Ratings based on 222 Verified Reviews

4.3 out of 5
89% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel, very friendly stagf

Posted Oct 30, 2016
Pros: Clean and quite room, nice brakfast.........................
Cons: None.........none.........none..................none.............
Location: Convenient location, close to UNM hospital
Comment from Hotel Management
Nov 4, 2016 by GM, Hotel Management
Thanks for the wonderful comments. Obed M.
5 out of 5
Recommended
for Everyone
by A verified traveler from Omaha, NE

Comfortable

Posted Oct 26, 2016
Location: Very convenient to all areas of the city, just off one of the main through streets.
Comfortable bed, Some wear and tear showing in decor, but not a big deal.. Great breakfast and happy hour included. I had probably one of the crappiest views because I got such a deal on the room, so if you don't want to look out at a roof full of equipment, be willing to pay more.
Comment from Hotel Management
Oct 27, 2016 by GM, Hotel Management
Thanks for the kind words of the hotel. I will make sure to share them with the hotel staff.
2 out of 5
by A verified traveler

Close to hospital

Posted Oct 4, 2016
Pros: Just blocks from childrens hospital
Cons: Desk could of been more helpful
Location: Location fine
No ironing board in room. The people nest door very noisy very late at night. Called front desk and they came to my room and asked what was the problem, so security asked them to be a little quieter which they did for a few minutes before starting again, this was two in the morninv. We were scheduled to be at the hospital at 730 for granddaughters surgery, which we missed, by the time we finally went to sleep, we missed alarm.Talked to front desk all they could tell me was sorry.
Comment from Hotel Management
Oct 6, 2016 by Obed M. , Hotel Management
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we’re very sorry you were unhappy with our guest rooms. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Nice and comfortable - and great happy hour!

Posted Sep 21, 2016
The front desk is tucked away on the side and that's fine by me; makes it more inviting. The room was nice, minus the strands of hair in the bottom of the trash can and a small but I found near the tub. But seriously, nothing to get worked up over. The room itself is nice, everything works. My husband tried out the pool and said it was decent, clean. Later we went to happy hour. Appetizers were ok but not amazing. At least they had fresh fruit and veggies. Also, drinks and no maximum. :) Later we hit the bar (were in town for a concert) and service was quick and efficient. Being that it was a Wednesday night, we didn't party like it's 1999 but a few libations were well made. Beds are comfortable, room is quiet, and view is nice. Overall, we'd stay here again.
Comment from Hotel Management
Sep 21, 2016 by Obed Morales, Hotel Management
We appreciate this great comments about the hotel. We hope to be your next destination when you come to a concert locally.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel

Posted Sep 20, 2016
Pros: The breakfast, clean room, friendly staff.
Cons: They couldn't fix the safe in the room, though they tried. Also the wifi was awful.
Stayed with my son and daughter in a two room suite. My son slept on the couch,. The room was clean, the staff friendly. Good value for the money, especially when you throw in the free breakfast - including freshly made omelets - and the free happy hour.
Comment from Hotel Management
Sep 21, 2016 by Obed M., Hotel Management
We apologize about the safe issues in your room. We will look into that right away.
4 out of 5
Recommended
for Everyone
by A verified traveler from Albuquerque

Great hotel, but not so great breakfast

Posted Sep 4, 2016
The hotel itself was great in terms of location, very clean, polite staff and comfort. We would have 2 complaints though. 1. There was a large group of children staying there, that felt it would be fun to run the halls. The hotel staff did nothing to stop them and the noise they were making. 2. Due to the amount of guests staying there, they were very unprepared for the breakfast crowd. We had to wait to get a plate, the buffet was empty so we had to wait for food. In order to get pancakes and bacon, which were quickly made, we had to stand in the omelette line which was extremely long. Once every got our food and sat down to eat it was so noisy it was hard to carry on a conversation.
Comment from Hotel Management
Sep 5, 2016 by Obed M. , Hotel Management
We apologize about the group of kids running the halls. We did our best to control the running around. We hope you can come back again soon.
2 out of 5
by A verified traveler

Sucked

Posted Sep 3, 2016
Staff rude...room nasty...beds terrible!!
Comment from Hotel Management
Sep 5, 2016 by Obed M., Hotel Management
I apologize about the room and the rude staff. Do you recall who you spoke to?
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel well situated

Posted Sep 1, 2016
Pros: great location, large rooms
Cons: Quality and selection of food at breakfast could be improved.
Spent time in Albuquerque for Business and the hotel was in a perfect spot.
Comment from Hotel Management
Sep 1, 2016 by GM, Hotel Management
Thanks for the 5 Star Review. What items do you feel that we were missing? We like to hear feedback from our guests. Thanks, Obed M
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Staff.

Posted Aug 9, 2016
Great and helpful staff. Very accommodating. Easy access to hotel from freeway. Close to everything in Albuquerque.
Comment from Hotel Management
Aug 9, 2016 by Obed GM, Hotel Management
Thanks for the 5 Star Review. I will share the comments about my staff to the hotel. We are in a great location that is 15 minutes to everything in ABQ.
3 out of 5
by A verified traveler

Close to downtown

Posted Jul 31, 2016
We had bad experience at embassy suites hotel. Even though is an excellent hotel, good rooms, nice and clean suites, but we experienced a plumbing problem. Each time the upper level rooms ran water through their sink, a black water came out on our sink and overflowed to the floor. We told the manager and he sent a maintenance person. The maintenance person fixed momentarely but later the problem continued. We left earlier than check out time. We didn't receive any apologize and we paid the full amount for the room.
Comment from Hotel Management
Aug 3, 2016 by Obed M. , Hotel Management
I do apologize about the issue that you had with the sink. I will get with my Chief Engineer to get to the bottom of this.