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Reviews of Crowne Plaza Albuquerque, an IHG Hotel

3.5 out of 5
Crowne Plaza Albuquerque, an IHG Hotel
1901 University Blvd NE, Albuquerque, NM

Reviews

8.0

Very Good

Rating 10 - Excellent. 439 out of 1005 reviews" "
Rating 8 - Good. 296 out of 1005 reviews" "
Rating 6 - Okay. 132 out of 1005 reviews" "
Rating 4 - Poor. 94 out of 1005 reviews" "
Rating 2 - Terrible. 44 out of 1005 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kimberly, Covina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Mar 2024
Response from James H on Mar 23, 2024
We are glad you enjoyed your stay.

10/10 Excellent

Vangie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Execllent
Stayed 1 night in Mar 2024
Response from Drew on Mar 21, 2024
Thank you for the perfect review! We're glad you enjoyed your stay.

10/10 Excellent

Carla, Albuquerque

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Drew on Mar 21, 2024
Thank you Carla for a perfect rating!

8/10 Good

Michael

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Drew on Mar 21, 2024
Thank you for your positive review Michael!

2/10 Terrible

Laurentiu Florin, Silverdale

Liked: Cleanliness, staff & service
Inside the room there are airplane turbines. Sound will keep you awake
Stayed 1 night in Mar 2024
Response from Drew on Mar 21, 2024
Thank you for your review. Your feedback is greatly appreciated and we will do what we can to improve this issue so that we can better accommodate you in the future.

10/10 Excellent

Mary Kay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from James H on Mar 10, 2024
Thank you for staying with us

8/10 Good

Kimberlaine

Traveled with family and small children
Liked: Cleanliness, staff & service
Oooo my goodness they have 2 pool area & only one is working. Low maintenance Hot was not hot is was like warm. The inside pool was cold. Outside was not open. Crowne Plaza needs to have more small refrigerators I like staying @ Crowne.
Stayed 1 night in Feb 2024
Response from James H. on Feb 29, 2024
I do apologize for the inconvenience, as our seasonal pool is closed until may due to the cold weather. I am also very sorry you had issues getting hot water during your stay with us. We do hope you choose to stay with us in the future, as we do have mini fridges available upon request.

10/10 Excellent

Joseph

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from James H on Mar 11, 2024
Thank you for staying with us. We are glad you enjoyed your stay

10/10 Excellent

Jeannette

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I like that it is right off the interstate and it felt unique.
Stayed 1 night in Feb 2024
Response from Melissa V on Feb 20, 2024
Wow! Thank you so much for your incredibly kind words and for awarding us a five-star rating! We’re thrilled to hear about your fantastic experience with us. Your glowing feedback truly brightens our day. We’re honored to have had the opportunity to serve you.It’s customers like you who make our work so rewarding. We can’t wait to welcome you back for another wonderful experience. If there’s anything else we can do to make your visits even more special, please don’t hesitate to let us know.Once again, thank you for your support and for being a part of our community!Warmest regards,Melissa Vincent, FOM

10/10 Excellent

Salomon

Traveled with partner
Liked: Cleanliness, amenities
Great Place
Stayed 3 nights in Feb 2024
Response from James H on Mar 11, 2024
Thank you for staying with us. We are glad you enjoyed your stay

6/10 Okay

Patricia, Denver

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Drew on Mar 21, 2024
Thank you Patricia for your review! Your feedback is appreciated.

4/10 Poor

Stephanie

Disliked: Cleanliness, property conditions & facilities
Old
Stayed 1 night in Feb 2024
Response from Melissa Vincent, FOM on Feb 9, 2024
Hi Stephanie,Yes, we are a vintage property. What could we have done better?

10/10 Excellent

JAMES, Los Alamos

Liked: Cleanliness, amenities, property conditions & facilities
This is our go to hotel as of late when we come to ABQ. Staff is friendly and rates are responsible.
Stayed 1 night in Feb 2024
Response from Melissa Vincent Front Office Manager, Crowne Plaza on Feb 9, 2024
James,Thank you for your gracious words! We’re delighted to hear you enjoy your time with us. Providing exceptional experiences is our top priority, and your feedback motivates us to keep exceeding expectations. We look forward to serving you again soon!Warm regards, M

10/10 Excellent

Mary Ann

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GREAT HOTEL .... Easy access....the rooms were clean....the beds and pillows were so comfortable.....the staff was amazing, so kind and friendly.....it was very convenient having a bar and restaurants on site and the food and drinks were on point....Would definitely return and recommend to stay there ❤️
Stayed 2 nights in Feb 2024
Response from Melissa Vincent Front Office Manager, Crowne Plaza on Feb 9, 2024
Mary Ann,Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Your kind words serve as a great testament to the hard work and dedication we invest in each job.Your recommendation means the world to us and we look forward to the opportunity to serve you, or any friends and family you might refer, in the future.Warm regards!

4/10 Poor

Stephanie

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
For starters it needs to be remodeled. It was very noisy kept hearing cars drive by and the vanity light didn't work
Stayed 1 night in Feb 2024
Response from Melissa Vincent, Front Office Manager on Feb 5, 2024
We have taken your feedback on board, and are striving make improvements accordingly. To further show our deepest apologies and gratitude, if you’d like, you may contact me personally to discuss this further. Thank you again for your feedback.Kind regards, the team at Crowne Plaza Albuquerque

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was easy access
Stayed 1 night in Jan 2024
Response from Front Office Supervisor on Feb 1, 2024
We're glad you enjoyed your stay.

10/10 Excellent

Juan

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Melissa, Front Office Manager on Jan 20, 2024
Juan,We greatly appreciate your five-star rating. It’s fantastic to know that you had a wonderful experience with us. If there’s anything we can do to make your next visit even better, please don’t hesitate to let us know.We can’t wait to welcome you back!

4/10 Poor

Clarissa

Disliked: Staff & service
Response from Melissa Vincent, Front Office Manager on Jan 20, 2024
Clarissa,Thank you for the time to leave this rating. What could have been better? Have a wonderful day!

10/10 Excellent

Darla

Stayed 1 night in Jan 2024
Response from Front Office Supervisor on Feb 1, 2024
We're glad you enjoyed your stay.

10/10 Excellent

Spencer

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Office Supervisor on Jan 11, 2024
Thank you for your review

10/10 Excellent

Ragini

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Office Supervisor on Jan 11, 2024
Thank you for your review

10/10 Excellent

Chauncey

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need better channels on tv and a guide
Stayed 1 night in Jan 2024
Response from Front Office Supervisor on Jan 11, 2024
Thank you for the info

8/10 Good

Brekeia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Office Supervisor on Jan 11, 2024
Thank you for your review

8/10 Good

Chauncey

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need better tv channels
Stayed 2 nights in Jan 2024
Response from Front Office Supervisor on Jan 11, 2024
Thank you for the info

8/10 Good

Michael, Las Vegas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay
Stayed 1 night in Dec 2023
Response from Melissa Vincent, Front Office Manager on Jan 7, 2024
We greatly appreciate your review. It’s fantastic to know that you had a wonderful experience with us. If there’s anything we can do to make your next visit even better, please don’t hesitate to let us know.We can’t wait to welcome you back!

6/10 Okay

Myint

Traveled with family
Liked: Cleanliness
Overall this facility is ok to stay.
Stayed 1 night in Dec 2023
Response from Melissa Vincent, Front Office Manager on Jan 7, 2024
Thanks so much for sharing your experience with us and taking the time to leave us feedback. This helps us better our service model. What could we have done better? We hope to see you again soon.

10/10 Excellent

Uday Kumar

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Office Supervisor on Dec 29, 2023
Thank you for your spectacular review

8/10 Good

Darrel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front Office Supervisor on Dec 25, 2023
Thank you for your kind review

4/10 Poor

Jeremy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Office Supervisor on Dec 24, 2023
We're sorry you didn't have a stellar experience. We hope your next stay might be.

8/10 Good

Christine

Traveled with family
Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Oct 2023
Response from Front Office Supervisor on Dec 22, 2023
Thank you very much for your review!

10/10 Excellent

Alia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel!!
I was very pleased with the cleanliness of the hotel and the rooms. It was so beautiful and relaxing. I have a bad back and never in my life that I wake up with no back pain except for when I slept on the beds there it was so comfortable and the pillows were so comfortable. It was so relaxing. I loved everything about it. the staff was respectful made me feel welcomed! That’s my go to place from now on
Stayed 1 night in Dec 2023
Response from Front Office Supervisor on Dec 22, 2023
We're very glad you had a great experience in our rooms and with our staff! We hope to see you again in the future.

10/10 Excellent

azulin

Stayed 1 night in Dec 2023
Response from Front Office Supervisor on Dec 22, 2023
Thank you very much for your review!

8/10 Good

Cheston

Stayed 1 night in Dec 2023
Response from Front Office Supervisor on Dec 22, 2023
Thank you very much for your review!

10/10 Excellent

Yoselyn

Stayed 1 night in Dec 2023
Response from Front Office Supervisor on Dec 22, 2023
Thank you very much for your review!

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Office Supervisor on Dec 22, 2023
Thank you very much for your review!

10/10 Excellent

Anna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, helpful staff. The breakfast option was great. Very good breakfast for two for only $10. Don’t know if it was a special, but we were very happy with food.
Stayed 1 night in Dec 2023
Response from Front Office Supervisor on Dec 22, 2023
We're very glad you enjoyed everything that the breakfast was wonderful!

6/10 Okay

Allan

Traveled with family
Stayed 1 night in Dec 2023
Response from Front Office Supervisor on Dec 22, 2023
We're sorry that your stay wasn't 5/5 but we hope your next visit will be.

10/10 Excellent

Seth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Front Office Supervisor on Dec 22, 2023
Thank you very much for your review!

10/10 Excellent

John

Stayed 3 nights in Dec 2023
Response from Front Office Supervisor on Dec 22, 2023
Thank you very much for your review!

10/10 Excellent

Nadine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Melissa FOM on Dec 10, 2023
Dear Nadine. Thank you for giving us a perfect rating! We enjoyed having you, much as you enjoyed your stay. Thank you again and Take care!

10/10 Excellent

Diana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Melissa FOM on Dec 10, 2023
Thank you, Diana!!!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Response from Melissa Vincent on Feb 29, 2024
Michael, Thank you for taking the time to leave us a five-star rating! We’re thrilled that you had a positive experience with us. If you ever have any questions or need further assistance, feel free to reach out. We look forward to serving you again in the future!Sincerely,Melissa Vincent, FOM

8/10 Good

JAMES

Liked: Cleanliness, staff & service, property conditions & facilities
No problem
Response from Melissa Front Office Manager, Crowne Plaza ABQ on Feb 9, 2024
James,Thanks so much for sharing your experience with us and taking the time to leave us feedback. This helps us better our service model. We hope to see you again soon.

8/10 Good

Leonard

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is in good shape and we found the staff helpful. Our room was good sized. Some may fine the decor a bit dated, but it was in good shape and comfortable. Only two issues we had were 1) there is quite a bit of street/highway noise. Large trucks seem to downshift brake often and there is a lot of noisy muffler boy racer type cars in the area that can be easily heard inside the room; and 2) it took a very long time to get hot water. Really bothered me to waste so much water waiting for it to warm up. But it did get hot after a while.
Stayed 3 nights in Dec 2023
Response from Melissa FOM on Dec 10, 2023
Hi Leonard!Thank you for leaving a review. We’re so glad you were able to visit us at Crowne Plaza. Our team is always working to offer the best service to our guests. I apologize for the noisy traffic, if that happens the next time you visit, let us know and we will take care of the noise issues, by moving your room. We hope you’ll have a chance to come back soon.

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
well located
The lack of a mini refrigerator was inconvenient
Stayed 2 nights in Dec 2023
Response from Melissa FOM on Dec 10, 2023
Thank you for leaving a review. We’re so glad you were able to visit us at Crowne Plaza, and that you enjoyed your stay. Our team is always working to offer the best service to our guests. I apologize for the miscommunication; we do have microwaves and refrigerators. We can get them to you, upon request, as long as we have availability. We hope you’ll have a chance to come back soon.

10/10 Excellent

Alex

Stayed 1 night in Nov 2023
Response from Front Office Supervisor on Dec 22, 2023
Thank you very much for your review!

8/10 Good

Alicia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyable experience.
Stayed 1 night in Nov 2023
Response from Front Office Supervisor on Nov 28, 2023
We're glad you enjoied your stay!

10/10 Excellent

Scott

Traveled with family
Liked: Amenities
Nice place
Stayed 1 night in Nov 2023
Response from Front Office Supervisor on Nov 28, 2023
W're glad you have a great stay with us!

10/10 Excellent

Lori

Stayed 1 night in Nov 2023
Response from Front Office Supervisor on Dec 22, 2023
Thank you very much for your review!

8/10 Good

Kermit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very nice but it had no hot water. They said that they were fixing the hot water heater but I tried it again in the morning and it still wasn’t working properly.
Stayed 1 night in Nov 2023
Response from Front Office Supervisor on Nov 23, 2023
We're very sorry you had this experience with our hot water. We hope that your next stay with us will fair much better.