Ratings based on 883 Verified Reviews

4.3 out of 5
89% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Canada

excellent hotel

Posted Jul 11, 2017
Spent one night in the hotel (2 adults, 4 kids). The design is great: a central atrium with rooms all around and elevators that overlook the atrium. My kids played hide and seek for hours. The breakfast is outstanding: buffet style, but also a chef on hand to cook omlettes to order. But, get to breakfast early, as it gets busy as time goes on. Pool was compact but very enjoyable.
3 out of 5
by A verified traveler

our experience

Posted Jul 9, 2017
Pros: Breakfast
Cons: Evening drinks. Food was advertised but not there.
Location: Not much nearby
This stay was a disappointment as compared with past experiences with Embassy Suites. Room was clean but inadequate with towels.
Comment from Hotel Management
Jul 10, 2017 by GM, Hotel Management
We are so sorry for the issues with the towels. I will get with my staff.
3 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Clean but missed on a couple fundamentals

Posted Jul 8, 2017
Cons: Ensure the fundamentals are met.
Location: Not much
The hotel is clean and attractive, likewise for the room. Nice to have the complimentary breakfast and evening snack/drink. Lost water flow completely in the shower and was otherwise low pressure. Had to make multiple requests for more towels. Room was not cleaned after the first night. Not much around the hotel to do or eat on the edge of downtown.
Comment from Hotel Management
Jul 10, 2017 by GM, Hotel Management
I am sorry about the water flow issues in the shower. I will get with my team to address that right away.
4 out of 5
Recommended
for Everyone
by A verified traveler from Denver, CO

Nothing special.

Posted Jul 4, 2017
Generally always enjoy our stay at Embassy Suites however our first weekend visit to this property was lacking. The plastic shower head was as weak as any I've experienced in the last 10 years. For a relatively new hotel to install such a cheap, poor quality shower handle and shower head was quite surprising and they did not work well. Additionally, the breakfast buffet was disappointing too, as all the food laying in the warmers were certainly not hot, barely warm.
Comment from Hotel Management
Jul 10, 2017 by GM, Hotel Management
Sorry for the shower and breakfast issues.
4 out of 5
Recommended
for Everyone
by A verified traveler from illinois

embassy suites of albuquerque n.m.

Posted Jun 3, 2017
Pros: suite two rooms a bedroom and a sitting room
Cons: newer beds
Location: Old town albuquerque and the museum of albuquerque in old town great! Indian cultural center close to airport
1st room toilet made a lot of noise moved to a different room no problem. Memorial day weekend massive amounts of kids just running thru the halls but not something they had any real control over the staff was overwhelmed. bed very soft but sleepable. The staff would do anything they possibly could do for you ,Just ask! stayed 12 days.
Comment from Hotel Management
Jun 5, 2017 by GM, Hotel Management
Thanks for the 4 Star Review.
5 out of 5
Recommended
for Everyone
by A verified traveler

nice are with excellent view

Posted Apr 29, 2017
well maintained, convenient location, excellent breakfast, indoor pool and whirlpool
Comment from Hotel Management
May 2, 2017 by GM, Hotel Management
Thank you for the wonderful comments. I will make sure to share with the staff.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel

Posted Apr 27, 2017
Location of this hotel is great! It is real close to about anything you are doing. Great staff. Wonderful accommodations. Would highly recommend to friends and family.
Comment from Hotel Management
Apr 28, 2017 by GM, Hotel Management
Thank you for the wonderful comments.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location to airport and other areas to visit

Posted Apr 18, 2017
Wonderful stay....the hotel was perfect with the location, providing free breakfast with omelette station, social hour in the afternoons, available room service, etc.
Comment from Hotel Management
Apr 18, 2017 by GM, Hotel Management
Thank you for your recent review and I hope you will come back and visit again.
4 out of 5
by Norbert

Unfortunate

Posted Apr 18, 2017 on Hotels
Only bad thing was I stepped on something and cut my foot. Whatever it was it was stuck in the carpet.
Comment from Hotel Management
Apr 21, 2017 by Obed, Hotel Management
I am so sorry about that, did you let anyone know at the hotel. If there anything we can do for you?
5 out of 5
by A verified traveler

Posted Apr 18, 2017 on Hotels
Comment from Hotel Management
Apr 21, 2017 by Obed, Hotel Management
Thanks for the 5 star review.