Not as expected
Posted Mar 13, 2017
Expected much more from this hotel. The first front desk person that was on duty reluctantly got up from eating his lunch to help us. I had called ahead to ask about an early check in (2 pm instead of 3pm), and though they hadn't guaranteed it, you would think I was asking the guy to clean the room himself. He basically told us "tough luck" check in is at 3. So we hauled all of our luggage into the lobby to wait. Our 4 year old was just dying to go swimming, so a much friendlier front desk person offered us a key to the pool so we could swim until our room was ready. On day 1, the pool was just ok, and the hot tub jets didn't work. We checked in just after 3, and the grumpy guy said there was only 1 room available. The other people hanging around the lobby weren't happy to hear that since they were waiting to check in too. The lobby was really nice and new looking, but as soon as you hit the hallway, the carpet was dingy and worn, the elevators were old, and while the room decor was updated, the room showed its age. We got a handicapped bathroom which we didn't request and I didn't really like. It was VERY much like a hospital bathroom. Loud neighbors partying kept us up after 3 am; staff eventually came up to shut them down. Bed was so-so; supposedly some wonder-bed that you can adjust. It had a a sherpa-like topper, and was really hot. On day 2, the hot tub was too gross to even get into. Overall not a great experience.