Exterior

Reviews of DoubleTree by Hilton Hotel Albuquerque

4 out of 5
DoubleTree by Hilton Hotel Albuquerque
201 Marquette Avenue NW, Albuquerque, NM

Reviews

7.6

Good

Rating 10 - Excellent. 398 out of 1000 reviews" "
Rating 8 - Good. 216 out of 1000 reviews" "
Rating 6 - Okay. 176 out of 1000 reviews" "
Rating 4 - Poor. 119 out of 1000 reviews" "
Rating 2 - Terrible. 91 out of 1000 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

GABY

Traveled with family
Disliked: Amenities
Very inconvenient parking and lack of accommodation to handicap parking
Stayed 4 nights in Apr 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was fantastic. Area Wass a little sketchy with homeless. The smell of pot was gross.
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 11, 2024
Hello Robert, thank you for your review, we are happy to hear that you had a good stay and we hope to see you again in the near future.

10/10 Excellent

Lar

Liked: Staff & service
Hotel need an update
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 9, 2024
Hello Lar, we appreciate your review and thank you for your feedback. We will continue to make upgrades to our property, and hope that you come back to see us again.

10/10 Excellent

Sean, miami

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with pleasant staff
Stayed 2 nights in Apr 2024
Response from Guest Services on Apr 6, 2024
thank you Sean for your review, we appreciate you staying with us and hope to see you again soon

10/10 Excellent

Patricia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and professional~!!!
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 3, 2024
Thank you for your review Patricia, we appreicate you giving us a 5 and hope to see you again soon!

2/10 Terrible

Beth

Disliked: Amenities
There was hardly any occupancy and they put an infant right next to me who creed all night. Guide did not work on tv or remote. Vanity mirror did not work. Horrible patching of ceiling problems with wrong product.
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 2, 2024
Thank you Beth for your review, I'm sorry about the issues during your stay, we will use this information to improve our operation. We hope to see you again soon.

10/10 Excellent

Jibri

Liked: Cleanliness, staff & service, property conditions & facilities
Very easy fast check in and friendly staff.
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 2, 2024
Thank you for your review Jibri, we appreciate your score of 5 and hope to see you again soon.

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and the staff are really friendly!
Stayed 2 nights in Mar 2024
Response from Guest Services on Apr 2, 2024
Hello Erika, thank you for your review, we hope to see you again soon,

8/10 Good

Byron

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The parking situation was not likeable $17 per day parking, for that reason i would not stay here again.
Response from Guest Services on Apr 2, 2024
Hello Byron, we appreciate your feedback and will use it to improve our operation, We hope you decide to come back and see us again.

10/10 Excellent

Fátima

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Services on Apr 2, 2024
Fatima, thank you for giving us a score of 5, we appreciate you staying with us and hope to see you again soon.

4/10 Poor

Erica

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Guest Services on Apr 2, 2024
Thank you for your review Erica, we appreciate you staying with us.

10/10 Excellent

Natalia, El Paso

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is a complete hassle and in/out inconvenience. Parking is open for anyone willing to pay and therefore fills up even though you prepaid for x# nights as hotel guest.
Stayed 2 nights in Mar 2024
Response from Guest Services on Apr 2, 2024
Hello Natalia, thank you for your review, I am so sorry about parking issues, we appreciate your feedback and will use it to improve our operation.

4/10 Poor

Dolores

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
My two night stay at the Doubletree Albuquerque NM...room 1317...the room phone did not work, the inside latch to the door was missing, the toilet was brown stained up to two inches below the rim, there wasn't any documentation in the room about amenities the hotel offered...my Hilton #1688365624
Stayed 1 night in Mar 2024
Response from Dominic Sena on Mar 26, 2024
Good afternoon, I am very sorry to hear about your negative experience at our property. I will be sure to share your feedback with the housekeeping team to ensure these issues do not occur in the future.

10/10 Excellent

Darlene

Stayed 1 night in Mar 2024
Response from Guest Services on Apr 16, 2024
Hello Darlene, thank you for your review. We're happy that you had a great stay.

10/10 Excellent

Tamika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Dominic Sena on Mar 26, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Beth

Traveled with family
Disliked: Property conditions & facilities
Good visit
Response from Guest Services on Mar 25, 2024
Hello Beth, thank you for your review, I'm glad you had a good visit and hope to see you again soon.

6/10 Okay

Maria

Traveled with group, Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Not enough parking either nights, mold in the restrooms, dining area had no staff. Slow!!
Stayed 2 nights in Mar 2024
Response from Guest Services on Mar 25, 2024
Hello Maria,I'm sorry about the issues during your stay, we appreciate you letting us know and we will work with our team to make the improvements.

10/10 Excellent

Luis

Stayed 2 nights in Mar 2024
Response from Guest Services on Apr 13, 2024
thank you Luis, we really appreciate you giving us a 5 score! We are happy you enjoyed your stay and we hope to see you again soon.

2/10 Terrible

Angella

Stayed 1 night in Mar 2024
Response from Guest Services on Mar 22, 2024
thank you for your review Angella, we hope to see you again soon.

8/10 Good

Bailey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Guest Services on Mar 16, 2024
Bailey, we hope you had a great stay, and hope to see you again in the near future.

8/10 Good

Karla

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The property was well kept. I would stay here again.
Stayed 3 nights in Mar 2024
Response from Guest Services on Mar 14, 2024
Hello Karla, thank you for your review, we hope to see you again in the near future.

4/10 Poor

DAVID

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Homeless digging in trash outside of drive through and check in. Dirty unvacuumed carpets. Loud guests outside of room all night.
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 14, 2024
Hello Mr. David, I'm sorry about the issues during your stay with us. Is there anything I can do?

6/10 Okay

Kent

I stayed three night and my room was never cleaned. I had to go down to the front desk every night for more coffee pods and bath towels for the next morning and to remind them to service my room. Despite reminding, nothing got done.
Stayed 3 nights in Mar 2024
Response from Guest Services on Mar 14, 2024
Hello Mr. Kent, I am sorry about your room not getting serviced. What can we do to make this right?

10/10 Excellent

Sammy

Business traveler
Liked: Amenities
Staff was awesome and I liked the location.
Stayed 2 nights in Mar 2024
Response from Guest Services on Mar 14, 2024
Thank you for your review Sammy, we hope to see you again soon

10/10 Excellent

Kimberly

Traveled with group
Liked: Cleanliness, amenities
Quick check in and friendly workers
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 10, 2024
Kimberly, thank you for you great review, we are happy you had a great stay and hope to see you again in the future.

10/10 Excellent

E. Matt

Traveled with group, Business traveler
Liked: Amenities
Awesome and understanding staff! Great, clean and comfortable
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 10, 2024
Matt, thank you for your review, we are happy to hear that you enjoyed you stay, we hope to see you again soon.

10/10 Excellent

Stacye

Stayed 1 night in Mar 2024
Response from Guest Services on Mar 25, 2024
Thank you Stacye for your review and giving us 5, we appreciate you and hope to see you again soon!

4/10 Poor

Jana

Stayed 1 night in Feb 2024
Response from Guest Services on Mar 22, 2024
Hello Jana, thank you for your review we hope to see you again soon,,

6/10 Okay

Nikia, Katy

Stayed 1 night in Feb 2024
Response from Guest Services on Feb 20, 2024
Hello NIkia, I see you rated us 3 out of 5, is there anything you would like to share with us about your stay.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The checkin was easy, friendly service, clean room, and the food at the bar was good.
Stayed 2 nights in Feb 2024
Response from Guest Services on Feb 13, 2024
Hello Lisa, thank you for your review, we are happy to hear that you had a good stay and hope to see you again in the near future.

4/10 Poor

Michelle

Disliked: Cleanliness, staff & service, property conditions & facilities
Room was very dated. Called in the morning and Requested house keeping as it is by request. At 3pm no housekeeping arrived. I called again at 4pm requesting housekeeping was again told someone would come. I returned to my room at 10pm to see no housekeeping had come. After a long day this was extremely frustrating. Poor breakfast selection as well. Very disappointing. The only benefit was close proximity to the convention center.
Stayed 2 nights in Feb 2024
Response from Guest Services on Feb 7, 2024
Hi Michelle, I'm sorry about the issues on your recent stay, Can I ask what day this was so I can follow up with the team. What can I do to compensate you for this issue. Are you a Hilton Honors member? I can add some points to your Hilton Honors account. I would just need your account number and stay dates.

6/10 Okay

monica

Stayed 1 night in Jan 2024
Response from Dominic on Feb 7, 2024
Hello Monica, thank you for your feedback, we appreciate you being our guest and your suggestions, we hope to see you again in the future.

6/10 Okay

Mo

Business traveler
Disliked: Cleanliness, property conditions & facilities
Would have liked the room and bathroom to be cleaner
Stayed 2 nights in Jan 2024
Response from Guest Services on Feb 7, 2024
Thank you for your review, I do apologize for the bathroom not being cleaned. We appreciate your feedback and hope to see you again soon.

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
All ok
Stayed 3 nights in Jan 2024
Response from guest Services on Feb 7, 2024
Thank you for your review, I am happy to hear that everything was okay and we hope to see you again soon.

8/10 Good

Timothy

Business traveler
Liked: Cleanliness, staff & service, room comfort
Bathroom needed upgrade
Hardly any water pressure from shower and light bulb needed to be replaced in the shower. Additionally the shower floor was stained and dirty needs to be replaced.
Stayed 1 night in Jan 2024
Response from Guest Services on Feb 7, 2024
Thank you for your review and feedback, I do apologize for the water pressure and shower floor. We will share this with our team to help us make improvements. We hope to see you again.

8/10 Good

Donna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Dominic Sena on Feb 7, 2024
Hello Donna, thank you for your feedback, we appreciate you being our guest and your suggestions, we hope to see you again in the future.

4/10 Poor

Candy

Stayed 1 night in Jan 2024
Response from Dominic Sena on Feb 7, 2024
Hello Candy, thank you for your feedback, we appreciate you being our guest and your suggestions, we hope to see you again in the future.

10/10 Excellent

Ewan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfect!
Stayed 2 nights in Dec 2023
Response from Guest Services on Feb 7, 2024
Thank you for your review, we appreciate you stayig with us and hope to see you again soon.

8/10 Good

Alana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Dominic Sena on Feb 7, 2024
Hello Alana, thank you for your feedback, we appreciate you being our guest and your suggestions, we hope to see you again in the future.

2/10 Terrible

Marc

Disliked: Cleanliness, staff & service, property conditions & facilities
No room service, dirty/broken down facilities.
Stayed 1 night in Dec 2023
Response from Guest Services on Feb 7, 2024
I am sorry about the issues during your recent stay, we appreciate your feedback and we hope to see you again.

10/10 Excellent

Donna

Stayed 1 night in Dec 2023
Response from Guest Services on Dec 28, 2023
Thank you Donna, would like to hear more about your stay.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
The staff seemed bored. Not helpful. The room was nice but the bathroom was old. Wouldn’t shower there.
Stayed 1 night in Dec 2023
Response from Guest Services on Feb 7, 2024
I am very sorry about the issues during your recent stay. We appreciate your feedback and hope to see you again.

10/10 Excellent

dante

Kiera was amazing, every hotel should employ someone like her.
Stayed 1 night in Dec 2023
Response from Elena Chavez Director of Rooms on Dec 21, 2023
Thank you for recognizing one of our staff members, I have sent an email to her manager and team members. I am so glad Kiera made your stay amazing.

6/10 Okay

susan

Stayed 1 night in Dec 2023
Response from Elena Chavez Director of Rooms on Dec 19, 2023
Thank you for your 6 out of 10. I would like to earn a better rating. Please let me know how we can improve.

10/10 Excellent

Sharrise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this double tree location
Hotel staff was friendly, the room was clean and quiet
Stayed 1 night in Dec 2023
Response from Elena Chavez Director of Rooms on Dec 19, 2023
Thank you so much for your amazing 10 out of 10. I will be so excited to share this with staff.

10/10 Excellent

tracey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Elena Chavez Director of Rooms on Dec 19, 2023
Thank you, we are so happy that your stay was amazing.

4/10 Poor

Justin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
When I checked in we went to our room and the room wasn’t cleaned no new sheets on the bed. No bath towels no nothing. I went down and told them they changed to a new room. The only problem is the room wasn’t the same as the last room that I booked.
Stayed 1 night in Dec 2023
Response from Elena Chavez Director of Rooms on Dec 12, 2023
Thank you for choosing Doubletree and for sharing your Feedback with us. We are very sorry for the problems you encountered during your stay. We have addressed the issue with our housekeeping staff. We hope that you give us another opportunity tin the future to help you experience a better stay.

10/10 Excellent

Claudia

Stayed 2 nights in Dec 2023
Response from Elena Chavez Director of Rooms on Dec 12, 2023
Thank you for posting about your experience at Doubletree. We're happy to hear that our top notch service made your stay more comfortable.

6/10 Okay

Masresha

Business traveler
Liked: Cleanliness, property conditions & facilities
Bathroom light not working anather light by Bathroom side not working & even not going through by sinks
Stayed 1 night in Dec 2023
Response from Elena Chavez Director of Rooms on Dec 12, 2023
We're sorry you encountered an unacceptable level of service at Doubletree..

10/10 Excellent

Nancy

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the view out our window. The bed was very comfortable and the room was quiet.
Stayed 1 night in Nov 2023
Response from Elena Chavez Director of Rooms on Dec 12, 2023
Thank you for choosing Doubletree and thank you for giving us amazing review.