Ratings based on 2,054 Verified Reviews

4.1 out of 5
87% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from seattle

Never again

Posted Nov 20, 2017
I wasn’t just disappointed, I was disgusted! This place was a dirty dump, stains on the bedding, remnants of others everywhere that I won’t describe further because it’s just to gross...I do not recommend staying herr!
4 out of 5
Recommended
for Everyone
by A verified traveler from Staten Island, NY

Nice, no frills hotel in a good location

Posted Nov 12, 2017
Pros: Bed, location, cleaning staff. Restaurant.
Cons: Front desk staff, room chair.
Location: Sandia Crest, mountains, Historic district shopping, museums, Nob Hill, bike trail.
I'd give the hotel 3.5 stars, but there is no way to do that. At check-in, my reservation (for which I had already paid) was incorrect but was quickly rectified. Front desk clerk didn't explain anything except where my room was situated. I had to call to ask about the laundry room and to explore to find other facilities. The cleaning staff were very nice and professional and the wait staff at the attached restaurant were great. The bed was comfortable and I slept well. TV had Showtime and lots of channels. I didn't find the chair comfortable. The room had a refrigerator but no extras. There was no free breakfast. Don't try to find free tea; there is no way to get it. I had four meals at the attached restaurant and enjoyed them all. Location, in the Old Historic district and close to the highway, was very good. It's a reasonable walk to museums, the zoo and the aquarium. I'd recommend the Natural Science museum. And, if you like mountains, drive up to the Sandia Crest. It's also near the beginning of a 16-mile walk/bike path.
Comment from Hotel Management
Nov 13, 2017 by DOS, Hotel Management
Thank you for the thorough review and thoughtful recommendations for our fellow travelers. Safe travels. Anthony, Director of Sales.
4 out of 5
by A verified traveler from San Diego CA

Not one expectation

Posted Nov 1, 2017
We are fans of Best Western Plus, and now after this experience I will check closer on the brand and unfortunately have to research their offerings.
Comment from Hotel Management
Nov 3, 2017 by DOS, Hotel Management
Thank you for the sharing your thoughts on the brand and our hotel. I am sorry to read that you had a bad experience at our property. Feel free to contact us and elaborate. Safe travels. Anthony, Director of Sales.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 31, 2017
Very comfortable but bottled water should be provided in room!
Comment from Hotel Management
Nov 1, 2017 by DOS, Hotel Management
Thank you for the review and bottled water suggestion. All Best Western Reward members do receive bottled water and a snack at arrival. Safe travels. Anthony, Director of Sales.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice

Posted Oct 28, 2017
Pros: Clean
Cons: Put in automatic doors.
This hotel was nice. Interestingly, they had a real restaurant, so no free breakfast. The server said that if we had reserved the room through the hotel (not Expedia) we could have received a coupon for a free breakfast. There were two doors to pass through to enter through a side door, and neither was automatic. It was very hard to get through with our luggage cart.
Comment from Hotel Management
Oct 30, 2017 by DOS, Hotel Management
Thank you for taking the time to share your experience. We will look in your suggestion of automatic doors on our side and rear entrances. Safe travels. Anthony, Director of Sales.
4 out of 5
Recommended
for Everyone
by A verified traveler from Reno Nevada

easy on/off of freeway

Posted Oct 25, 2017
Pros: good and convenient
Cons: good hotel
Location: didn't go outside the hotel
Bad choice using 3rd party booking like EXPEDIA,,no comps or discounts when checking into the hotel...Next time call the hotel directly..Cheaper and easier..NO ADVANTAGE using them or any other ones.. Lesson learned..
Comment from Hotel Management
Oct 27, 2017 by DOS, Hotel Management
Thank you for taking the time to write a review of our property. The next time you are in our neighborhood, you should definitely visit Old Town Plaza. Safe travels. Anthony, Director of Sales.
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Posted Oct 22, 2017
Excellent hotel in a great location for the old town shops. Would highly recommend to anyone needing an affordable hotel in this location.
Comment from Hotel Management
Oct 23, 2017 by DOS, Hotel Management
Thank you for taking the time to write a review. I am glad to read that you found value in your stay with us. Safe travels. Anthony, Director of Sales.
3 out of 5
by A verified traveler

Posted Oct 14, 2017
Very dated, shower flooded, carpet had smell to it
Comment from Hotel Management
Oct 15, 2017 by DOS, Hotel Management
Thank you for your sharing your experience with.your your stay. I hope you reported your issues with the front desk so that we can address them. Safe travels. Anthony, Director of Sales.
4 out of 5
Recommended
for Everyone
by A verified traveler from WESTCHESTER, NEW YORK

Nice Hotel..Close to everything

Posted Oct 12, 2017
Pros: location
Cons: restaurant
The shuttle takes you to several different places. We went to Indian Cultural Center, Old Town, Botanical Gardens and Aquarium. They took us to all of these places. We ended up turning in our rental car a day earlier because we really didn't need it. Restaurants in the area were very good and, once again, shuttle took us.
Comment from Hotel Management
Oct 12, 2017 by DOS, Hotel Management
Thank you for your sharing your experience with.our hotel. I am glad to read that you were able to utilize the hotel shuttle and visit many of the attractions that are located nearby. Safe travels. Anthony, Director of Sales.
1 out of 5
by A verified traveler from Rosebud Australia

Bed needed replacement. Rolled into each other.

Posted Oct 7, 2017
This hotel was terrible from the impossible to open door and having to walk to the lobby which was from the furthest room. The only plus was Jose, a very nice handyman who nearly moved in to the room with us as we had so many problems. The light in the bathroom wouldn't work and Jose had to go through a system to try to fix it. Management wouldn't let him replace the starter which was the problem as that was probably $1 to fix. We ate at the restaurant and ordered Sizzling Sirloin. Well we asked for Medium and got the driest piece of steak we've ever tried to eat. This came with burnt Onion Rings, Mashed Potato and Zucchini and Mushrooms.
Comment from Hotel Management
Oct 9, 2017 by DOS, Hotel Management
Safe travels. Anthony, Director of Sales.