Posted Sep 27, 2016
I have stayed in Marriott Courtyards before and thought they were very nice and above average. In some ways this hotel was what one would expect, but the whole thing had a very dated feel to it. Thick paint indicated that it had been repainted many times. The sheets didn't seem new.
The room was nice and clean as were the linens. No mold in the shower, which drives my spousal unit crazy. But the shower head had almost no pressure -- much worse than the normally anemic flow you get in most hotels. I'm guessing that the shower head was old and calcified. As a result, it took me much longer to get clean (try washing your hair with no pressure) and I was almost late to my meeting.
The most annoying thing for me is that there were no blankets or comforters on the bed. I know it's hot in Albuquerque but that's why you have air conditioning. If I don't have clothes on, I need more than a few layers of sheet to cover my body. What's worse is that there was no spare blanket in the room. After I disrobed and climbed into bed to discover there's no blanket I don't want to have to get dressed and call the office to have them send me one. Ridiculous.
Comment from Hotel Management
Oct 1, 2016 by GM, Hotel Management
Thank you for taking the time to give us your feedback regarding your recent stay at the Courtyard Albuquerque.
As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the issues you encountered during your stay with us. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward.
Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Albuquerque.