All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Inside the room there are airplane turbines. Sound will keep you awake
Laurentiu Florin
Stayed 1 night in Mar 2024
Response from Drew on Mar 21, 2024
Thank you for your review. Your feedback is greatly appreciated and we will do what we can to improve this issue so that we can better accommodate you in the future.
Oooo my goodness they have 2 pool area & only one is working. Low maintenance Hot was not hot is was like warm. The inside pool was cold. Outside was not open.
Crowne Plaza needs to have more small refrigerators I like staying @ Crowne.
Kimberlaine
Stayed 1 night in Feb 2024
Response from James H. on Feb 29, 2024
I do apologize for the inconvenience, as our seasonal pool is closed until may due to the cold weather. I am also very sorry you had issues getting hot water during your stay with us. We do hope you choose to stay with us in the future, as we do have mini fridges available upon request.
10/10 Excellent
Joseph
Feb 25, 2024
Liked: Cleanliness
Joseph
Stayed 1 night in Feb 2024
Response from James H on Mar 11, 2024
Thank you for staying with us. We are glad you enjoyed your stay
I like that it is right off the interstate and it felt unique.
Jeannette
Stayed 1 night in Feb 2024
Response from Melissa V on Feb 20, 2024
Wow! Thank you so much for your incredibly kind words and for awarding us a five-star rating! We’re thrilled to hear about your fantastic experience with us. Your glowing feedback truly brightens our day. We’re honored to have had the opportunity to serve you.It’s customers like you who make our work so rewarding. We can’t wait to welcome you back for another wonderful experience. If there’s anything else we can do to make your visits even more special, please don’t hesitate to let us know.Once again, thank you for your support and for being a part of our community!Warmest regards,Melissa Vincent, FOM
10/10 Excellent
Salomon
Traveled with partner
Feb 19, 2024
Liked: Cleanliness, amenities
Great Place
Salomon
Stayed 3 nights in Feb 2024
Response from James H on Mar 11, 2024
Thank you for staying with us. We are glad you enjoyed your stay
6/10 Okay
Patricia, Denver
Feb 11, 2024
Liked: Cleanliness, staff & service
Patricia
Stayed 1 night in Jan 2024
Response from Drew on Mar 21, 2024
Thank you Patricia for your review! Your feedback is appreciated.
This is our go to hotel as of late when we come to ABQ. Staff is friendly and rates are responsible.
JAMES
Stayed 1 night in Feb 2024
Response from Melissa Vincent Front Office Manager, Crowne Plaza on Feb 9, 2024
James,Thank you for your gracious words! We’re delighted to hear you enjoy your time with us. Providing exceptional experiences is our top priority, and your feedback motivates us to keep exceeding expectations. We look forward to serving you again soon!Warm regards, M
GREAT HOTEL .... Easy access....the rooms were clean....the beds and pillows were so comfortable.....the staff was amazing, so kind and friendly.....it was very convenient having a bar and restaurants on site and the food and drinks were on point....Would definitely return and recommend to stay there ❤️
Mary Ann
Stayed 2 nights in Feb 2024
Response from Melissa Vincent Front Office Manager, Crowne Plaza on Feb 9, 2024
Mary Ann,Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Your kind words serve as a great testament to the hard work and dedication we invest in each job.Your recommendation means the world to us and we look forward to the opportunity to serve you, or any friends and family you might refer, in the future.Warm regards!
For starters it needs to be remodeled. It was very noisy kept hearing cars drive by and the vanity light didn't work
Stephanie
Stayed 1 night in Feb 2024
Response from Melissa Vincent, Front Office Manager on Feb 5, 2024
We have taken your feedback on board, and are striving make improvements accordingly. To further show our deepest apologies and gratitude, if you’d like, you may contact me personally to discuss this further. Thank you again for your feedback.Kind regards, the team at Crowne Plaza Albuquerque
Response from Melissa, Front Office Manager on Jan 20, 2024
Juan,We greatly appreciate your five-star rating. It’s fantastic to know that you had a wonderful experience with us. If there’s anything we can do to make your next visit even better, please don’t hesitate to let us know.We can’t wait to welcome you back!
4/10 Poor
Clarissa
Jan 17, 2024
Disliked: Staff & service
Clarissa
Response from Melissa Vincent, Front Office Manager on Jan 20, 2024
Clarissa,Thank you for the time to leave this rating. What could have been better? Have a wonderful day!
10/10 Excellent
Darla
Jan 12, 2024
Darla
Stayed 1 night in Jan 2024
Response from Front Office Supervisor on Feb 1, 2024
Response from Melissa Vincent, Front Office Manager on Jan 7, 2024
We greatly appreciate your review. It’s fantastic to know that you had a wonderful experience with us. If there’s anything we can do to make your next visit even better, please don’t hesitate to let us know.We can’t wait to welcome you back!
6/10 Okay
Myint
Traveled with family
Jan 1, 2024
Liked: Cleanliness
Overall this facility is ok to stay.
Myint
Stayed 1 night in Dec 2023
Response from Melissa Vincent, Front Office Manager on Jan 7, 2024
Thanks so much for sharing your experience with us and taking the time to leave us feedback. This helps us better our service model. What could we have done better? We hope to see you again soon.
I was very pleased with the cleanliness of the hotel and the rooms. It was so beautiful and relaxing. I have a bad back and never in my life that I wake up with no back pain except for when I slept on the beds there it was so comfortable and the pillows were so comfortable. It was so relaxing. I loved everything about it. the staff was respectful made me feel welcomed! That’s my go to place from now on
Alia
Stayed 1 night in Dec 2023
Response from Front Office Supervisor on Dec 22, 2023
We're very glad you had a great experience in our rooms and with our staff! We hope to see you again in the future.
10/10 Excellent
azulin
Dec 18, 2023
azulin
Stayed 1 night in Dec 2023
Response from Front Office Supervisor on Dec 22, 2023
Thank you very much for your review!
8/10 Good
Cheston
Dec 17, 2023
Cheston
Stayed 1 night in Dec 2023
Response from Front Office Supervisor on Dec 22, 2023
Thank you very much for your review!
10/10 Excellent
Yoselyn
Dec 17, 2023
Yoselyn
Stayed 1 night in Dec 2023
Response from Front Office Supervisor on Dec 22, 2023
Clean, helpful staff. The breakfast option was great. Very good breakfast for two for only $10. Don’t know if it was a special, but we were very happy with food.
Anna
Stayed 1 night in Dec 2023
Response from Front Office Supervisor on Dec 22, 2023
We're very glad you enjoyed everything that the breakfast was wonderful!
6/10 Okay
Allan
Traveled with family
Dec 14, 2023
Allan
Stayed 1 night in Dec 2023
Response from Front Office Supervisor on Dec 22, 2023
We're sorry that your stay wasn't 5/5 but we hope your next visit will be.
Michael, Thank you for taking the time to leave us a five-star rating! We’re thrilled that you had a positive experience with us. If you ever have any questions or need further assistance, feel free to reach out. We look forward to serving you again in the future!Sincerely,Melissa Vincent, FOM
Response from Melissa Front Office Manager, Crowne Plaza ABQ on Feb 9, 2024
James,Thanks so much for sharing your experience with us and taking the time to leave us feedback. This helps us better our service model. We hope to see you again soon.
The property is in good shape and we found the staff helpful. Our room was good sized. Some may fine the decor a bit dated, but it was in good shape and comfortable. Only two issues we had were 1) there is quite a bit of street/highway noise. Large trucks seem to downshift brake often and there is a lot of noisy muffler boy racer type cars in the area that can be easily heard inside the room; and 2) it took a very long time to get hot water. Really bothered me to waste so much water waiting for it to warm up. But it did get hot after a while.
Leonard
Stayed 3 nights in Dec 2023
Response from Melissa FOM on Dec 10, 2023
Hi Leonard!Thank you for leaving a review. We’re so glad you were able to visit us at Crowne Plaza. Our team is always working to offer the best service to our guests. I apologize for the noisy traffic, if that happens the next time you visit, let us know and we will take care of the noise issues, by moving your room. We hope you’ll have a chance to come back soon.
Thank you for leaving a review. We’re so glad you were able to visit us at Crowne Plaza, and that you enjoyed your stay. Our team is always working to offer the best service to our guests. I apologize for the miscommunication; we do have microwaves and refrigerators. We can get them to you, upon request, as long as we have availability. We hope you’ll have a chance to come back soon.
10/10 Excellent
Alex
Nov 28, 2023
Alex
Stayed 1 night in Nov 2023
Response from Front Office Supervisor on Dec 22, 2023
The hotel was very nice but it had no hot water. They said that they were fixing the hot water heater but I tried it again in the morning and it still wasn’t working properly.
Kermit
Stayed 1 night in Nov 2023
Response from Front Office Supervisor on Nov 23, 2023
We're very sorry you had this experience with our hot water. We hope that your next stay with us will fair much better.