Ratings based on 29 Verified Reviews

3.4 out of 5
76% of guests recommend
3.6 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 16, 2017
A lot of traffic in and out throughout the whole night!
Comment from Hotel Management
Jan 17, 2017 by General Manager, Hotel Management
Thank you for reviewing your stay! We appreciate you giving us a four-star rating and letting us know that your overall experience was a pleasant one. However, we are sorry you were disturbed at night by noise issues. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. We appreciate your feedback and hope you will come back to see us soon. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 15, 2017
Pros: it is safe and I make coffee myself in the room.
Cons: the food in the morning, they use have fruit.
Location: It close to the airport, the V.A. hosp., the Air Force Base.
I stay here to be close to my Dad's assisted living home.
Comment from Hotel Management
Jan 16, 2017 by General Manager, Hotel Management
Thank you for staying with us and providing your feedback. I am glad you enjoyed your comfortable room and fully equipped kitchenette, along with our great location which was perfect for your travel plans. However, I am sorry the breakfast offerings were not to your liking. We will make note of your feedback as we plan any changes to our breakfast offerings. We hope this did not detract your overall great stay. It was a pleasure having you as our guest, and we hope to have the opportunity to welcome you back soon. Sincerely, General Manager
2 out of 5
by A verified traveler

No ice machine,

Posted Jan 15, 2017
Pros: location
No items in room. Had to ask for everything that was needed in room.
Comment from Hotel Management
Jan 15, 2017 by General Manager, Hotel Management
Thank you so much for your recent stay and for your review. We are happy you enjoyed your overall stay with us, but disappointed you did not leave completely satisfied. Now that you are a bit more familiar with our style of hotel, we hope you will stay with us again, so we can ensure you have a better experience. Our front desk staff welcomes any comments you have, so we can do our best to resolve any issues while you are here. Thanks again for being our guest, and we look forward to welcoming you back soon.   Sincerely, General Manager 
2 out of 5
by A verified traveler

Uncomfortable and depressing

Posted Jan 10, 2017
For a hotel that intends individuals to spend an "extended" period of time, it was surprising that the room did not have a single comfortable chair. Instead, there were 3 desk chairs and a small table. The lighting was depressing. The single table lamp was missing a light bulb. The TV was small and the aspect ratio couldn't be adjusted properly so that the picture was cut off. The room smelled like cooking grease. All in all, I'm glad I only had to spend one night here.
Comment from Hotel Management
Jan 12, 2017 by General Manager, Hotel Management
Thank you for your feedback. We are sorry our hotel and suites did not meet your expectations. We want our guests to have a pleasant stay and we would have made ever effort to ensure your complete satisfaction had we known of your disappointment. Thank you for staying with us, and we do hope to have you stay with us again. General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 9, 2017
Staff was friendly & room was clean. Served its purpose for us
Comment from Hotel Management
Jan 9, 2017 by General Manager, Hotel Management
We are delighted you chose to stay with us at Extended Stay America - Albuquerque – Airport. It’s a pleasure knowing you loved you spotless room and the exceptional service provided by our professional and courteous staff. Thanks for being our guest, and we hope to welcome you back soon. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Odessa, Tx.

Convenient, near VA hospital

Posted Jan 3, 2017
Cons: The posting ad needs to show [Non-smoking hotel] more plainly.
I was not aware this was a non-smoking hotel until after I booked these [2] non-refundable rooms.
Comment from Hotel Management
Jan 5, 2017 by General Manager, Hotel Management
Thank you for being our guest and for taking the time to review your experience at Extended Stay America - Albuquerque – Airport. It’s good to know you enjoyed our proximity to VA hospital which was perfect for your needs. We appreciate your observations and concerns. However, I would like to inform you that our website clearly says our property is non-smoking. We hope this did not detract you from your overall great stay. We appreciate you being our guest and look forward to welcoming you back! Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Pocatello ID

nice extended stay place

Posted Dec 28, 2016
Pros: the fact that you have a small kitchen area if you want to save money and cook your meals.
Cons: the bed could be way more comfortable and the pillows not so flat!
other than the bed being too firm, it was a nice stay. The staff was friendly and helpful.
Comment from Hotel Management
Dec 29, 2016 by General Manager, Hotel Management
Thank you for selecting Extended Stay America - Albuquerque - Airport for your visit and for sharing your comments. We are happy that you liked our friendly associates and the fully equipped kitchen in your room. We also appreciate your observations about the bed in your room and regret any inconvenience caused. Please come back to stay with us the next time you are in the area. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Albuquerque

Nice place

Posted Dec 13, 2016
If this review site would allow me to rate it'd be great. The room was nice, perfect for what u needed, a place to stay. Other than dirty shower it was perfect. Oh, n door knob/lock was a pain in the behind to open. Glad I'm a decent sized guy or I would of never gotten into my room.
Comment from Hotel Management
Dec 15, 2016 by General Manager, Hotel Management
Thank you for your review. We are happy your overall stay was a pleasant one and that your room was to your satisfaction. We appreciate your comments about the shower and the door, and we will be sure to share your concerns with the respective departments. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America - Albuquerque – Airport. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Does the job

Posted Dec 13, 2016
Not blown off my feet by the place, but it allowed me a good, comfortable and clean nights rest which is was I needed. The lobby staff made me feel as though I was inconveniencing them by checking in and the 'free breakfast' is a few muffins and coffee you can grab; but the room was well equipped with a small kitchen and the bed was fantastically comfortable.
Comment from Hotel Management
Dec 14, 2016 by General Manager, Hotel Management
Thank you for reviewing your visit to Extended Stay America – Albuquerque- Airport. We are happy to note you were pleased with your well-appointed suite and found your bed to be comfortable. We value your observation regarding your staff and apologize for any inconvenience caused. We are actively working with staff to improve our guest experience. Thank you for being our guest, and we would love the opportunity to welcome you back soon. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 11, 2016
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Comment from Hotel Management
Dec 12, 2016 by General Manager, Hotel Management
Thank you for selecting Extended Stay America - Albuquerque - Airport for your stay and for sharing your wonderful rating. We are glad your experience was a pleasant one. Thank you for being our guest, and we look forward to seeing you in the future! Sincerely, General Manager