Desk, iron/ironing board, free WiFi, bed sheets

Reviews of Days Inn by Wyndham Albuquerque Downtown

2 out of 5
Days Inn by Wyndham Albuquerque Downtown
615 Central Ave Ne, Albuquerque, NM

Reviews

5.8
Rating 10 - Excellent. 110 out of 690 reviews" "
Rating 8 - Good. 142 out of 690 reviews" "
Rating 6 - Okay. 157 out of 690 reviews" "
Rating 4 - Poor. 112 out of 690 reviews" "
Rating 2 - Terrible. 169 out of 690 reviews" "

6.4/10

Cleanliness

6.4/10

Staff & service

5.0/10

Amenities

5.8/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

2/10 Terrible

Kangi

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Rahul on Mar 20, 2024
We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Guest satisfaction is our top priority, and we take your comments seriously. We will address the issues you mentioned with our team to ensure that we improve and provide a better experience for all our guests in the future. If you would like to discuss your concerns further, please don't hesitate to contact us directly. We hope to have the opportunity to welcome you back and exceed your expectations on your next visit.

10/10 Excellent

Antoinette

Traveled with pets
Liked: Amenities
Everything was perfect security everything over here really perfect clean room staff is friendly general managers really really friendly and the manager thank you for
Stayed 1 night in Feb 2024
Response from Rahul on Mar 4, 2024
Thank you for choosing to stay with us and for taking the time to share your positive experience! We're thrilled to hear that you found our hotel to be a great spot for a spontaneous overnight stay and that our friendly staff made you feel welcomed and safe. It's wonderful to know that you and your fiance enjoyed your time with us enough to extend your stay.We appreciate your kind words and look forward to welcoming you back for another enjoyable stay. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. Thank you for your support!

10/10 Excellent

Scott

Stayed 3 nights in Feb 2024
Response from Raul on Mar 20, 2024
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you found our rooms clean and comfortable, and that our staff provided excellent service during your stay. Guest satisfaction is our top priority, and we're delighted that we were able to meet your expectations. Your kind words mean a lot to us, and we truly appreciate your recommendation. We look forward to welcoming you back for another enjoyable stay in the future. If there's anything else we can do to make your next visit even more memorable, please don't hesitate to let us know. Safe travels!

6/10 Okay

Antonio, Albuquerque

Wonderful experience
Stayed 1 night in Feb 2024
Response from Rahul on Mar 4, 2024
\We appreciate your kind words and look forward to welcoming you back for another enjoyable stay. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. Thank you for your support!

4/10 Poor

Yutthana, Riverside

Stayed 1 night in Dec 2023
Response from Raul on Feb 12, 2024
Thank you for taking the time to share your feedback with us. We value all comments, as they help us identify areas for improvement and ensure a better experience for our guests.We're disappointed to learn that your stay did not meet your expectations and that you rated us a 2 out of 5. Your satisfaction is important to us, and we apologize for any shortcomings you experienced during your time with us.We would greatly appreciate the opportunity to discuss your concerns further and address any specific issues you encountered. Please feel free to reach out to our management team directly so that we can better understand your feedback and work towards resolving any issues.Once again, we apologize for falling short of your expectations and hope to have the chance to welcome you back in the future for a more positive experience.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed bugs
Stayed 1 night in Dec 2023
Response from Raul on Feb 12, 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for the discomfort you experienced during your recent stay due to bed bugs. Ensuring the comfort and well-being of our guests is of utmost importance to us, and we take reports of this nature very seriously.As soon as we were made aware of the issue, our dedicated team immediately sprang into action to address it. We conducted a thorough inspection of the affected room and surrounding areas, and implemented rigorous pest control measures in accordance with industry standards. Additionally, we have taken proactive steps to prevent any recurrence, including regular inspections and treatments by certified professionals.Please rest assured that the cleanliness and hygiene of our accommodations are top priorities, and we remain committed to providing a safe and enjoyable environment for all our guests. Your feedback serves as a valuable reminder of the importance of vigilance in maintaining these standards, and we appreciate your understanding and patience as we work to resolve this matter.Should you choose to give us another opportunity to host you in the future, we are confident that you will have a much-improved experience. Please don't hesitate to reach out to us directly if there is anything further we can assist you with.

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Rahul on Dec 19, 2023
Thank you for taking the time to review our hotel! We hope to see you again soon.

4/10 Poor

Seve

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt very unsafe
Stayed 1 night in Nov 2023
Response from Rahul on Dec 19, 2023
Our staff works hard to keep the property maintained and safe for our guests. We are located in an urban area and this sometimes makes it difficult to keep certain people off the property. We are sorry for any inconvenience this may have caused.

6/10 Okay

Nancy

Business traveler, Traveled with family
Room was clean. Staff seemed disorganized. Breakfast was not available when we needed to leave.
Stayed 1 night in Dec 2023
Response from Rahul on Dec 19, 2023
We apologize for any inconvenience our staff may have caused. Rest assured, we are looking into the matter to make sure this doesn't happen again.

2/10 Terrible

Keri

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I got to the property and they had cancelled my reservation. did not give me a reason why and would not give me any kind of receipt. Mind you, this was on Oct. 1, first day of Balloon Festival. I booked this back in Nov. 2021. I'm sure they cancelled to get someone for a bigger price. They suck!!!:(
Stayed 6 nights in Oct 2022

2/10 Terrible

Pamela, Sacramento

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked a package (air, hotel and rental car) through Expedia. I had confirmation numbers for each item. When I got to the hotel, the very rude desk person asked for my last name and said she didn't have a booking for me. She wouldn't even take my confirmation number. Just kept responding "thats between you and Expedia." Luckily Expedia made everything right and we were booked into another hotel.
Stayed 4 nights in Oct 2022

2/10 Terrible

Kristen

Stayed 1 night in Oct 2022

2/10 Terrible

Kirk

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couch in room was shredded. No breakfast. Front desk usually closed. Exterior was filthy. Air conditioning could not cool the room
Stayed 8 nights in Jul 2022

10/10 Excellent

Merle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Property conditions & facilities, room comfort
Scary night
The area feels very sketchy with intense characters hanging around. Some asleep on the floor by the office There was no breakfast as advertised The staff were sweet but at 11pm I heard someone trying to get into my room which was really scary . I phoned the front desk and she said she’d send her boyfriend to check ….heard loud shouting in the night. In trough being their alone with my 7 year old daughter I freaked out a little and decided to move furniture to barricade the door to feel safe!
Stayed 1 night in Jul 2022

6/10 Okay

steven

Business traveler
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2022

4/10 Poor

Verified traveler

Traveled with family
Disliked: Staff & service, property conditions & facilities
Attendant had door locked. Homeless person sitting at door. Attendant said this homeless person often there. Beds were not made after one night. The mattress must have been old since it sunk in. Also, breakfast was listed on the website but no breakfast was allowed. Also, breakfast is still listed on the sign outside but no breakfast. Most people would not return as is right now.
Stayed 2 nights in Jul 2022

4/10 Poor

Apryll Eunice, Ganado

Traveled with group, Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
shower faucet broken, toilet doesn't flush unless manually put water. Floor with wet surfaces when I checked in. Didnt bother to switch rooms because i'm so tired. Area around property is okay.
Stayed 1 night in Jun 2022

2/10 Terrible

Ricardo

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Sucio, la picina fuera de servicio, cuarto sucio, mal aspecto exterior, rentamos habitación por dos dias, nomas aguantamos un dia.
Stayed 2 nights in Jun 2022

2/10 Terrible

greg a

Disliked: Cleanliness, property conditions & facilities, room comfort
Stay away
Not so good neighborhood Hotel was really dirty pulling into parking lot thought oh crap i can't cancel or ill still be charged,pool had not been cleaned in a long time,i expected frogs or lizards to be in the pool as it was filthy
Stayed 1 night in Jun 2022

2/10 Terrible

Angela

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aweful.
On first floor. Door didn't lock bathroom window had no lock. Had to cram tray in window to keep it secure. Huge bugs in bathtub. Crumbs in the bed. Cancelled out 2nd night. STILL WAITING for refund on second night & STILL WAITING on our Security Deposit Refund. No where to Park either parking lot way to small didnt even get to check out the pool. Poor Architecture of building & lot. girl who checked us in was nice but thats it.
Stayed 2 nights in Jun 2022

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here
Room was dirty out side filthy pool rancid
Stayed 1 night in Jun 2022

2/10 Terrible

oliver

Disliked: Property conditions & facilities
Days Inn Central Avenue
Days Inn has issues with vagrancy and reduces cost by having a front desk that is regularly inaccessible as it was unmanned even in the morning
Stayed 1 night in Jun 2022

2/10 Terrible

Teresa

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The property was nothing like the picture online. It was in an awful part of town, the grounds were being renovated, the pool was green, furniture in the parking lot, front doors were difficult to unlock, the rooms were horribly small and out dated, the bathroom sink had a leak. It was the worst hotel ive ever stayed at. To top it off it was $110 a night and should've been $49 a night. I definitely want a refund!!!
Stayed 1 night in Jun 2022

2/10 Terrible

Briseida

Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Super dirty there was a roach on the bed, the pool was green, no breakfast offered, no parking, insecure , there was homeless outside the building, we ended up leaving, we didn’t stay overnight as planned
Stayed 1 night in Jun 2022

2/10 Terrible

Daphne

Stayed 1 night in Jun 2022

2/10 Terrible

David

Disliked: Staff & service, amenities, property conditions & facilities
Dirty, noisy, people talking outside at night until morning.
Stayed 1 night in Jun 2022

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

8/10 Good

Yvonne

Liked: Staff & service, property conditions & facilities, room comfort
Nice Rooms
It was good, the sheets could have been cleaner
Stayed 1 night in Jun 2022

4/10 Poor

Ulrika

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Avoid! Bad area. I’m still waiting for my deposit that they took by the check in! 16 days ago!
Stayed 1 night in May 2022

2/10 Terrible

Chance

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DISGUSTING
This is by far the most disgusting run down hotel I’ve ever stayed at. The staff was unprepared and unprofessional!! WITH reservations it took 30+ minutes to get checked in. We reserved 2 handicap accessible rooms and neither were handicap accessible. The front desk clerk had so little training she made at least 10 phone calls to a coworker “hey girl sorry can you help me”. We slept on top of the bed and comforter and didn’t use blankets bc our sheets were dirty/stained, the bathroom floor had visible shoe prints... I’m so mad I’ll be filling a grievance with my credit card company.
Brown stain on bottom sheet
Toilet seat from 1974
That’s grime
Stayed 1 night in May 2022

6/10 Okay

Jose de Jesús

Stayed 1 night in May 2022

2/10 Terrible

Randall

Stayed 1 night in May 2022

6/10 Okay

Derek

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Very conveniently located. Relatively inexpensive. Nice staff. - Zero amenities - First room: toilet unflushed, no bath towels, bed linen dirt-stained. Second room was fine.
Stayed 2 nights in May 2022

2/10 Terrible

Yasser

Stayed 1 night in May 2022

2/10 Terrible

James H

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Apr 2022

8/10 Good

Richard

Business traveler
Liked: Cleanliness, staff & service
The girl in the office was very friendly. Everything was clean and the room was nice for the price. However still no breakfast…😡
Stayed 1 night in Apr 2022

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
the room was not very clean, there was trash under the bed, the linens were dirty, I sat on the corner of the bed and the fitted sheet lifted up and exposed stains upon stains, and hair. The lock was broken so I had to trust that no one would use the key lock or try to break it.
Stayed 1 night in Apr 2022

2/10 Terrible

Steve

Stayed 6 nights in Apr 2022

4/10 Poor

Jeff

Business traveler
Liked: Cleanliness
Disliked: Property conditions & facilities
Parking was terrible. Location was not to great. Lots of riff riaff type neighborhood. Checkin was horrible. Took about 30 plus minutes of waiting before I checked in and checking out was no different.
Stayed 1 night in Mar 2022
Response from GM on Apr 4, 2022
I do apologize for the time is took to get checked in and out we have all new staff on top of being short handed front is now having to close front desk to go clean rooms . we are downtown there nothing we can do about the people that walk by as it is public side walk . But we have had anyone break into any of our guest cars or trucks we are always watching the cameras or walking out to make sure thing are good . we are a small hotel so there only so much parking we have .

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding! The staff, although reserved in manner, were extremely accommodating and helpful. I was stranded in Gallup due to car trouble. They found a spot for me to wait for a room and gave me an early check in. First room toilet was broken and moved me over one room within minutes. I forgot my AirPods and they called within 15 minutes of my leaving the hotel to let me know what I left behind. Extremely grateful for the staff and loved my stay despite personal circumstances
Stayed 1 night in Mar 2022

4/10 Poor

Vanessa

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2022

2/10 Terrible

Josephine S Brown

Traveled with family and small children, Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was absolutely NOTHING I liked about the property, the outside was dirty, people hanging around and parking was very limited. When I arrived at 9:15 PM I was told by the clerk (who was very rude) that my double bed room was already given to someone else (even though I paid with a credit card and confirmed the room online and I called to confirm a bottom floor). She also told me that I would not be charged, but when I checked my credit card there was a charge for the room. I was told that the only available room was a king bed. Since there were 4 in my party and 2 vehicles, one bed was not sufficient and there was no where to park other than the street. We had to drive all night as there were no available rooms in Albuquerque or in the surrounding area so we slept in our car at a rest stop for a couple of hours before continuing to our destination in Texas.
Stayed 1 night in Mar 2022

2/10 Terrible

Britney

Stayed 2 nights in Mar 2022

10/10 Excellent

David, Utica

Stayed 1 night in Mar 2022

4/10 Poor

Felix

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Outside of friendly staff and clean rooms not much else
Stayed 1 night in Mar 2022

4/10 Poor

Felix

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Other than the staff being friendly and clean room’s that’s about the only positive thing
Stayed 2 nights in Mar 2022

4/10 Poor

Stephanie

Disliked: Amenities, property conditions & facilities
When i arrived, there were people shouting at each other in the parking lot. The door to my room was broken and tempermental, but at least the lock worked. There were very disturbing markings on the walls where some repairs were done to patch up what looked like bullet holes. Now i know why the door was broken.
Stayed 1 night in Mar 2022

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Good service. Great for a night stop
Stayed 1 night in Mar 2022

2/10 Terrible

Samuel

Disliked: Staff & service
I was unaware that the property was under construction. While I'm familiar with the neighborhood inasmuch as I know the Imperial, next door attracts ‘late-night' clientele, the Days Inn (catering to hospital visitors who are quiet and not prone to police investigation and midmorning arrest as potential stalkers). Three rooms down from my suite, (for which I was charged unexpectedly more than $63 (U.S.)). Refunded, in part, was the also unadvertised $100 deposit; but, I was, alas, charged more than expected.
Stayed 2 nights in Mar 2022