Ratings based on 1,131 Verified Reviews

4.0 out of 5
84% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Houston TX

Were forced by the downtown location to stay there

Posted Apr 10, 2017
Pros: Staff very helpful/ Shuttle was very good.
Cons: I hope the renovation will fix some problems. The lobby/bar/dining area were vast; it would be better to have more intimate spaces.
Location: Shuttle made Old Town and museums accessible.
Since we did not have a car, we hoped for a fridge and microwave to keep food costs low. The wi fi was very intermittent; had to reboot several times a day. Thin drapes did not keep out bright city lights at night. Bathroom too small. Phone did not work. Since they say they are doing renovation, I hope this corrects some problems.
Comment from Hotel Management
Apr 11, 2017 by General Manager, Hotel Management
Dear Tim, Thank you for taking the time to share your evaluation of our hotel. We appreciate your candor and will share your concerns with our team to improve future service to our guests. We hope you will give us another opportunity to serve you so you can experience our hospitality the way you should have on this visit. Sincerely, Cynthia Fresquez General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from F

Nice hotel

Posted Apr 1, 2017
Nice hotel that is easy to get to in the downtown area.
Comment from Hotel Management
Apr 3, 2017 by General Manager, Hotel Management
We are delighted you enjoyed your stay at DoubleTree by Hilton Hotel Albuquerque. It’s our pleasure knowing you had a wonderful stay and loved our convenient location. We hope to see you on your next visit soon. Sincerely, Cynthia Fresquez, General Manager, DoubleTree by Hilton Albuquerque
5 out of 5
Recommended
for Everyone
by A verified traveler

Good location. parking is funky and expensive.

Posted Mar 4, 2017
The stay was good. However, I booked with Expedia because that site came up when I searched for rates with the Doubletree in ALBQ. So, I need a receipt, I called the hotel 3 times before the last person told me I had to get the receipt from Expedia. Sorry for being a rube when it comes to travel. Staff could have been more helpful. They send me a balance sheet with a zero amount and no details. Then finally they tlme
Comment from Hotel Management
Mar 6, 2017 by General Manager, Hotel Management
Thank you for choosing DoubleTree by Hilton Hotel Albuquerque for your stay in the area. We appreciate you giving us a wonderful rating and are glad you enjoyed your overall visit. However, we apologize for not responding to your query about the receipt in a timely manner. We never want our guests to be disappointed, so please be assured we will work towards preventing such mistakes going forward. Should your travels bring you this way again, we hope you will give us another opportunity to host you. Sincerely, Cynthia Fresquez, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Reasonably priced centrally located hotel

Posted Feb 21, 2017
Convenient for the convention center and the deal I got made it much cheaper than the nearby Hyatt. The Doubletree has a free area shuttle that is super convenient. Would definitely stay again if going back to Albuquerque.
Comment from Hotel Management
Feb 23, 2017 by General Manager, Hotel Management
Peter, we are delighted you enjoyed your stay at DoubleTree by Hilton Hotel Albuquerque and found us to be a good value. Thank you for mentioning our great location in downtown, and we are glad you enjoyed our complimentary shuttle. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Cynthia Fresquez, General Manager, DoubleTree by Hilton Albuquerque
3 out of 5
Recommended
for Everyone
by A verified traveler from NY

Downtown area hotel

Posted Feb 15, 2017
Pros: Spacious room, beautiful view and quiet area.
Cons: I check in late at night, so when I got in the room it was very dark and it was difficult to find the lamp switches.
Location: Good restaurants and public transportation nearby
The hotel is located downtown, 10 minute drive from/to the airport. Easy access and well served by public transportation. Check in was quick and staff was warm and efficient.
Comment from Hotel Management
Feb 16, 2017 by General Manager, Hotel Management
Carlos, thank you for your detailed review of your stay. It’s good to know you were happy with your well-appointed room and our downtown location which was convenient for you. I am sorry if you had any inconvenience during your visit, and I have shared your feedback with my team. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Cynthia Fresquez, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from New Jersy

Great accommodations while teaveling

Posted Feb 14, 2017
Very clean accommodations very nice rooms, staff very professional and welcoming. Would recommend this hotel while in Albuquerque
Comment from Hotel Management
Feb 15, 2017 by General Manager,, Hotel Management
Angel, thank you for choosing to stay at DoubleTree by Hilton Hotel Albuquerque and for recommending us online. We are glad you liked your room and that our associates left you with a good impression of our hotel. We appreciate your business and look forward to welcoming you back soon! Sincerely, Cynthia Fresquez, General Manager, DoubleTree by Hilton Albuquerque
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 11, 2017
Nice clean and comfortable few blocks from good fun entertainment
Comment from Hotel Management
Feb 12, 2017 by General Manager, Hotel Management
Thank you for choosing DoubleTree by Hilton Hotel Albuquerque and for your excellent review. It’s great to know you were impressed with our well-maintained property and our convenient location. We hope to welcome you back very soon for another outstanding stay! Sincerely, Cynthia Fresquez, General Manager, DoubleTree by Hilton Albuquerque
5 out of 5
Recommended
for Everyone
by A verified traveler from new mexico

Amazingly great

Posted Feb 9, 2017
Just in all was great very helpful and happy to be there type of attitude. They were amazingly great
Comment from Hotel Management
Feb 10, 2017 by General Manager, Hotel Management
Thank you for being our guest at DoubleTree by Hilton Hotel Albuquerque and for taking the time to review your positive experience with our staff. We take great pride in training our associates to handle your every need, and reading compliments like yours are the greatest reward we can receive. We hope to welcome you back very soon for another outstanding stay! Sincerely, Cynthia Fresquez, General Manager, DoubleTree by Hilton Albuquerque
3 out of 5
Recommended
for Everyone
by A verified traveler

Excellent location

Posted Jan 26, 2017 on Orbitz
The hotel staff were very helpful and professional. Food from room service was hot and well prepared. The room was spacious, but there were problems. It was not clean. The table with the coffee setup had sugar all over it and a used coffee bag still in the machine. The bathtub faucet had pubic hair stuck in it. The heater was extremely loud and didn't keep the room warm. There was a constant high-pitched whine from the window area. And the desk lamp didn't have a lightbulb in it. There were signs posted that the hotel would be remodeled so maybe some of this will be fixed.
Comment from Hotel Management
Jan 28, 2017 by General Manager, Hotel Management
Thank you for choosing our hotel for your stay. I am glad to know our friendly staff took good care of you and our downtown location was perfect for your needs. However, I am sorry for the service issues you encountered during your stay, I have shared your feedback with my concerned team members and ensure this will not repeat again in future. Thanks again, we hope that you will consider a return visit so we can provide you with an outstanding service you deserve. Sincerely, Cynthia Fresquez General Manager
5 out of 5
by Robert

Nice downtown location

Posted Jan 20, 2017 on Hotels
Great staff, good downtown location and especially convenient for the convention center.
Comment from Hotel Management
Jan 26, 2017 by General Manager, Hotel Management
Robert, we appreciate your wonderful review and delighted you had a great stay at DoubleTree by Hilton Hotel Albuquerque. Your satisfaction is very important to us as we constantly strive to make your experience a great one. Thanks for appreciating our downtown location, many of our guests especially enjoy the convenience of being connected to the Albuquerque Convention Center. Thanks for being our guest, we look forward to welcoming you back. Sincerely, Cynthia Fresquez, General Manager, DoubleTree by Hilton Albuquerque