Lobby

Reviews of Barcelona Suites

2.5 out of 5
Barcelona Suites
900 Louisiana Blvd NE, Albuquerque, NM

Reviews

6.0
Rating 10 - Excellent. 126 out of 910 reviews" "
Rating 8 - Good. 231 out of 910 reviews" "
Rating 6 - Okay. 188 out of 910 reviews" "
Rating 4 - Poor. 158 out of 910 reviews" "
Rating 2 - Terrible. 207 out of 910 reviews" "

6.2/10

Cleanliness

6.8/10

Staff & service

4.8/10

Amenities

5.4/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

2/10 Terrible

William

Disliked: Cleanliness, staff & service, property conditions & facilities
It is an unsafe property !
Stayed 1 night in Mar 2024

4/10 Poor

Pamela, LaFayette

Traveled with family
Disliked: Cleanliness, property conditions & facilities
This place at one time must have been gorgeous. It has good structure. This could really be a nice place if the right person owned it and put some money into it. Very interesting place.
Stayed 1 night in Mar 2024
Response from AnnaMarie Chavez, GM on Mar 27, 2024
Dear Pamela, thank you for the time you took to write your review. We hope you enjoyed your stay and look forward to your next visit. Thank you again and happy travels!

6/10 Okay

Chelsea

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Leo

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Saw people doing drugs behind the hotel,
Stayed 2 nights in Feb 2024

2/10 Terrible

Theresa, Portales

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
This place smells. It is in a terrible of town. Almost impossible to find as the sign outside only partially lights up. The parking is in a creepy underground garage that has a broken down bike of some sort covered with tarp and a pink child sock under it with a bicycle cart next to it. The property is like going on a toureof an old abandoned property.
Stayed 1 night in Feb 2024

2/10 Terrible

Allan

Stayed 1 night in Feb 2024
Response from AnnaMarie Chavez, GM on Mar 27, 2024
Dear Allan, Thank you for your recent visit and taking the time to rate your recent stay. I want to extend an apology if you were not satisfied on your visit and hopefully you will give us another opportunity to show how our commitment to providing clean and comfortable rooms with exceptional customer service. Thank you again and happy travels!

6/10 Okay

Denice

Stayed 1 night in Jan 2024

10/10 Excellent

Anthony

Liked: Staff & service
Stayed 2 nights in Oct 2023

6/10 Okay

Veronica

Traveled with family
Disliked: Amenities
Things that should have been working, were not.
Stayed 2 nights in Nov 2023

6/10 Okay

Jesse

Stayed 1 night in Oct 2023

10/10 Excellent

william

Stayed 1 night in Oct 2023

8/10 Good

Carey

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Anna Chavez GM on Nov 9, 2023
Hi Carey, Thank you for your rating! I am so happy to hear you enjoyed your stay! Thank you again and hope to see you soon. Happy travels!

10/10 Excellent

Chan Hee

Stayed 1 night in Oct 2023
Response from Anna Chavez, GM on Nov 9, 2023
Hi Chan, Thank you for your awesome rating!! We hope you had an opportunity to enjoy our indoor pool and hot tub and lets not forgot our wonderful home cooked breakfast! We hope to see you again, until then happy travels!

2/10 Terrible

Cari

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
Disgusting place.
Stayed 2 nights in Oct 2023
Response from Anna Chavez, GM on Nov 9, 2023
Dear Cari, Sorry you did not enjoy your recent stay. I did not receive any complaint from you so I am not sure what was the reason you were not satisfied. Hope you give us another opportunity to serve your hospitality needs. Be safe and happy travels.

8/10 Good

Raymond

Liked: Staff & service
Disliked: Cleanliness
The staff were great. The room had nearly only blinds against a brightly lit car dealership. Shower handles need upgrades.
Stayed 2 nights in Oct 2023
Response from Anna Chavez, GM on Nov 9, 2023
Dear Raymond, Thank you for taking the time to rate your recent stay at Barcelona Suites. I appreciate your comments and will ensure upper management is aware. Thank you again and we hope to see you soon, until then happy travels!

2/10 Terrible

Deborah

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When the front desk person tells you where to park in the garage so your auto is on camera for safety reasons then you know this is not a good choice. I’ve paid much less for a room and felt much safer. The ceiling is falling down in places in the parking garage. There were numerous very questionable individuals IN the hotel. I wouldn’t recommend this place to anyone. On the upside…the front desk person was friendly and helpful as well as the woman who cooked our breakfast. I could go on and on about the negative but surely my point has been made with this review.
Stayed 1 night in Oct 2023
Response from Anna Chavez, GM on Nov 9, 2023
Dear Deborah, I apologize for your guest experience and I am happy our staff provided friendly service and you enjoyed your freshly cooked breakfast. Hope you also had time to enjoy our wonderful hot tub and clean indoor pool. Thank you for your time and review. We will work on the negative side of your review. Hope you will give us another opportunity to serve you in the future, until then happy travels.

8/10 Good

Teryn

Stayed 1 night in Oct 2023
Response from Anna Chavez, GM on Nov 9, 2023
Hi Teryn, Thank you for your rating. We hope you enjoyed the full hot breakfast and hot tub on this visit! Hope to see you again soon. Happy travels!

6/10 Okay

J

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Anna Chavez, GM on Nov 9, 2023
Hi J, Thank you for taking the time to rate your recent stay. We hope you will return and allow us the opportunity to improve your next stay! Thank you again and happy travels!

6/10 Okay

Jesse

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Although the pricing was very good, considering it was during the 2023 Balloon Fiesta, the property itself was run down and could use some TLC..with that said, the staff was very nice, and breakfast was made to order by Olga who was very sweet, as was Laurie at the front desk. But the property itself was less than acceptable, sorry to say.
Stayed 5 nights in Oct 2023
Response from Anna Chavez on Nov 9, 2023
Dear Jesse, Thank you for taking the time to rate and review your recent stay. We appreciate your time and will review your comments and work to improve your next stay. Thank you again for your time and review.

8/10 Good

Bill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Anna Chavez, GM on Nov 9, 2023
Dear Bill, Thank you for taking the time to rate your recent stay and we are glad to hear you enjoyed your stay. Hope to see you again real soon, until then be safe and happy travels.

8/10 Good

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Anna Chavez, GM on Nov 9, 2023
Dear Ivan, Thank you for taking the time to rate your recent stay. We appreciate your time and hope to see you again soon. Until then, happy travels!

2/10 Terrible

Nelson

Stayed 1 night in Oct 2023
Response from Anna Chavez, GM on Nov 9, 2023
Hi Nelson, Thank you for taking the time to rate your recent stay. I apologize you did not enjoy your stay nor give a reason for your rating. We hope you will give us another opportunity to prove our commitment to offering clean and comfortable rooms with quality customer service. Thank you again and happy travels.

6/10 Okay

Jeremy

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Anna Chavez, GM on Nov 9, 2023
Dear Jeremy, Thank you for taking the time to rate your recent stay. We look forward to your next visit, until then be safe and happy travels1

2/10 Terrible

Joe

Stayed 1 night in Sep 2023
Response from Anna Chavez, GM on Nov 9, 2023
Dear Joe, Thank you for taking the time to rate your recent stay. I apologize you did not enjoy your stay nor give a reason for your rating. We hope you will give us another opportunity to prove our commitment to offering clean and comfortable rooms with quality customer service. Thank you again and happy travels.

8/10 Good

Greta

Business traveler
Liked: Cleanliness, staff & service, room comfort
Update breakfast days
Stayed 1 night in Sep 2023
Response from Anna Chavez, GM on Nov 9, 2023
Dear Greta, Thank you for taking the time to rate and review your recent stay, we look forward to your next visit. Thank you again and happy travels!

8/10 Good

Roberta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really liked the safety of our vehicles with secluded parking underground property was still as nice as ever could use some upgrades but all around clean and nice ..
Stayed 2 nights in Sep 2023
Response from Anna Chavez, GM on Nov 9, 2023
Dear Roberta, It was good to see you again. Thank you for taking the time to rate and review your recent stay. We look foreward to seeing you again real soon. Be safe and happy travels!

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had another motel in Albuquerque and it was not safe, or clean. We last minute booked with Barcelona Suites. They were very helpful. Very clean. Min need of a few repairs, but they are in the process of repairing. Would highly recommend it. We will use them again when in Albuquerque
Stayed 3 nights in Sep 2023
Response from Anna Chavez, GM on Nov 9, 2023
Dear William, Thank you for choosing Barcelona Suites as your back up! I am happy to hear you enjoyed your stay. We enjoyed your visit and look forward to your next visit real soon. Thank you again and happy travels!

2/10 Terrible

Kristie

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Its was the worst hotel stay i have ever stayed at
Stayed 1 night in Sep 2023
Response from Anna Chavez, GM on Nov 9, 2023
Dear Kristie, Thank you for taking the time to rate your recent stay. I apologize you did not enjoy your stay nor give a reason for your rating. We hope you will give us another opportunity to prove our commitment to offering clean and comfortable rooms with quality customer service. Thank you again and happy travels.

10/10 Excellent

steven

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have grown to love staying here.
Stayed 3 nights in Sep 2023

2/10 Terrible

Jody

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
A jewel that is now a homeless shelter
This was a terrible place to stay, there were less than desirable people all over the property, it appears to be a long term rental place for low income people. I walked to my room sat there for 5 minutes, after opening my window to 3 homeless people sitting outside, got up and walked straight back out to my car and went to a different hotel. I did not fell safe here nor was the hotel in good repair.
Stayed 1 night in Sep 2023

4/10 Poor

Brad

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
It wasn’t not like the picture and I had to give them $100.00 bucks for a deposit at one time it was probably a great place and the neighborhood not so safe the lady up front was nice .
Stayed 1 night in Sep 2023

2/10 Terrible

sonya

HELLO, I DID NOT STAY AT THIS HOTEL DUE TO NO INFORMATION ON THE ROOM WAS NOT SENT TO ME CALLED THE HOTEL NUMBER MANY TIMES WAS NOT IN SERVICE SO I CALLED AAFIRM WHERE I GOT THE LOAN FROM AND THEY GAVE ME A CONFIRMATION # THAT DID NOT HELP ANY BECAUSE I DID NOT HAVE A GOOD CONTACT NUMBER TO CONFIRM OUR STAY SO I WOULD LIKE A REFUND BACK. PLEASE & THANK YOU!!
Stayed 1 night in Aug 2023

2/10 Terrible

Roberta

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Service horrible
First off the lady with salt an pepper who worked at 8pm day of 08/26/2023. She was very rude . All I asked was for a tv. She said she couldn’t do nothing about it. She was just covering for somebody. I had to wait for another lady at 7am. There was no tv in my room. Just very terrible service . Would not Recommend going back
Stayed 1 night in Aug 2023

2/10 Terrible

Ruben

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

6/10 Okay

Scott

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Aug 2023

2/10 Terrible

Susan

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
HORRIBLE & DISGUSTING
Absolutely HORRIBLE hotel, HORRIBLE customer service, Dirty, Non working TVs and telephones, pools were filthy. I would NOT recommend this place nor will I EVER stay there again.
Stayed 2 nights in Aug 2023
Response from AnnaMarie Chavez, Property Manager on Aug 15, 2023
Dear Susan, I apologize you did not enjoy your stay after your room change. We have our pools cleaned daily so I am not certain why the pool would be dirty as you stated, however; you did not have an issue in your room upgrade nor when you checked out. I would have been more than happy to accomodate you in any way I could if you had giving me an opportunity. We hope you are well and safe. Thank you for your comments.

2/10 Terrible

ramon

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from AnnaMarie Chavez, Property Manager on Aug 15, 2023
Dear Ramon, We hope you enjoyed your recent stay and we look forward to seeing you again.

2/10 Terrible

Mark

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property is a hotel on one end the other as a place to stay weekly monthly ect. So some of the guest who were staying not a daily basis had questionable behavior. The room had an odor and between the rooms was a small room with broken toilets and sinks. So needless to say we did not stay the night.
Stayed 1 night in Jul 2023
Response from Barcelona Suites Management on Aug 15, 2023
Dear Mark, Thank you for your comments and we are sad you did not stay. We hope you will give us another opportunity to serve your hospitality needs.Thank you again and happy travels.

2/10 Terrible

Bertha

Stayed 1 night in Jul 2023
Response from Barcelona Suites Management on Aug 15, 2023
Dear Bertha, Thank you for taking the time to rate your recent stay. We hope to see you again in the future. Until then be safe and happy travels.

4/10 Poor

allen

Stayed 1 night in Jul 2023
Response from Barcelona Suites Management on Aug 15, 2023
Dear Allen, Thank you for taking the time to rate your recent stay. We hope to see you again in the future. Until then be safe and happy travels.

2/10 Terrible

James

Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023
Response from Barcelona Suites Management on Aug 15, 2023
Dear James, Thank you for taking the time to rate your recent stay. We hope to see you again in the future. Until then be safe and happy travels.

8/10 Good

Melody

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The advertised made to order breakfast is non existent on Sundays and Mondays because it’s the “cooks days off.” The Barcelona used to be one of the premier places to stay. But nothing lasts forever. You used to get a complimentary beverage in the evening in the beautiful courtyard. The courtyard fountain wasn’t running, which was part of the ambiance. I didn’t feel unsafe, but it’s sad that tile work leading int some rooms is crumbling and the beautiful curtains in the rooms are no longer there, just the cheap blinds. The room we stayed in was spacious and clean. Staff was really friendly. But we would have truly loved to have the “included” breakfast instead of finding a restaurant nearby and spending the extra $$.
Stayed 1 night in Jul 2023
Response from AnnaMarie Chavez, Property Manager on Aug 15, 2023
Dear Melody, Thank you for taking the time to rate and review your recent stay. I apologize your stay was not as you remembered the property. We will have breakfast served full time very soon and I am happy to hear you received quality customer service during your stay. Thank you again and we hope to see you again real soon. Until then be safe and happy travels.

4/10 Poor

Deborah

Liked: Staff & service
Disliked: Property conditions & facilities
Seedy looking people all around.
Stayed 1 night in Jul 2023
Response from Barcelona Suites Management on Aug 15, 2023
Dear Deborah, Thank you for taking the time to rate your recent stay. We hope to see you again in the future. Until then be safe and happy travels.

4/10 Poor

Amberlee

Stayed 1 night in Jun 2023
Response from Barcelona Suites Management on Aug 15, 2023
Dear Amberlee, Thank you for taking the time to rate your recent stay. We hope to see you again in the future. Until then be safe and happy travels.

10/10 Excellent

Sue

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Barcelona is indeed unique. A grand and spacious lobby and a striking two-story courtyard with balconies, skylights and towering tropical plants create an ambience of old-Spain elegance. Our spacious suite, accessed along a tiled, enclosed, open-sky pathway, did not disappoint: clean, comfortably furnished and very quiet. Security was impressive, if a bit daunting at first. But the best thing about the place is the people. Everyone was so pleasant and kind to a couple of old folks. (We were in Albuquerque for a medical appointment ). The eclectic collection of guests seemed to echo that spirit of congeniality. I loved it and would happily return!
Stayed 2 nights in Jun 2023

2/10 Terrible

marcelino

Stayed 1 night in Jun 2023

8/10 Good

Angela

Stayed 1 night in May 2023

8/10 Good

Angela

Stayed 1 night in May 2023

4/10 Poor

Tanya

Traveled with family
Liked: Room comfort
Disliked: Property conditions & facilities
Scary place to stay
We got to the hotel around 10 at night probably the worst time to get there, Nothing but junkies at the door, not welcoming at all. Everything was locked ( which was a good thing)The receptionist was nice. The hotel lighting was dim and looked like we were walking straight in to a horror movie. The parking lot was scary and walking to our room was dark and scary. We didnt feel safe there . The TV didnt work, drawers were missing from the dresser. Pictures at hotels.com are mis informing, definitely not worth the price.
Stayed 1 night in May 2023
Response from Barcelona Suites Mangement on May 23, 2023
Dear Tanya, Thank you for taking the time to rate and review your recent stay. Our property is non smoking and therefore anyone who is a smoker must smoke off the property. All areas of the property are lit up with exterior lighting as well as operational exit signs so our valued guests feel safe in our secured property and garage. I did have your room inspected to ascertain the validity of your complaint and I was happy to hear the tv works excellent in the unit you stayed in and the drawers are in good operation. I have pictures if you would like confirmation. I hope you were able to enjoy the full hot cooked to order breakfast and our indoor hot tub and pool. If not maybe next time. Thank you again and happy travels.

2/10 Terrible

Lula

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We did not stay there dirty people living there semi trucks parked around buil homeless people in parking area bad bad
Stayed 1 night in May 2023
Response from Barcelona Suites Management on May 9, 2023
Dear Lula, I am sorry you did not choose to pick up your reservation. I see you were processed as a No Show. We currently provide hotel rooms for a trucking company that enjoys our customer service, clean and comfortable rooms and full hot breakfast. As for the homeless in the area, our security staff ensures our property is safe and secure. We also provide 24/7 survailance for our parking garage and our guests appreciate our efforts. We regret you did not come in, however; we hope you will consider staying the next time you are in the area. Thank you and happy travels!