Ratings based on 684 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
90% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Easy drive to Old Town & Biopark

Posted Jul 21, 2016
Pros: spacious
Very spacious, plenty of room for the family, great breakfast
Comment from Hotel Management
Jul 25, 2016 by Obed M, Hotel Management
Thank you for your Expedia Review. The Embassy Brand is known for their great breakfast and spacious rooms, so I am happy you had a good time.
4 out of 5
by A verified traveler

Nice hotel that's centrally located!

Posted Jul 14, 2016
Upgraded to Executive Level Suite b/c our room wasn't ready! We had a great stay and this hotel is nice! FREE cocktails & snacks everyday from 5:30-7:30 and FREE breakfast every morning 6:00-9:00...
Comment from Hotel Management
Jul 15, 2016 by EmbassyABQ, Hotel Management
Hope you enjoyed the great views from the upgraded suite and we will look forward to your return.
4 out of 5
by A verified traveler from New Mexico

Posted Jul 11, 2016
Very nice hotel. Stayed several times over the years
Comment from Hotel Management
Jul 15, 2016 by EmbassySuites, Hotel Management
We are happy to see you are a return customer and we hope to see you continue returning.
5 out of 5
by A verified traveler

Posted Jul 11, 2016
Pros: Staff was friendly. Hotel was clean.
Cons: We prefer an outdoor pool.
Location: Sandia Tram and hiking at the top.
We were in over the 4th. The front desk staff recommended the Tram at Sandia and hiking there. We really enjoyed that. Also recommended a restaurant that we enjoyed.
Comment from Hotel Management
Jul 15, 2016 by Embassy Suites, Hotel Management
The Tram area is very good for hiking. I have gone a couple times myself. There is more hiking trails a little further out we can share with you if you return again.
5 out of 5
by A verified traveler from Albuquerque

Nice in town get away

Posted Jul 9, 2016
Staff was so amazing! Only issue is breakfast the next morning felt like I was not quite welcomed until I said I'm guest and my room number is blah blah other then that everyone was so welcoming
Comment from Hotel Management
Jul 15, 2016 by Embassy Suites, Hotel Management
I am sorry about the staff being short at the beginning of your breakfast. I hope you did enjoy the rest of your stay with the hotel.
3 out of 5
by A verified traveler

Nice hotel

Posted Jul 3, 2016
Some guy laying carpet not very pleasant. They need to find contractors who represent Hilton better.
Comment from Hotel Management
Jul 16, 2016 by Embassy Suites, Hotel Management
Sorry about the contractor being very short with you. Those issues are addressed right away. It won't happen again.
4 out of 5
by A verified traveler

The Ice Hot tub

Posted Jun 1, 2016
We have stayed before and have always been pleased. This stay however we found the pool uncomfortably cool and the hot tub colder!!
Comment from Hotel Management
Jun 20, 2016 by EmbassyABQMGR, Hotel Management
We are so sorry about the hot tub issues. We are currently getting a new heater for our guests. We apologize again for the issue.
4 out of 5
by A verified traveler from Camarillo, CA

Convention stay

Posted May 28, 2016
Pros: The customized breakfast, and the servers at the breakfast.
Cons: The canned coffee at breakfast. The housekeeping service
Location: The bio-park and old town albuquerque are definitely worth a visit.
This hotel was one of the contracted hotels for a professional convention. I was very happy with the free parking, the cooked to order breakfast, the room comfort. It is located about 20-30 minutes walk from the convention center, so I drove and parked each day- somewhat inconvenient. This was a problem for people without cars, who had to take uber or walk. The housekeeping service did not reach our room until after 6 , and did not change our sheets during the 5 night stay, or check the items as often as it should. The wi-fi was impossible, even though I tried to pay the extra fee for premium, it did not make a difference, and I had to ask twice before it was taken off my bill.
4 out of 5
by A verified traveler

Posted May 18, 2016
Great location in the center of town. Great breakfast and enjoyed the free happy hour!
2 out of 5
by A verified traveler from O

This place needs to be update.

Posted May 16, 2016
Both shower heads were broken. The repair was done while we were out. On our return we found the safety door latch was broken off. We called and they said they would have it repaired which never happened.