4 out of 5
by A verified traveler from London

Not a 5 star

Posted Oct 22, 2017
Pros: Rooms were spacious and clean good views
Cons: Food and drink 3 star at best Tea coffee horrendous Avoid fish Drinks poor,wine like vinegar Bar area too cramped
Location: 10 minutes from beach which is stunning Fantastic coastal walks with amazing views Take a boat trip to see caves and Dolphins Alberferia town
Good location,nice rooms,nice pools Food and drink not up to scratch Bar area too cramped which doubles up as entertainment area Fantastic beach with stunning views
Comment from Hotel Management
Nov 5, 2017 by Filipa Freitas – Assistant Manager, Hotel Management
Dear Mr. Richard, Thank you for choosing NAU São Rafael Suites for your stay and for sharing your stay experience at our hotel. We would also like to thank you for your positive comments concerning our location close to São Rafael beach and room facilities. On the other hand, we are really sorry to hear that we did not fully meet your expectations especially in our food and drinks quality. The feedback of our guests is really important to us. Rest assured that your comments will be delivered to our top management for consideration to the improvement of our service. We once again appreciate for sharing your comments and we hope to have the opportunity in welcome you again at our hotel in the near future. Kind regards, Filipa Freitas – Assistant Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from nottingham

Lovely hotel close to a lovely beach.

Posted Oct 16, 2017
Pros: Everything
Cons: Check in early . We had an early flight but had to wait till after 12 to be checked in .
Location: Lovely beach with in easy reach 10 minute stroll .
Lovely hotel . Staff were great . It was my daughters 40th birthday while we were there and reception staff organised a cake and sparking wine to be sent to her room. She also got engaged again sparkling wine sent to her room . Nothing was to much trouble. Room was enormous think it was a family room but only me and hubby . Free shuttle bus into they old town of Albufeira was very useful.
Comment from Hotel Management
Nov 5, 2017 by Filipa Freitas – Assistant Manager, Hotel Management
Dear Ms. Jenny, We thank you for choosing NAU São Rafael Suites for your stay and for sharing your amazing review. We are thrilled to read your positive comments about our hotel, especially concerning our location close to the beach, room facilities and staff service. We strive to achieve the maximum satisfaction of our guests and we are really pleased to hear that the same took place during your stay and we were able to provide you a memorable stay. Thank you for your kind words of recognition and for sharing such a splendid review. We hope to have the opportunity to welcome you again at our hotel in the near future. Best regards, Filipa Freitas – Assistant Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from uk

Lovely hotel with great food and friendly staff

Posted Oct 16, 2017
Lovely hotel in a quiet location near a beautiful beach. Nice to be away from hustle and bustle but with benefit of shuttle bus to albufeira. Food was excellent and all inclusive was great - although cocktails a bit disappointing. Staff were so friendly and rooms were large modern and comfortable
Comment from Hotel Management
Nov 5, 2017 by Filipa Freitas – Assistant Manager, Hotel Management
Dear Ms. Theresa, We thank you for choosing NAU São Rafael Suites for your stay and for sharing your amazing review. We are thrilled to read your positive comments about our hotel, especially concerning our location close to the beach, food quality, room facilities and staff service. We strive to achieve the maximum satisfaction of our guests and we are really pleased to hear that the same took place during your stay. Thank you for your kind words of recognition and for sharing such a splendid review. The feedback of our customers is really important in order to continuously provide a high quality service, so we took good note of your comment about our cocktails quality. We hope to have the opportunity to welcome you again at our hotel in the near future. Best regards, Filipa Freitas – Assistant Manager