Ratings based on 293 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveler from NM
Mothers DayPosted May 15, 2017
It was nice except the pool and spa area was closed and we did not know that and was looking forward to spending time in the the hot tub! Wish I would have known before hand!
for Everyoneby A verified traveler from Colorado
Nice Staff, Clean Place to StayPosted Apr 30, 2017
Pros: The water with sliced fruit, overall ambiance.
Cons: Carpet in the hallways
Location: Conveniently off of I-25 near restaurants, movies.
The hotel was quiet and the staff at the front desk couldn't have been friendlier or more helpful. They upgraded us and allowed an early checkin. The bed was comfortable. They seem due for an update, as the carpeting looked dated and the doors looked a little worse for wear. The restaurant had a nice selection for breakfast with Starbucks coffee, but one morning they seemed understaffed and had run out of some items with no ability to replace them. Other than that, it is a pleasant place to stay.
for Everyoneby A verified traveler from EL PASO
nice clean hotelPosted Mar 28, 2017
Pros: the pool was a nice
We stayed there for a conference I had to go to from work. It was a nice hotel and a quiet area, easy on and off from I-25. Their breakfast was really good, the beds were comfy and the service ladies were always so helpful. A couple of the ladies from front desk were kind of rude but other than that the other front desk people were really nice and helpful.
for Everyoneby A verified traveler from SA TX
Nice hotel. Close to many area to sightseePosted Mar 18, 2017
Staff was wonderful from check in clerk and check out. Housekeeping kept up room very well. Certain items were not working in room, but items replaced quickly. And most of all enjoyed the fresh cookies in tje afternoon. The only thing i saw that needed work was restaurant, there was not enough staff for am. The clerk seem stress out in am. But i would say that should fall on the manager on duty responsible.
for Everyoneby A verified traveler from M
Nice hotel but don't like how morning breakfast isPosted Mar 13, 2017
Indoor swimming goo, enjoyed workout room. Don't like how restaurant expedites morning breakfast, too slow and have to wait in line. In the process grandson had hot coffee spilled on him. Was very at kitchen staff
for Everyoneby A verified traveler from Truth or Consequences
Nice placePosted Mar 13, 2017
Pillows are hard as rocks! They hurt my neck. They need to be softer.
by A verified traveler from Reston, VA
Clean and quiet, but outdatedPosted Mar 8, 2017
Pros: Close the to the main highway, and restaurants. Very friendly and attentive staff
Cons: Rooms need upgrades
Location: Sandia Tram is a must see for those who don't mind heights. Several good breweries are within a couple of miles. BioPark Zoo and Aquarium is a neat sp
The hotel staff was very nice, but the room quality was average at best. Room had a musty smell, hair dryer didn't work, TV remote didn't work properly. All of which were promptly replaced when we called the concierge, but that shouldn't have been necessary. Additionally, we had an armoire in the room, but no hangers that would fit the closet rod, so a useless furniture item resulting in not enough places to put our clothes.
Posted Jan 31, 2017 on Hotels
This hotel has the most uncomfortable beds of any hotel we've ever stayed , we thought that maybe it was just us but several of my daughters teammates families stayed there and they all agreeded the beds were like rocks.
by A verified traveler
Comfortable roomsPosted Jan 17, 2017 on Hotels
First room had a dripping faucet, but they moved us.
Convenient and cost effective hotelPosted Jan 15, 2017 on Hotels
I would have rated this stay higher except for the fact that the faucet dropped and the bathroom light was out. The strong pine scent cleaning solution was a problem. I like a clean hotel but seriously this smell was everywhere all the time. I smelled it during my breakfast do bad that it was affecting my taste. When I asked for them to stop cleaning the area during the mealtime I was ignored. I could not finish my food. Others were also complaining. This place has great potential but the staff needs to get priorities straight.