Ratings based on 2,054 Verified Reviews

4.1 out of 5
87% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Clean, Comfortable, Convenient

Posted Aug 23, 2017
Pros: Clean and convenient. A real effort was made to bring some atmosphere to the place.
Cons: The restaurant service in the morning (both mornings of my stay) was terrible...not attentive at all.
Location: Great location...very nice restaurant just a short walk away...Old Town just a ten minute walk...short drive to the airport and the Sandia Peaks Tram.
Nice place within a short walk of Old Town and a short drive to the airport. Very helpful and friendly staff. Restaurant is okay, but the service there is questionable. Try the Range Cafe about a three minute walk down the street.
Comment from Hotel Management
Aug 23, 2017 by DOS, Hotel Management
Thank you for sharing your detailed thoughts on our hotel and restaurant. We appreciate all the specific feedback. It helps us improve. Safe travels. Anthony, Director of Sales.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 23, 2017
Very friendly front staff. The restaurant was great. Delicious meal and very attentive waiter. Great stay.
Comment from Hotel Management
Aug 23, 2017 by DOS, Hotel Management
Thank you for sharing your experience with our hotel and restaurant. I am glad to read it was a great one. Safe travels. Anthony, Director of Sales.
5 out of 5
by A verified traveler

Posted Aug 23, 2017 on Hotels
Comment from Hotel Management
Aug 25, 2017 by DOS, Hotel Management
Thank you for you review. Safe travels. Anthony, Director of Sales.
5 out of 5
by A verified traveler

Posted Aug 21, 2017 on Hotels
business
Comment from Hotel Management
Aug 23, 2017 by DOS, Hotel Management
Thank you for the review. Safe travels. Anthony, Director of Sales.
4 out of 5
by Anthony

Posted Aug 21, 2017 on Hotels
Comment from Hotel Management
Aug 23, 2017 by DOS, Hotel Management
Thank you for the review. Safe travels. Anthony, Director of Sales.
5 out of 5
by Ulises

Posted Aug 21, 2017 on Hotels
Comment from Hotel Management
Aug 23, 2017 by DOS, Hotel Management
Thank you for the review. Safe travels. Anthony, Director of Sales.
5 out of 5
Recommended
for Everyone
by A verified traveler

Summer road trip

Posted Aug 21, 2017
Always stay with Best Western Plus whenever we can!
Comment from Hotel Management
Aug 21, 2017 by DOS, Hotel Management
Thank you for sharing your experience with our hotel and for your continued patronage. Safe travels. Anthony, Director of Sales.
4 out of 5
by A verified traveler

Posted Aug 18, 2017 on Hotels
Comment from Hotel Management
Aug 21, 2017 by DOS, Hotel Management
Thank you for the review. Safe travels. Anthony, Director of Sales.
2 out of 5
by Robert

Posted Aug 17, 2017 on Hotels
Comment from Hotel Management
Aug 21, 2017 by DOS, Hotel Management
Thank you for the review. Safe travels. Anthony, Director of Sales.
4 out of 5
Recommended
for Everyone
by A verified traveler

Friendly place, clean

Posted Aug 17, 2017
Nice hotel with clean pool. Comfortable. Only commit was loud smokers late in courtyard forcing us to close windows. Smokinng shpukd not be allowed on property.
Comment from Hotel Management
Aug 18, 2017 by DOS, Hotel Management
Thank you for sharing your experience with our hotel, pool and courtyard. Safe travels. Anthony, Director of Sales.