Ratings based on 1,136 Verified Reviews

4.0 out of 5
84% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from dallas

Disappointing in quality

Posted May 10, 2017
AC didn't work- had to have an AC guy fix it while we were there in the room trying to hang out. Did not even receive any reconciliation from hotel staff. Finally, had to ask AC guy to leave, so we could have some privacy. Elevators didn't work. Pool was under construction. Hammering and drilling in room next to/above us.
Comment from Hotel Management
May 12, 2017 by Manager, Hotel Management
Haley; Thank you for being our valued guest and for taking the time to share a review. We are very sorry if your stay was interrupted by noise and a maintenance issue. We strive to provide outstanding experiences for all of our guests and we hope to have an opportunity to better serve you on a future visit. Sincerely, Cynthia Fresquez - General Manager
2 out of 5
by A verified traveler from Houston TX

Were forced by the downtown location to stay there

Posted Apr 10, 2017
Pros: Staff very helpful/ Shuttle was very good.
Cons: I hope the renovation will fix some problems. The lobby/bar/dining area were vast; it would be better to have more intimate spaces.
Location: Shuttle made Old Town and museums accessible.
Since we did not have a car, we hoped for a fridge and microwave to keep food costs low. The wi fi was very intermittent; had to reboot several times a day. Thin drapes did not keep out bright city lights at night. Bathroom too small. Phone did not work. Since they say they are doing renovation, I hope this corrects some problems.
Comment from Hotel Management
Apr 11, 2017 by General Manager, Hotel Management
Dear Tim, Thank you for taking the time to share your evaluation of our hotel. We appreciate your candor and will share your concerns with our team to improve future service to our guests. We hope you will give us another opportunity to serve you so you can experience our hospitality the way you should have on this visit. Sincerely, Cynthia Fresquez General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from F

Nice hotel

Posted Apr 1, 2017
Nice hotel that is easy to get to in the downtown area.
Comment from Hotel Management
May 4, 2017 by General Manager, Hotel Management
We are delighted you enjoyed your stay at DoubleTree by Hilton Hotel Albuquerque. It’s our pleasure knowing you had a wonderful stay and loved our convenient location. We hope to see you on your next visit soon. Sincerely, Cynthia Fresquez, General Manager, DoubleTree by Hilton Albuquerque
5 out of 5
Recommended
for Everyone
by A verified traveler

Good location. parking is funky and expensive.

Posted Mar 4, 2017
The stay was good. However, I booked with Expedia because that site came up when I searched for rates with the Doubletree in ALBQ. So, I need a receipt, I called the hotel 3 times before the last person told me I had to get the receipt from Expedia. Sorry for being a rube when it comes to travel. Staff could have been more helpful. They send me a balance sheet with a zero amount and no details. Then finally they tlme
Comment from Hotel Management
Mar 6, 2017 by General Manager, Hotel Management
Thank you for choosing DoubleTree by Hilton Hotel Albuquerque for your stay in the area. We appreciate you giving us a wonderful rating and are glad you enjoyed your overall visit. However, we apologize for not responding to your query about the receipt in a timely manner. We never want our guests to be disappointed, so please be assured we will work towards preventing such mistakes going forward. Should your travels bring you this way again, we hope you will give us another opportunity to host you. Sincerely, Cynthia Fresquez, General Manager
4 out of 5
by Kevin

Posted Feb 21, 2017 on Hotels
Comment from Hotel Management
Feb 23, 2017 by General Manager, Hotel Management
Kevin,thank you for choosing DoubleTree by Hilton Hotel Albuquerque. We love knowing how much you enjoyed your stay. Thanks for allowing us to be of service. We hope to have the pleasure of doing so again. Sincerely, Cynthia Fresquez General Manager DoubleTree by Hilton Albuquerque
4 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Reasonably priced centrally located hotel

Posted Feb 21, 2017
Convenient for the convention center and the deal I got made it much cheaper than the nearby Hyatt. The Doubletree has a free area shuttle that is super convenient. Would definitely stay again if going back to Albuquerque.
Comment from Hotel Management
Feb 23, 2017 by General Manager, Hotel Management
Peter, we are delighted you enjoyed your stay at DoubleTree by Hilton Hotel Albuquerque and found us to be a good value. Thank you for mentioning our great location in downtown, and we are glad you enjoyed our complimentary shuttle. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Cynthia Fresquez, General Manager, DoubleTree by Hilton Albuquerque
4 out of 5
by Abraham

Posted Feb 15, 2017 on Hotels
Comment from Hotel Management
Feb 17, 2017 by General Manager, Hotel Management
Abraham, we are delighted you enjoyed your stay at DoubleTree by Hilton Hotel Albuquerque. Our goal is to ensure an excellent experience for every guests. Thanks again, we look forward to seeing you soon! Sincerely, Cynthia Fresquez General Manager DoubleTree by Hilton Albuquerque
3 out of 5
Recommended
for Everyone
by A verified traveler from NY

Downtown area hotel

Posted Feb 15, 2017
Pros: Spacious room, beautiful view and quiet area.
Cons: I check in late at night, so when I got in the room it was very dark and it was difficult to find the lamp switches.
Location: Good restaurants and public transportation nearby
The hotel is located downtown, 10 minute drive from/to the airport. Easy access and well served by public transportation. Check in was quick and staff was warm and efficient.
Comment from Hotel Management
Feb 16, 2017 by General Manager, Hotel Management
Carlos, thank you for your detailed review of your stay. It’s good to know you were happy with your well-appointed room and our downtown location which was convenient for you. I am sorry if you had any inconvenience during your visit, and I have shared your feedback with my team. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Cynthia Fresquez, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from New Jersy

Great accommodations while teaveling

Posted Feb 14, 2017
Very clean accommodations very nice rooms, staff very professional and welcoming. Would recommend this hotel while in Albuquerque
Comment from Hotel Management
Feb 15, 2017 by General Manager,, Hotel Management
Angel, thank you for choosing to stay at DoubleTree by Hilton Hotel Albuquerque and for recommending us online. We are glad you liked your room and that our associates left you with a good impression of our hotel. We appreciate your business and look forward to welcoming you back soon! Sincerely, Cynthia Fresquez, General Manager, DoubleTree by Hilton Albuquerque
4 out of 5
by mark

Posted Feb 14, 2017 on Hotels
Comment from Hotel Management
Feb 16, 2017 by General Manager, Hotel Management
Mark, we are delighted you enjoyed your stay at DoubleTree by Hilton Hotel Albuquerque. Our goal is to ensure an excellent experience for every guest. We look forward to seeing you again soon! Sincerely, Cynthia Fresquez General Manager DoubleTree by Hilton Albuquerque