accommodating staff for accessibility issue
Posted Dec 17, 2016
First -- I'm someone who recently became disabled. I won't go into details about my disability but the most important feature in a hotel room for me now is the bathroom. It needs to be completely accessible and safe. When I booked my room on Expedia, I didn't notice that the accessible room that I was booking had a bath tub instead of the walk in shower depicted in the hotel photos.
Upon hearing of my displeasure, the hotel management offered to immediately allow my husband and I to change rooms. I very much appreciated their offer but on more reflection and seeing that the rim of the bath tub was quite low and that it included a good shower mat as well as several hand rails and a hand-held shower, I told them that I was fine with the room.
The hotel overall was very nice and the staff was very helpful. It is in a great location particularly if you have business or are interested in the Old Town area which was just a few blocks down the street.
Although my husband and I did not avail ourselves of the opportunity to use the hotel's swimming pool and hot tub, I thought how wonderful it was that they found a way to allow guests to use these outdoor features during the winter -- they put what seemed to be an inflated tent over them.
I'll close by thanking the housekeeping staff member who discovered that we had left behind a valuable article belonging to my husband and the hotel manager Rebecca who made arrangements to have it shipped home to us.
Comment from Hotel Management
Dec 20, 2016 by DOS, Hotel Management
Thank you for taking the time to write such a thorough review of our hotel and our ability to handle guests who may need a little more accessibility. I am glad to read that our accommodations worked for your needs and I hope that you will stay with us again. Safe travels. Anthony, Director of Sales.