Ratings based on 850 Verified Reviews

4.4 out of 5
89% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location to airport and other areas to visit

Posted Apr 18, 2017
Wonderful stay....the hotel was perfect with the location, providing free breakfast with omelette station, social hour in the afternoons, available room service, etc.
Comment from Hotel Management
Apr 18, 2017 by GM, Hotel Management
Thank you for your recent review and I hope you will come back and visit again.
3 out of 5
Recommended
for Everyone
by A verified traveler from Kansas

Lots of kids

Posted Apr 3, 2017
Pros: Layout is nice, closely located to many attractions, food service provided is good.
Cons: Try to reserve a few floors to kids and families only.
The hotel was nice, the breakfast served each morning was very good. There were lots of kids which limited the amount of time the pool could be used and there was lots of noise in and around the facility (might want to check this before booking). We were also charged for a room service that we did not request. When I asked the hotel staff about it, I was informed they would check the receipts and let me know. The charge still showed up on my card but hopefully will be removed. I asked who the charge was supposed to go to and was told they had no idea.
Comment from Hotel Management
Apr 5, 2017 by GM, Hotel Management
We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we strive to provide gracious, engaging and caring service and try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again.
2 out of 5
by A verified traveler from Tucson, AZ

Looks decent on the outside, at least

Posted Mar 24, 2017
I've stayed at Embassy Suites before, and I always had a decent stay. This time was different. I checked into my room, and there was urine all over the bathroom, like someone forgot to clean it. We're talking about puddles. Dark yellow puddles around the toilet. Gross. So, my wife and I went downstairs to talk to the receptionist and get checked into a different room. The receptionist was nice, and got us a different room, but he called the manager over to take our complaint, who was dismissive and a little argumentative about the state of the room. In the next room we got, there was some kind of bodily fluid stain all over one of the pillowcases. Really, it's anyone's guess what it was. Thought about trying for a different room again, but we were already waiting on food to be delivered to that room. Brought the pillow back down to the manager, who said he'd get us a replacement, but never did. After a long day's drive, I was hoping to have a relaxing, romantic evening in our hotel room with my wife, but she was understandably way too grossed out for any of that. The next morning, we told the daytime manager, who was really nice and apologetic about it. She offered us a really good deal on our next stay at the Albuquerque Embassy Suites, which was a nice gesture, but I don't think we're ever going to be able to use it, since we probably won't be back in Albuquerque anytime soon. Oh well. Definitely won't be recommending this place. Even Motel 6 is nicer.
Comment from Hotel Management
Apr 20, 2017 by GM, Hotel Management
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we’re very sorry you were unhappy with our guest rooms. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.
3 out of 5
by A verified traveler from new mexico

Good hotel but overly priced!

Posted Mar 24, 2017
Pros: room size and breakfast
Cons: noise after hours and remote controls that work
Location: good location
Room size was excellent! Remotes to the TV's didn't work, the beds were not so comfortable and there were kids running around the hallways late in the evening when I was trying to sleep. Good breakfast.
Comment from Hotel Management
Mar 27, 2017 by GM, Hotel Management
We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we strive to provide gracious, engaging and caring service and try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Such a nice hotel that our family really enjoyed!

Posted Mar 22, 2017
Cons: Our room was warm and didn't seem to respond to A/C
We are sold on Embassy Suites! Our children loved the elevators, breakfasts, pools, snacks in the room, and the balcony views. Staff was kind and helpful. We will definitely be back!
Comment from Hotel Management
Mar 23, 2017 by GM, Hotel Management
Thanks for the nice review and we hope to see you and the children back again.
5 out of 5
Recommended
for Everyone
by A verified traveler from ABQ

Great Hotel

Posted Mar 22, 2017
Had a wonderful stay. Very nice room with a great view of the city. Comfortable bed. I would stay here again.
Comment from Hotel Management
Mar 22, 2017 by GM, Hotel Management
Thanks for the 5 star review and the comments about our bed.
5 out of 5
Recommended
for Everyone
by A verified traveler from NM

Posted Mar 6, 2017
Excellent hotel, our favorite choice! Always a great stay!
Comment from Hotel Management
Mar 7, 2017 by GM, Hotel Management
Thanks for the 5 Star Review. Obed M.
3 out of 5
Recommended
for Everyone
by A verified traveler

A safe hotel to stay

Posted Jan 31, 2017
Pros: I have always loved this hotel. It was just a really bad day
Boy... I was extremely tired and needed a bath. The first room only had a shower, so they were kind enough to me to another room. I went down for dinner but decided to do room service. I returned to me new room to discover the bath drain plug was broken. I waited for maintenance. Super polite. I was so tired that I cried when we moved me to the third room. Yay a bath that filled up. But a toilet that you had to remove the ceramic top to stop the filling. And getting black goop on hands. Bath taken dinner to be ordered. The menu was outdated. I cried. I finally ordered by the recommendation of the person on the phone. An hour later my food arrived cold and the fish was dry. It was super tasty.
Comment from Hotel Management
Feb 3, 2017 by GM, Hotel Management
Sorry for the issues that happened during your stay. I will address these issues with the appropriate staff members.
5 out of 5
Recommended
for Everyone
by A verified traveler from Mancos, Co.

Great Stay

Posted Jan 24, 2017
Pros: All
Cons: Maybe two elevators. My husband is handicapped and there his only one elevator. Because this is a large hotel, some of the the rooms are a long way.
Great stay, wonderful breakfast, friendly staff and safe location.
Comment from Hotel Management
Jan 25, 2017 by GM, Hotel Management
Thanks for the review. Our hotel has 3 elevators currently. Were 2 down during your visit?
5 out of 5
by A verified traveler

Posted Jan 24, 2017 on Hotels
Comment from Hotel Management
Jan 30, 2017 by General Manager, Hotel Management
Thanks for the 5 star review. Obed M.