Ratings based on 1,982 Verified Reviews

4.1 out of 5
88% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Smelled like a sewer!

Posted Sep 18, 2017
We are BW members and have stayed in various BW. I was shocked at the horrible conditions at this location and we didn't even stay at this hotel. The smell upon entering the hotel made me think a sewage line was broken. When we opened the room to our door, I couldn't even enter. The smell was worse. Super disgusting hotel that should be shut down and renovated!
Comment from Hotel Management
Sep 20, 2017 by DOS, Hotel Management
Thank you for your honest review. A drainage pipe underneath our meeting room has indeed failed and we are in the process of replacing it. I sincerely apologize for your experience. Safe travels. Anthony, Director of Sales.
3 out of 5
Recommended
for Everyone
by A verified traveler from Oklahoma

Clean rooms

Posted Sep 12, 2017
If you book through Expedia your breakfast is not included. We paid 19$ for 2 pancakes eggs and bacon between the two of us. So you get penalized for booking on line. This was the first Best Western where we stayed and where the breakfast was not included. If you book online eat breakfast someplace else
Comment from Hotel Management
Sep 13, 2017 by DOS, Hotel Management
Thank you for sharing your experience. You are correct in that we are a full service hotel with a restaurant and bar and breakfast is not included. Safe travels. Anthony, Director of Sales.
4 out of 5
Recommended
for Everyone
by A verified traveler from Palm Desert

Great location to Old Town

Posted Sep 2, 2017
Bed and Pillows were not great! Otherwise all ol Breakfast was not included Walk to Old town Is 1/2 mile. Great eating next door to hotel in winery restaurant with romantic out door dining .
Comment from Hotel Management
Sep 4, 2017 by DOS, Hotel Management
Thank you for your sharing your thoughts on our hotel and location. I am glad to read that you had a chance to have a romantic dinner in Old Town. Safe travels. Anthony, Director of Sales.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Aug 24, 2017
The hotel's close proximity to Old Town makes for a great stay. The room is clean, spacious and quiet.
Comment from Hotel Management
Aug 25, 2017 by DOS, Hotel Management
Thank you for sharing your experience and for the kind words. I am glad to read that you found our location convenient and our rooms clean and spacious. Safe travels. Anthony, Director of Sales.
4 out of 5
by A verified traveler

Posted Aug 23, 2017
Stay was good for just passing through and needing a place to sleep quick.
Comment from Hotel Management
Aug 23, 2017 by DOS, Hotel Management
Thank you for you review and for choosing us on your trip. I hope that the next time you are in Albuquerque you will stay an extra day or two. Safe travels. Anthony, Director of Sales.
4 out of 5
Recommended
for Everyone
by A verified traveler

Right Off Interstate!

Posted Aug 23, 2017
This was a convenient location. We had just finished a 10 hour drive so this was a nice advantage.
Comment from Hotel Management
Aug 23, 2017 by DOS, Hotel Management
Thank you for staying with us and for your review. We are glad that you made it to us safely after such a long drive. Safe travels. Anthony, Director of Sales.
4 out of 5
Recommended
for Everyone
by A verified traveler

Clean, Comfortable, Convenient

Posted Aug 23, 2017
Pros: Clean and convenient. A real effort was made to bring some atmosphere to the place.
Cons: The restaurant service in the morning (both mornings of my stay) was terrible...not attentive at all.
Location: Great location...very nice restaurant just a short walk away...Old Town just a ten minute walk...short drive to the airport and the Sandia Peaks Tram.
Nice place within a short walk of Old Town and a short drive to the airport. Very helpful and friendly staff. Restaurant is okay, but the service there is questionable. Try the Range Cafe about a three minute walk down the street.
Comment from Hotel Management
Aug 23, 2017 by DOS, Hotel Management
Thank you for sharing your detailed thoughts on our hotel and restaurant. We appreciate all the specific feedback. It helps us improve. Safe travels. Anthony, Director of Sales.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 23, 2017
Very friendly front staff. The restaurant was great. Delicious meal and very attentive waiter. Great stay.
Comment from Hotel Management
Aug 23, 2017 by DOS, Hotel Management
Thank you for sharing your experience with our hotel and restaurant. I am glad to read it was a great one. Safe travels. Anthony, Director of Sales.
5 out of 5
Recommended
for Everyone
by A verified traveler

Summer road trip

Posted Aug 21, 2017
Always stay with Best Western Plus whenever we can!
Comment from Hotel Management
Aug 21, 2017 by DOS, Hotel Management
Thank you for sharing your experience with our hotel and for your continued patronage. Safe travels. Anthony, Director of Sales.
4 out of 5
Recommended
for Everyone
by A verified traveler

Friendly place, clean

Posted Aug 17, 2017
Nice hotel with clean pool. Comfortable. Only commit was loud smokers late in courtyard forcing us to close windows. Smokinng shpukd not be allowed on property.
Comment from Hotel Management
Aug 18, 2017 by DOS, Hotel Management
Thank you for sharing your experience with our hotel, pool and courtyard. Safe travels. Anthony, Director of Sales.