Lobby

Reviews of Best Western Airport Albuquerque InnSuites Hotel & Suites

3.5 out of 5

Reviews

8.4

Very Good

Rating 10 - Excellent. 1025 out of 1991 reviews" "
Rating 8 - Good. 523 out of 1991 reviews" "
Rating 6 - Okay. 209 out of 1991 reviews" "
Rating 4 - Poor. 135 out of 1991 reviews" "
Rating 2 - Terrible. 99 out of 1991 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ronald

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing bad to say
Stayed 1 night in Mar 2024

4/10 Poor

Laura

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was always available and helpful although my request for fresh towels was not taken care of. The noise level from surrounding rooms was pretty loud. Overall satisfactory.
Stayed 2 nights in Mar 2024

10/10 Excellent

Dario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Stay & Nice Staff
Stayed 2 nights in Mar 2024

8/10 Good

Wolfgang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

10/10 Excellent

Maureen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older, clean, nice staff

4/10 Poor

Jane, Hingham

Disliked: Amenities, property conditions & facilities
The rooms have poor sound shielding. I could easily hear a baby crying all night across the hall. Also no elevators. An older building. Breakfast was good and breakfast staff very nice. Restaurant in front of property also decent.
Stayed 1 night in Mar 2024
Response from Marty F. on Mar 24, 2024
You are correct, we do not have an elevator and we do not advertise one. we do however have staff on hand to assist with luggage is needed. we do however have what i would consider and exceptional breakfast. I apologize for the noise as we are an older building as you state, however, we have staff 24 hours a day who can address these kinds of issues when they are happening instead of waiting until a point where nothing can be done about the situation.

2/10 Terrible

Megan

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I chose this location via expedia. It was close to the airport to catch our 9 am flight. When l was booking I really didn't read the reviews. Big mistake on my part, lesson learned. This hotel was everything the reviews said and more. It was filthy and smelled of cat pee in the lobby. We canceled our reservations and went elsewhere and our money was not refunded. Not a great way to begin spring break.
Stayed 1 night in Mar 2024
Response from Marty F. on Mar 24, 2024
There is only record of one reservation with your name on it which was cancelled. it was a prepaid reservation so your refund is through Expedia, not the hotel. You are literally the only person ever to have complained about a smell in the lobby leading me to believe that this is a false claim. Our hotel has a high rating on Expedia with mostly positive reviews so your claim of "didn't read the reviews" also rings hollow. While we are not the Stratosphere hotel, we are also not a dirty or "filthy" hotel as you claim. any refunds will have to go through Expedia as since you paid them and not the hotel for the reservation, we have no control over their refund policies.

10/10 Excellent

Zayra

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly, they have a shuttle to the UNM campus
Stayed 1 night in Mar 2024

10/10 Excellent

Shirley

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The staff is great. Rooms very nice and clean.
Stayed 1 night in Mar 2024

10/10 Excellent

Roberta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the best hotel for the price. The breakfast was amazing.
Stayed 1 night in Mar 2024
Response from Marty F. on Mar 21, 2024
Thank you for your review! We're also really proud of our breakfast options!

10/10 Excellent

miguel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like this property and environment
Stayed 4 nights in Mar 2024
Response from Marty F. on Mar 21, 2024
We're glad that you enjoy our hotel and what we offer our guests!

10/10 Excellent

Matty

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Mar 2024
Response from Marty F. on Mar 21, 2024
Thank you for your review

10/10 Excellent

NELCINA

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Sav on Mar 18, 2024
Thank you for your rating!

6/10 Okay

Fernando

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The check in staff was nice. I didn’t like that the staff won’t come and do our towels and tissue unless we ask. We stayed 3 nights. Also our bathroom shower was hard to turn on and we hand to have staff come and help us. The shower drain ran slow we had our feet past our ankles in water. We had to find the maids to get more tissue paper.
Stayed 3 nights in Mar 2024
Response from Sav on Mar 18, 2024
Thank you for your feedback, did you report these issues to the front desk staff? The front desk is also available 24/7 if you need any toiletries or linens, they just aren't able to clean the room.

6/10 Okay

Rachelle

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I didn't like was the parking after big event
Stayed 1 night in Mar 2024
Response from Sav on Mar 18, 2024
Thank you for your feedback. Our hotel has a parking lot in front of the building and one behind it.

10/10 Excellent

Davin

Liked: Cleanliness, staff & service, property conditions & facilities
It’s good
Stayed 1 night in Mar 2024
Response from Sav on Mar 18, 2024
Thank you for your review! I am glad you enjoyed your stay!

8/10 Good

Terri

Traveled with family
Liked: Cleanliness
It was just ok
Stayed 1 night in Mar 2024
Response from Sav on Mar 18, 2024
Thank you for your response!

4/10 Poor

Jaclyn, Burbank

Traveled with family
Disliked: Amenities, property conditions & facilities
Parking was very limited and the spaces were so small you could barely get out of your vehicle!
Stayed 1 night in Mar 2024
Response from Sav on Mar 18, 2024
Thank you for your feedback! There is a parking lot in front of the hotel and behind it. The front desk is available 24/7 if you need help finding a parking spot.

6/10 Okay

Adel

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Thin walls- heard my neighbors in their rooms all around and every car in the parking lot. The building/ rooms are old and worn. The bathroom was clean. The beds were comfortable. You get what you pay for I guess. We got a good deal on the rooms
Stayed 1 night in Mar 2024
Response from Sav on Mar 18, 2024
Thank you for your feedback!

10/10 Excellent

Flora

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay - thank you☆
Stayed 1 night in Mar 2024
Response from Sav on Mar 18, 2024
Thank you for your review! We hope you will stay with us again!

6/10 Okay

Vidyasagar

Traveled with family
Liked: Amenities, property conditions & facilities
As soon as checked in, we found no toilet paper. They did not clean the room and put new towels even after informing the staff while going out. Looked old standard compared to other hotels we stayed. Had issues with main door and bathroom door when opening and closing.
Stayed 2 nights in Mar 2024
Response from Marty F. on Mar 15, 2024
You are supposed to ask the desk for housekeeping requests. If you don't ask the front desk and instead tell a housekeeper. You did not go through the proper channels to request service, hence the reason that you did not receive stay over service. In the future please make sure any and all requests make it to the front desk as that is where we enter all correspondence to the proper departments.

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful!
Stayed 1 night in Mar 2024
Response from Marty F. on Mar 15, 2024
Thank you for your review! We're glad you enjoyed your stay.

10/10 Excellent

Neal, Santa Fe

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Parking a problem when hotel full
Stayed 1 night in Mar 2024
Response from Marty F. on Mar 15, 2024
We have multiple areas of parking available at the hotel. People tend to think our parking lot is much smaller than it actually is. if you have issues parking ask the desk and they can direct you to where more parking is available.

6/10 Okay

Nevina, Shiprock

The property didn’t have an elevator and very tight parking space.
Stayed 1 night in Mar 2024
Response from Savannah on Mar 13, 2024
Thank you for your response! Our hotel does not have nor does it advertise an elevator, but the hotel is more than willing to put a guest on the first floor if we have the availability. If you decide that you do want second floor after all, the front desk staff is more than willing to assist with luggage up the stairs if needed.Thank you for your feedback in response to the parking, the hotel does have an additional parking lot in the rear that can be easier to navigate.

2/10 Terrible

Juan R

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Staff is rude!
Stayed 1 night in Mar 2024
Response from Savannah on Mar 11, 2024
It appears that you did not stay at our hotel as I have no past or present active reservations for you. Could you be confusing us with another hotel?

10/10 Excellent

Silas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Always a great place to when flying in and out Albuquerque.
Stayed 1 night in Mar 2024
Response from Savannah on Mar 11, 2024
Thank you for your review! I am glad you enjoyed your stay with us, and we look forward to seeing you in the future!

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only complaint is minimum parking options.
Stayed 1 night in Mar 2024
Response from Savannah on Mar 11, 2024
Thank you for your feedback. For future stays we do have two parking lots. One is in front of the building, and the other is behind it.

8/10 Good

Tienna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Savannah on Mar 11, 2024
Thank you for your rating!

8/10 Good

john

Stayed 1 night in Mar 2024

8/10 Good

Lawrence

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms and we'll maintained.
Stayed 1 night in Mar 2024
Response from Savannah on Mar 6, 2024
Thank you for your review! I am glad you enjoyed your stay with us!

8/10 Good

Lawrence

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were clean and breakfast was ready at the time they said it would be.
Stayed 1 night in Feb 2024
Response from Savannah on Mar 5, 2024
Thank you for your review! I am glad you enjoyed your stay with us.

10/10 Excellent

Laurisa, Albuquerque

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

4/10 Poor

Barbara

Liked: Cleanliness, staff & service
Unfortunately they overbooked the hotel so when I arrived there was not a clean room for me. I waited about 10 minutes and in theory they cleaned a room for me, but it didn't feel clean. Breakfast was kinda meh.
Stayed 1 night in Feb 2024
Response from Savannah on Mar 2, 2024
Thank you for your feedback.

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are newer or recently remodeled. The bed is excellent very comfy. Staff is very pleasant and helpful. Nice breakfast.
Stayed 3 nights in Feb 2024
Response from Savannah on Mar 2, 2024
Thank you for your review! We really appreciate your kind feedback and we are glad you enjoyed your stay with us!

10/10 Excellent

Jeffrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice amenities, pool and hot tub, nice room and decor.
Stayed 1 night in Feb 2024
Response from Marty F on Feb 29, 2024
Thank you for your review! Our pool and hot tub are actually available year round as they are heated. we hope you'll stay with us again!

10/10 Excellent

Johnathan

A few more handicap parking spaces would be great.
Stayed 1 night in Feb 2024
Response from Savannah on Feb 28, 2024
Thank you for your feedback!

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are amazing and thoughtful!!

8/10 Good

Jennye

Stayed 1 night in Feb 2024
Response from Marty F. on Mar 21, 2024
Thank you for your review!

2/10 Terrible

Nancy, los angeles

Made a reservation at midnight for that night, arrived at 1 AM and they would not allow check in because 11 PM was latest time for check in. The room had been given away. They refused to issue a credit.
Stayed 1 night in Feb 2024
Response from Savannah on Feb 28, 2024
Unfortunately, you did not arrive at 1AM, you arrived at 6AM. The staff member who assisted you attempted to check you in, but you provided a credit card that did not have your name on it, which is against hotel policy. You got mad at the front desk agent and told her that she "does her job too good".Our hotel does not have a limit on the time that a guest can check-in. So this is either an elaborate story just so you can leave a negative review, or you are confusing us with a different hotel.

10/10 Excellent

Ari

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff is so courteous. It made for an easy check in. He even gave me a courtesy map to find our room easy. The room was clean the bed was clean thermostat worked wonderful but the parking spaces were painted by someone incompetent because an average size car barely fits so it’s door to door parking other than that the stay was good.
Stayed 1 night in Feb 2024
Response from Marty F on Feb 26, 2024
Thank you for your response! we very much appreciate the feedback.

4/10 Poor

Carolina

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We could hear everything from the room next to ours.
Stayed 1 night in Feb 2024
Response from Marty F on Feb 26, 2024
I apologize for your experience. If something like this happens let the front desk know and we can try to take are of the situation.

8/10 Good

Joseph R

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean place very friendly people
Stayed 1 night in Feb 2024
Response from Marty F on Feb 26, 2024
Thank you for your review!

10/10 Excellent

Alex, Chicago

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
breakfast very good!
Stayed 1 night in Feb 2024
Response from Marty F on Feb 26, 2024
Thank you for your review!

8/10 Good

Fehmi

Stayed 1 night in Feb 2024
Response from Marty F on Feb 29, 2024
Thank you for your rating!

8/10 Good

JOSEPH, Whitewater

Liked: Cleanliness
No elevator. Made it difficult to get our suitcases to the 2nd floor.
Stayed 1 night in Feb 2024
Response from Marty F on Feb 26, 2024
Thank you for your review. You are correct in that we do not have an elevator. We do have staff who are more than willing to carry your items up the steps for you if you ask.

8/10 Good

Jim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unbeatable value: minutes from airport and right next to a Village Inn. Vending machine on my floor didn't work, and when I went downstairs for the same item they charged a dollar more. Minor complaint. On the final day of my two day stay, though, they ran out of hot water - at 8 a.m. Shower water was cool to tepid. I cut the shower short.
Stayed 2 nights in Feb 2024
Response from Marty F. on Feb 26, 2024
Thank you for your review! I apologize for the water issue. we have taken steps to fix that particular issue. I hope that you'll stay with us again.

2/10 Terrible

Cynthia

Traveled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
My water turned freezing cold during my shower and when I spoke to management they did not care at all.
Stayed 1 night in Feb 2024
Response from Savannah on Mar 6, 2024
I believe the reason that "management did not care at all" is because you never spoke to management or asked for a manager.You requested a discount from our front desk staff on your prepaid reservation, they informed you that since you prepaid there is no physical way for us to provide you a discount on the reservation since you paid Expedia and not the hotel directly.I am very sorry that this issue occurred, and had you actually spoke to a member of management, I'm sure we could have reached a resolution that worked best for everyone involved.

10/10 Excellent

Sheridan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Marty F. on Mar 21, 2024
Thank you for your review!

10/10 Excellent

Brian

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was as it should be in a hotel stay.
Stayed 1 night in Feb 2024
Response from Marty F on Feb 20, 2024
I'm glad we were able to meet your expectations! We hope you'll stay with us again!