Ratings based on 411 Verified Reviews

4.3 out of 5
86% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Poor Customer Service

Posted Mar 13, 2017
Pros: We ate dinner at the hotel. It was very nice and the server was very funny! Great service!
We had to wait for more than 15 minutes on hold when we called from the airport for the shuttle to come pick us up. The person at the front desk never answered our call on hold, but we saw the shuttle pull up for someone else and we got a ride from the airport to the hotel. While I was on hold, I could hear the person at the front desk complaining about the computers and swearing at times. The facility itself was fine for a night before flying out.
3 out of 5
by A verified traveler

Not as expected

Posted Mar 13, 2017
Pros: Location. But there are much nicer places in the area.
Cons: Needs an upgrade to the rooms. Parking is terrible.
Location: Airport is really close, restaurants within walking distance. UNM sports and Isotopes stadiums are close.
Expected much more from this hotel. The first front desk person that was on duty reluctantly got up from eating his lunch to help us. I had called ahead to ask about an early check in (2 pm instead of 3pm), and though they hadn't guaranteed it, you would think I was asking the guy to clean the room himself. He basically told us "tough luck" check in is at 3. So we hauled all of our luggage into the lobby to wait. Our 4 year old was just dying to go swimming, so a much friendlier front desk person offered us a key to the pool so we could swim until our room was ready. On day 1, the pool was just ok, and the hot tub jets didn't work. We checked in just after 3, and the grumpy guy said there was only 1 room available. The other people hanging around the lobby weren't happy to hear that since they were waiting to check in too. The lobby was really nice and new looking, but as soon as you hit the hallway, the carpet was dingy and worn, the elevators were old, and while the room decor was updated, the room showed its age. We got a handicapped bathroom which we didn't request and I didn't really like. It was VERY much like a hospital bathroom. Loud neighbors partying kept us up after 3 am; staff eventually came up to shut them down. Bed was so-so; supposedly some wonder-bed that you can adjust. It had a a sherpa-like topper, and was really hot. On day 2, the hot tub was too gross to even get into. Overall not a great experience.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent Classy place to stay

Posted Dec 7, 2016
Pros: Up to date, sharp, clean, classy!!!
Cons: I can't think of anything...
Location: Many native american places to visit. Some archeological sites within drive distance.
This is a great property! I loved my stay there and find it very accommodating and sharp place to stay!
3 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Hotel ok, close to airport and expressway.

Posted Dec 2, 2016
Just ok. The bed in our junior suite was not comfortable even with its comfort settings, which did not work. Not happy because someone pulled the fire alarm twice for no reason on the middle of the night. No communication from staff. The lighting in the rooms are pretty dim. Breakfast was good. The staff charged low, the final bill was for a higher breakfast rate. So watch the billing here.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 29, 2016 on Hotels
3 out of 5
by A verified traveler

Tired in need of update

Posted Nov 13, 2016 on Hotels
Hotel is clearly old and I need of some TLC. Lobby area is nice but rooms are old and tired. Rug needs to be replaced
5 out of 5
by A verified traveler

Posted Nov 10, 2016 on Hotels
Just needed a place to crash while in transit.. Worked great,good location from airport!
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 3, 2016 on Hotels
1 out of 5
by A verified traveler from Taos, NM

Hilton Garden Inn??

Posted Oct 26, 2016 on Orbitz
Pros: Close to airport, fast check in.. and hot water. That's really the only things that were positive about this hotel.
Cons: Parking is sketchy and little scary. Check in was fast but clerks very young and unprofessional for the Hilton brand. First thought upon entering room, Motel 6. Very ordinary and dated, peeling wallpaper in bathroom and rust in tub. Can hear neighbor flush the ultra suction toilet too. Turned on heater and to my dismay, smelled like moldy gym socks. Yuck. With late check in, waS not happy about room service closing at 9. Plan on taxi if early flight. Requested shuttle and was told, "our driver didn't show up today." Lastly. The bed. Please On behalf of all your future guests, change those mattresses to your signature beds, linen, down comforters and pillows. Worst bed ever. Was EXTREMELY hard and uninviting, after a long flight, I almost cried. Worn sheets and thin quilt like bed cover was so horrible. The only reason I booked this room was by name only. Our usual wonderful Sheraton was full.
Location: Turn around and go to Sheraton or Hyatt
4 out of 5
by A verified traveler

Posted Oct 25, 2016 on Hotels
Always courteous Hilton associates.