Ratings based on 521 Verified Reviews

4.0 out of 5
80% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from New Mexico

I will Not stay here again

Posted Jun 5, 2017
Pros: The staff was nice
Location: Good area
No Microwave , No refrigeration , Limited towels and over crowded parking
Comment from Hotel Management
Jun 7, 2017 by Stella, Hotel Management
Thank you for posting this review of our property. Guest feedback is the best source we have to use to show us what we need to improve upon. I have let the respective departments know of the issues you encountered while staying with us and they are working to find resolutions for these problems. We look forward to your next stay with us. Enjoy this gorgeous day. Take care.
2 out of 5
by A verified traveler from tx

Near the end of town

Posted May 20, 2017
It's an ok hotel, safe and clean Close to a variety of food choices It has a bar Parking is odd, it's an old hotel Wifi is free if you're a marriott member Great smoking spot if you're a smoker Staff is nice and friendly...
Comment from Hotel Management
May 22, 2017 by Stella, Hotel Management
Thank you for posting this review of our property. Guest feedback is the best source we have to use to show us what we need to improve upon. I have let the respective departments know of the issues you encountered while staying with us and they are working to find resolutions for these problems. We look forward to your next stay with us. Enjoy this gorgeous day. Take care.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 11, 2017
Cons: Would be nice if there was free wifi in the rooms
Great room. Views were incredible. Bed nice and comfortable.
Comment from Hotel Management
May 15, 2017 by Stella, Hotel Management
Thank you so much for posting this review of our property. We value the comments we receive regarding our great customer service and are so pleased to hear you were able to experience it! Your business is greatly appreciated. Enjoy this lovely day. Take care.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel experience

Posted May 8, 2017
Pros: Location, friendly service, affordable rates.
Cons: Unable to think of a thing.
Location: Shopping, restaurants, and major interstate for easy access to other highways.
Hotel staff were attentive and friendly, room rates were affordable, and location of hotel was in a perfect location for shopping, restaurants, and travel around town.
Comment from Hotel Management
May 9, 2017 by Stella, Hotel Management
Thank you so much for posting this review of our property. It is always a pleasure for us to hear wonderful comments from our loyal guests. We are so glad that you were able to enjoy our amenities. We will be letting our respective departments know of all of your comments. We hope to see you back soon so that we may provide you with another brilliant stay. Have a great day. Take care.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in great area

Posted May 7, 2017
The floor needed to be cleaned pretty bad. Nut shells and hairpins on the floor under the desk and by the bed. The hotel room is dated but pleasant.
Comment from Hotel Management
May 8, 2017 by Stella, Hotel Management
Thank you so much for posting this review of our property. We are so glad you experienced our staff's brilliant service during your recent visit. The respective departments will read your comments and share them with our staff. Your business is greatly appreciated. We look forward to your next stay with us. Have an amazing week. Take care.
2 out of 5
by A verified traveler

Found extra charge of $126 and change.

Posted Apr 11, 2017
Pros: Friendly
Cons: Get a hot tub
The hotel itself was not all bad. Staff was friendly, the bed was to soft and the pillows uncomfortable. There was no hot tub. My biggest complaint is finding an additional $126 and change on my bank statement.
Comment from Hotel Management
Apr 24, 2017 by Stella, Hotel Management
We appreciate your review of our hotel. We apologize that you were not satisfied with the overall hotel stay. Our goal is for every guest to leave happy and I am sorry that you did not feel that way upon your departure. Thank you for taking the time to share your experience. Your business is truly appreciated. Enjoy this lovely day. Take care.
5 out of 5
by Kelly

Posted Mar 27, 2017 on Hotels
Very nice hotel - staff was great and very accommodating. We were with a large group and the hotel was a great gathering place for all of us, close to food and shopping. Airport is about 10 minutes away.
Comment from Hotel Management
Apr 24, 2017 by Stella, Hotel Management
Thank you for posting this review of our property. Guest feedback is extremely important to us. We are so glad you experienced Marriott's brilliant service. Your business is greatly appreciated. Again, thank you and enjoy the rest of this lovely day. Take care.
5 out of 5
by Renee

Marvelous Marriott stay

Posted Mar 26, 2017 on Hotels
Our stay was wonderful! The customer service the staff provided was excellent. Every single employee we encountered was friendly, helpful, knowledgeable. I had started to believe that service such as we experienced was a thing of the past but they showed us that not only is it not extict but alive and rampant at marriott alb. For being an older hotel it has been well maintained and updated but not so much as ro lose its old world charm. By around 10:30 the night of our stay i realized that our room on the 17th floor was not cooling down. I called the front desk and they offered to look for a fan for us to use and when that did not prevail they told me to come downstairs for a room exchange and complimentary breakfast vouchers. I went down to accept my vouchers and decluned the room change due to the late hour and the sweet guy at the desk applied a substantial discount on our stay. While exploring the grounds in the early morning hours we reported a suspicious vehicle cruising round and round the parking lot only to be advised that the suspect was hotel security working hard to be sure that the grounds were secure. We went up assured that our vehicle was secure and drifted quickly to sleep on a bed so comfortable that it made me feel like i was sinking into a glorious, fluffy cloud and floating away. Breakfast was delicious and check out a breeze. The housekeeping staff who had kindly accomadeted our every request thru out our stay sweetly bid us farewe
Comment from Hotel Management
Apr 24, 2017 by Stella, Hotel Management
Thank you so much for posting this review of our property. It is always a pleasure for us to hear wonderful comments from our loyal guests. We are so glad that you were able to enjoy our amenities. We will be letting our respective departments know of all of your comments. We hope to see you back soon so that we may provide you with another brilliant stay. Have a great day. Take care.
5 out of 5
by Jamie

Perfect trip!

Posted Mar 26, 2017 on Hotels
Great service and the front desk was awesome help!
Comment from Hotel Management
Apr 24, 2017 by Stella, Hotel Management
Your feedback is greatly appreciated. It is a pleasure to know that you received Marriott's brilliant service during your recent stay. Thank you for your business and enjoy this lovely day. Take care.
3 out of 5
by A verified traveler

Convenient location

Posted Mar 26, 2017 on Hotels
Hotel was relatively average but in a convenient location.
Comment from Hotel Management
Apr 24, 2017 by Stella, Hotel Management
We appreciate your honest review of our hotel. We always try to maintain Marriott's high quality standards and apologize that we fell short. We are sorry you were not satisfied with our hotel. Our goal is for every guest to leave happy and I am sorry that you did not feel that way upon your departure. Thank you for taking the time to share your experience. Your business is truly appreciated. Have a wonderful week. Take care.