Ratings based on 817 Verified Reviews

4.4 out of 5
89% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

A safe hotel to stay

Posted Jan 31, 2017
Pros: I have always loved this hotel. It was just a really bad day
Boy... I was extremely tired and needed a bath. The first room only had a shower, so they were kind enough to me to another room. I went down for dinner but decided to do room service. I returned to me new room to discover the bath drain plug was broken. I waited for maintenance. Super polite. I was so tired that I cried when we moved me to the third room. Yay a bath that filled up. But a toilet that you had to remove the ceramic top to stop the filling. And getting black goop on hands. Bath taken dinner to be ordered. The menu was outdated. I cried. I finally ordered by the recommendation of the person on the phone. An hour later my food arrived cold and the fish was dry. It was super tasty.
Comment from Hotel Management
Feb 3, 2017 by GM, Hotel Management
Sorry for the issues that happened during your stay. I will address these issues with the appropriate staff members.
5 out of 5
Recommended
for Everyone
by A verified traveler from Mancos, Co.

Great Stay

Posted Jan 24, 2017
Pros: All
Cons: Maybe two elevators. My husband is handicapped and there his only one elevator. Because this is a large hotel, some of the the rooms are a long way.
Great stay, wonderful breakfast, friendly staff and safe location.
Comment from Hotel Management
Jan 25, 2017 by GM, Hotel Management
Thanks for the review. Our hotel has 3 elevators currently. Were 2 down during your visit?
5 out of 5
Recommended
for Everyone
by A verified traveler

Really enjoyed our stay

Posted Jan 23, 2017
Pros: Everyone was friendly, the breakfast was amazing!
Cons: No Complaints
Location: NM Natural History Museum, Old Town, Zoo/BioPark and convention center are all a few minutes from the hotel.
Everyone that worked at the hotel was very friendly and helpful. The hotel itself was nice and the room was clean and comfy. The location was perfect for what we had planned during our visit, we were in town for comic con and the hotel was about 5 minutes from the convention center.
Comment from Hotel Management
Jan 25, 2017 by GM, Hotel Management
Thank you for those wonderful comments about the hotel. Our location is great for many activities. We hope to see you again soon. Obed M
4 out of 5
Recommended
for Everyone
by A verified traveler from El Paso

Terrific hotel with families

Posted Jan 6, 2017
2 adults, 3kiddos (7,9,11) and the hotel was terrific! The room it self is nice because it was clean and love the way it has the "living" area separate from the beds. The pull out coach was comfortable but there must have been a glitter party before us because there was some glitter on the bed.. we loved the amenities, cocktails and light snacks, good way to unwind and the breakfast in the morning was excellent. Great value for the price. It was quiet, clean and staff was SUPER hospitable! A favorite hotel chain. Never have experience a bad stay! Keep up the good work.
Comment from Hotel Management
Jan 9, 2017 by GM, Hotel Management
Thank you for the nice comments about the hotel and our hotel is a perfect family hotel. We hope to see you again very soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location for travelers passing through

Posted Jan 2, 2017
Complimentary happy hour and breakfast. Great value hotel.
Comment from Hotel Management
Jan 3, 2017 by GM, Hotel Management
Thank you for the 5 star review of the hotel. We have great value when you include the free breakfast and nightly reception.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 20, 2016
My husband & I thoroughly enjoyed our stay. The staff was exceptional & accommodating. We will be back!
Comment from Hotel Management
Dec 20, 2016 by GM, Hotel Management
I am so happy you and your husband enjoyed your stay. We look forward to your next visit.
5 out of 5
Recommended
for Everyone
by A verified traveler from Omaha

Nice hotel close to downtown

Posted Dec 13, 2016
Enjoyed our stay, the complementary breakfast was really good. This hotel has a fun lounge in the lobby. Overall a really good stay, I was there for business but there are also familys there as well.
Comment from Hotel Management
Dec 13, 2016 by GM, Hotel Management
Thanks for the great review. We hope you can come back soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel and breakfast. Parking an issue

Posted Dec 11, 2016
Great room, staff and breakfast. Parking was an issue. Saturday evening we drove around for 40 minutes trying to find a parking space. Even though I am not handicap I parked in an Handicap parking space in north side of building. As we needed to leave at 5 am to catch a flight I talked to check in. Receptionist said If I waited 10 minutes that her shift was over and that I could use her spot. I went and picked up my car and My son waited until she was off work. Appreciate receptionist in going the extra mile in a difficult situation. I did not catch her name but she was African American in her 20s or early 30s.
Comment from Hotel Management
Dec 13, 2016 by GM, Hotel Management
Thanks for the comments of the hotel. I will make sure to share them with the staff.
5 out of 5
Recommended
for Everyone
by A verified traveler from Oklahoma City

Nice hotel, beautiful atrium

Posted Dec 4, 2016
Pros: Beautiful hotel atrium. Beautiful city skyline from our room.
Cons: The indoor pool being heated. The hot tub was wonderful!
We loved the evening snacks and big delicious breakfast. The hotel had 9 floors, we loved the indoor elevator with a giant window overlooking atrium.
Comment from Hotel Management
Dec 8, 2016 by GM, Hotel Management
Thanks for the insight about the hotel. We will look into those issues you had.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 27, 2016
Overall a great stay! Will definitely stay here again next trip!
Comment from Hotel Management
Nov 28, 2016 by GM, Hotel Management
Thanks for the 4 Star Review. We look forward to your next visit at the hotel.