Ratings based on 308 Verified Reviews

3.9 out of 5
82% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Comfort Inn ABQ

Posted Mar 14, 2017
Requested a no-smoking room but you could obviously tell that someone had smoked in that room. I mentioned it to the front desk that I was OK with staying there but that it wasn't me that smoked. I wish I had requested another room.
Comment from Hotel Management
Mar 16, 2017 by Shelli, Hotel Management
I apologize if someone had smoked in your room prior to you staying there. When we are aware of this we do have a $200 fee we charge the guest for doing this however the smell can still be difficult to remove. I will look into what we can do to get that room taken care of. Thank you for the information.
5 out of 5
Recommended
for Everyone
by A verified traveler from North Las Vegas, NV

Pleasant night stay

Posted Mar 7, 2017
Pros: Everything worked as it was supposed to. Breakfast was excellent.
Location: Only spent the night. We were traveling to Denver.
Directions were easy to follow. Location was right off Interstate and quiet inside. Room was clean and room to move around easily. In room individual coffee cup maker was a surprise and the coffee was great. The breakfast in the morning was better than expected. Scrambled eggs, bagels, muffins, etc all tasted great and fresh. I haven't traveled in years and wasn't expecting something so different than past experiences. It was a pleasant, restful and completely enjoyable experience. And the price fir the budget easily. If traveling through Albuquerque again would definately stay here again.
Comment from Hotel Management
Mar 16, 2017 by Shelli, Hotel Management
We are glad you enjoyed your stay and took time to enjoy our breakfast. We are definitely a good stop between cities.
5 out of 5
Recommended
for Everyone
by A verified traveler from Salida, CO

Wonderful experience

Posted Mar 5, 2017
From the moment we walk in the door the staff was great. We were running late for the conference and gladjy looked up the address and printed it up for us. We were there for 3 days and the staff became like family. They were remodeling the second floor. We were on the 3rd floor and I would have to say it needed some work. But the bed was comfortable and things were clean. I would definitely recommend this place.
Comment from Hotel Management
Mar 6, 2017 by Shelli, Hotel Management
Thank you so much for your comments and review of our hotel. Our team really cares about their guests and love their work. Thanks again.
2 out of 5
by A verified traveler

Needs a good deal of TLC

Posted Feb 28, 2017
Pros: The staff was pleasent and helpful
Never had any of the beverage amenities replenished during my four night stay. The hot tub looked like a dirty bubble bath. The result of too many impurities in the water.
Comment from Hotel Management
Mar 3, 2017 by Shelli, Hotel Management
I apologize as I am not sure what beverage amenities were missing. We do have coffee in the rooms and I will immediately speak with our housekeeping team. We also check chemicals in both hot tub and pool daily to make sure they are correct. I apologize if the pool seemed dirty.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 15, 2017
Room was nice/ clean/ comfortable. Staff was very friendly.
Comment from Hotel Management
Feb 16, 2017 by Shelli, Hotel Management
Thank you for letting us know of the cleanliness of the rooms and friendliness of the staff. Your comments are greatly appreciated.
2 out of 5
by A verified traveler from Texas

Make sure you lock your doors.

Posted Feb 9, 2017
Room was clean, smelled terrible, bed was uncomfortable and breaking down.
Comment from Hotel Management
Feb 13, 2017 by Shelli, Hotel Management
Thank you for bringing your concerns to our attention. We will look into these right away.
4 out of 5
Recommended
for Everyone
by A verified traveler from texas

Nice hotel

Posted Jan 7, 2017
This was a nice hotel. The room was a good size. The beds were soft and comfy. Breakfast in the morning was basic eggs, sausage and waffles with cereals. Off in a corner from the highway but made it feel safe bc not a lot of through traffic driving by.
Comment from Hotel Management
Jan 9, 2017 by Shelli, Hotel Management
Thank you for your comments. We are glad you enjoyed your stay. We are definitely glad you took the time to enjoy our nice hot breakfast.
5 out of 5
by A verified traveler

Nice no problems ... quiet nice breakfast

Posted Dec 19, 2016 on Hotels
Nice place no problems
Comment from Hotel Management
Jan 9, 2017 by General Manager, Hotel Management
We are glad you enjoyed your stay. Thank you for taking the time to fill out this survey.
4 out of 5
Recommended
for Everyone
by A verified traveler from Arizona

Close to casino

Posted Dec 19, 2016
Was a nice clean place to stay. Staff friendly. Food same as other places. Back enterance closed have to always go to front entrance was a bit of a hassle.
Comment from Hotel Management
Dec 19, 2016 by Shelli, Hotel Management
Thank you for taking the time to let us know about our team and the hotel. I do apologize about the back entrance as it is definitely a little difficult to find us. I hope you did enjoy the rest of your stay.
4 out of 5
by A verified traveler

Posted Dec 13, 2016 on Hotels
Comment from Hotel Management
Dec 19, 2016 by General Manager, Hotel Management
Thank you for filling out this survey. We greatly appreciate it.