Ratings based on 239 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
83% of guests recommend
3.9 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Convenient to Rio Rancho.

Posted Jul 27, 2016
This review was already marked with my ratings above,
4 out of 5
by A verified traveler from albequerque

Comfortable stay

Posted Jul 6, 2016
We had a family reunion at the Sandia Lakes Recreation and it was very convenient to the location, very close to the hotel casino and freeway.
Comment from Hotel Management
Jul 8, 2016 by Shelli, Hotel Management
We are glad you enjoyed your stay. Hope your reunion at the Lakes was fun. It is nice being close to venues like this. We hope to see you again.
5 out of 5
by A verified traveler

Very quiet and clean!

Posted May 24, 2016
The breakfast was wonderful! There was a very nice pool laundry facilities lemon water for all when you walk in the door which was a wonderful touch! We would definitely stay here again!
Comment from Hotel Management
May 24, 2016 by Shelli, Hotel Management
We are glad you enjoyed your stay. I love the lemon water as well. Nice and refreshing. We look forward to having you stay with us again.
4 out of 5
by A verified traveler

Posted May 1, 2016 on Hotels
Comment from Hotel Management
Jul 16, 2016 by Shelli, Hotel Management
Thank you for staying with us. We hope to have you stay with us again in the near future.
5 out of 5
by A verified traveler

Excellent value

Posted Apr 30, 2016
Easy check in, was asked if I had any room preference, nice comfortable king bed, mic, fridge in room....this was a great place to stay in Alb. Oh yeah - the price was unbeatable as well. Didn't use indoor pool although nice to have that option. Lots of restaurants nearby.
Comment from Hotel Management
May 1, 2016 by Shelli, Hotel Management
Thank you for your comments. We are glad you enjoyed your stay and look forward to having you stay with us again.
4 out of 5
by Tracy from Ohio

Right Hotel, Right Price

Posted Apr 28, 2016 on Hotels
Staff (including the new desk clerk) very prompt with service and answering questions. I brought my dogs (pet friendly hotel) and hotel and smoking room did not have any odors or stains. Everyone seemed to enjoy their jobs. I rebooked for next week. Pleasantly surprised about hot tub that was not listed as amenity.
Comment from Hotel Management
Jul 2, 2016 by Shelli, Hotel Management
So glad you enjoyed your stay. Hope you actually had a chance to take advantage of the hot tub. We definitely your puppies enjoyed their stay as well. We look forward to having you stay again.
3 out of 5
by peter from Bloomington ca

traveling

Posted Apr 27, 2016 on Hotels
services requests denied by staff
Comment from Hotel Management
Jun 17, 2016 by Shelli, Hotel Management
I appreciate your filling out this survey. I wish I knew what happened with the team. I will be sure to work with them on how they handle issues.
4 out of 5
by Kathleen from Utah

Great stay except for one thing

Posted Apr 27, 2016 on Hotels
The desk and breakfast crew were outstanding, very friendly, and helpful. I was disappointed in the cleanliness of the bathroom. The toilet had obviously not been cleaned as there was dried urine on the toilet. I always travel with Lysol wipes and took care of the issue. we could have moved rooms but it was late evening and we were exhausted from driving all day.
Comment from Hotel Management
Jul 2, 2016 by Shelli, Hotel Management
I apologize about the cleanliness of your bathroom. I do appreciate your bringing it to my attention. We do have a few new housekeepers and it is best to do retraining right away. Thanks again and we hope to have you stay with us in the future.
4 out of 5
by A verified traveler

Nice hotel quite far from downtown

Posted Apr 25, 2016
Pros: Bed, staff and breakfast
Cons: more options for the breakfast
Location: It is a bit far from the downtown
The bed and the room were really nice and clean. It makes you feel really comfortable. It was quite, no noises that can disturb you. Good bed to sleep and rest. Nice breakfast and staff.
Comment from Hotel Management
Apr 28, 2016 by Shelli, Hotel Management
Thank you for taking the time to fill out this survey. Knowing that our guests had an enjoyable stay helps us to continue to always do our best. Thanks again.
5 out of 5
by A verified traveler

Nice clean rooms and great hospitality

Posted Apr 18, 2016
Enjoyed my stay at Comfort Inn, the service was great and the employees were friendly. The rooms were clean. I'd stay here again for the next visit.
Comment from Hotel Management
Apr 19, 2016 by Shelli, Hotel Management
Nice to hear you enjoyed your stay. We look forward to having you stay with us in the future.