Looks decent on the outside, at least
Posted Mar 24, 2017
I've stayed at Embassy Suites before, and I always had a decent stay. This time was different.
I checked into my room, and there was urine all over the bathroom, like someone forgot to clean it. We're talking about puddles. Dark yellow puddles around the toilet. Gross. So, my wife and I went downstairs to talk to the receptionist and get checked into a different room. The receptionist was nice, and got us a different room, but he called the manager over to take our complaint, who was dismissive and a little argumentative about the state of the room.
In the next room we got, there was some kind of bodily fluid stain all over one of the pillowcases. Really, it's anyone's guess what it was. Thought about trying for a different room again, but we were already waiting on food to be delivered to that room. Brought the pillow back down to the manager, who said he'd get us a replacement, but never did. After a long day's drive, I was hoping to have a relaxing, romantic evening in our hotel room with my wife, but she was understandably way too grossed out for any of that.
The next morning, we told the daytime manager, who was really nice and apologetic about it. She offered us a really good deal on our next stay at the Albuquerque Embassy Suites, which was a nice gesture, but I don't think we're ever going to be able to use it, since we probably won't be back in Albuquerque anytime soon. Oh well. Definitely won't be recommending this place. Even Motel 6 is nicer.
Comment from Hotel Management
Apr 20, 2017 by GM, Hotel Management
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we’re very sorry you were unhappy with our guest rooms. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.