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Reviews of Hilton Garden Inn Albuquerque North/Rio Rancho

3 out of 5
Hilton Garden Inn Albuquerque North/Rio Rancho
1771 Rio Rancho Blvd., Rio Rancho, NM

Reviews

8.6

Excellent

Rating 10 - Excellent. 528 out of 1000 reviews" "
Rating 8 - Good. 308 out of 1000 reviews" "
Rating 6 - Okay. 88 out of 1000 reviews" "
Rating 4 - Poor. 50 out of 1000 reviews" "
Rating 2 - Terrible. 26 out of 1000 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Arthur

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice. I'll be back
Stayed 1 night in Apr 2024
Response from Paul Romero on Apr 8, 2024
Good morning, Arthur,Thank you for taking the time to place your review of our Hilton Garden Inn. We look forward to sharing it with our staff as well as assisting you again in the future.

10/10 Excellent

Michael

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location. Clean and quiet
Stayed 2 nights in Apr 2024
Response from Paul Romero on Apr 6, 2024
Good Afternoon, Michael,Thank you for your recent review, we look forward to sharing it with our staff as well as assisting you again in the future.

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked pretty much all parts of my stay at Garden In at Hilton. Thanks sincerely. Dr. Simon J.
Stayed 2 nights in Mar 2024
Response from Paul Romero on Apr 1, 2024
Good morning Dr. Simon J,Thank you for taking the time to complete your most recent review of our Hilton Garden Inn. We look forward to assisting you again in the future.

10/10 Excellent

Nadine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Paul Romero on Mar 26, 2024
Good afternoon Nadine,Thank you for your review, we look forward to sharing it with our staff as well as assisting you again in the future

2/10 Terrible

John

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Paul Romero on Apr 1, 2024
Good morning, John,Thank you for taking the time to complete your recent review of our Hilton Garden Inn. I'm very sorry to hear that we did not meet your expectations. We strive to make every guest's stay the most enjoyable possible. We look forward to possibly serving you again in the furture .

8/10 Good

Alisa

Liked: Cleanliness, staff & service
I have stayed here numerous times, and this visit unfortunately was not at its best, but I'm hoping it was just a one-timer. Window blind wouldn't open or close all the way, & 2 light bulbs out. Staff very nice, good area, and very quiet. Otherwise, this is my go-to hotel in the area.
Stayed 1 night in Mar 2024
Response from Paul Romero on Mar 26, 2024
Good evening, Alisa, Thank you for your review, we are very sorry to hear that your most recent stay was not up to the standard that we strive to provide to all of our guests. We look forward to seeing you again in the future and will be addressing your concerns with our staff immediately.

8/10 Good

Gregg

Traveled with family and small children
Great pool! Extensive breakfast with something for everyone.
Stayed 1 night in Mar 2024
Response from Paul Romero on Mar 26, 2024
Good evening, Greg,Thank you for your recent review and we are happy to hear that you were able to enjoy our pool and breakfast. We look forward to seeing you again in the future.

8/10 Good

Rosalie or David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Paul Romero on Mar 26, 2024
Good evening, Rosalie & David, Thank you for your recent review. We hope to be able to assist you again in the future.

10/10 Excellent

Rochelle

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazingly clean! Friendly!
Stayed 1 night in Mar 2024
Response from Paul Romero on Mar 26, 2024
Good evening, Rochelle,Thank you for you recent review. We are very happy to see that you enjoyed your stay with us and that our staff made your stay enjoyable. We look forward to seeing you again in the future,

8/10 Good

Dr. Mark

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Paul Romero on Mar 10, 2024
Good day, Dr. Mark,Thank you for sharing your stay with us and we look forward to assisting you again in the future.

10/10 Excellent

Lorraine

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The room was very nice and spacious. We especially enjoyed the pool with our two children, it was quite large and warm. Breakfast was available but not free so we did not eat there.
Stayed 3 nights in Feb 2024
Response from Paul Romero on Mar 10, 2024
Good day Lorraine,Thank you for sharing your feedback with us. I'm happy to hear that you were able to enjoy our indoor pool. We look forward to seeing you again and will share your feedback with our team.

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities
The shower and bed were a bit underwhelming, but overall super happy with the site and the staff.
Stayed 1 night in Feb 2024
Response from Paul Romero on Mar 10, 2024
Good afternoon Arthur,Thank you for your review. We share all of our reviews with our staff and will be looking into to what we can do improve your stay on your next visit.Thank you again

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Paul Romero on Mar 10, 2024
Good Evening Mark,Thank you for your feedback and we look forward to assisting you again in the future.

10/10 Excellent

Reesa, Aptos

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent rooms, quiet, wonderful service folks at the sign in desk. Pet Friendly. Easy access. Excellent experience
Stayed 3 nights in Jan 2024
Response from Paul Romero on Mar 11, 2024
Good evening Reesa,Thank you for your review. We are always excited to share your feedback with our team. We look forward to serving you again in the future.

10/10 Excellent

Edward

Liked: Amenities
Clean friendly and ease of access
Stayed 1 night in Jan 2024
Response from Paul Romero on Mar 12, 2024
Good evening Edward,Thank you for your review we look forward to sharing this with our staff and to serving you again in the future.

8/10 Good

Kimberly

Stayed 1 night in Jan 2024

10/10 Excellent

Lane

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Madeleine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great
Stayed 2 nights in Dec 2023

10/10 Excellent

Glenn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
1. I liked the rooms. The restaurant was very nice.
Stayed 1 night in Dec 2023

10/10 Excellent

George

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only negative was the seat on the bathroom appliance
Stayed 3 nights in Dec 2023

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Joan

Stayed 1 night in Dec 2023

4/10 Poor

DAVID

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
No more Hilton...Just the name
this is a cold place. No service or communication with staff. My bilnds did not work and tha solution was clips. Clip them open. Yet, Im oaying for a HILTON HOTEL!! Why should I keep going to Hilton wheen they aren't Hilton anymore. I won't.
Stayed 2 nights in Dec 2023

8/10 Good

Olivier, Montgomery

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Elevator not working properly !
Stayed 4 nights in Dec 2023

8/10 Good

Chris

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Didnt have hot water 1st morning but got it working next evening
Stayed 2 nights in Dec 2023

4/10 Poor

Nancy

Disliked: Property conditions & facilities, room comfort
Extremely traumatized by my hotel stay at Hilton!
When I tried to check in at the front desk the staff member assisting me could not find my reservation. I showed him my confirmation on Hotels.com but he said he could not find it on the hotels’ system and I would need to contact Hotels.com. I had driven very far and had a medical procedure at 6am the next day that required no food the prior day. Therefore, I was not feeling well and told the attendant I had to go to the restroom. I left him my iPhone with the Hotels.com reservation pulled up showing fully prepaid on Hotels.com for my 2 night stay, my ID and a credit card for the $50 incidental hotel charge. When I returned he was still not finding my reservation. Finally, someone emerged from the back and found my reservation as I was still trying to contact Hotels.com. The next day, no sleep due to the prep for my medical procedure I returned from the hospital ready to get some much needed rest. I pushed the elevator button to return to my 3rd floor room. To my horror, the elevator door opened with a member of the hotel staff and another individual trying to manipulate a gurney out of the elevator that contained a very large black body bag with an obviously deceased person. I stood there in shock waiting! Once “they” finally exited I stepped in the elevator alone terrified, shaking and extremely traumatized. I returned to my room locked the door and sit terrified wondering what had happened to the deceased. Were they murdered, or dead in the rooms next door.
Stayed 2 nights in Nov 2023

10/10 Excellent

Jessica

Stayed 3 nights in Nov 2023

8/10 Good

Patricia

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It’s minutes away from my daughter’s home. I’ve stayed here multiple times and staff has always been friendly and accommodating. While checking in I felt like the staff member didn’t want to really help with the request I was making. I just asked for a Mountain View lol , and I booked and paid for my reservation since Sept. 17,2023.
Stayed 1 night in Nov 2023

10/10 Excellent

Kathryn, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

8/10 Good

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Road noise for room facing Rio Rancho Boulevard was unacceptable. Noise absorbing curtains or better windows suggested.
Stayed 2 nights in Oct 2023

8/10 Good

Donna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The employees were very nice and it was pretty quiet.
Stayed 3 nights in Sep 2023

4/10 Poor

Craig

Traveled with partner
Disliked: Property conditions & facilities
First room they gave us had a terrible smell. Facility very dated. Especially bathroom. Only elevator was working.
Stayed 1 night in Oct 2023

4/10 Poor

Amber

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Hotel staff was friendly and efficient. But Hilton Hotels are vastly overpriced and this was my final visit to any of them.
Stayed 1 night in Oct 2023

10/10 Excellent

Jeffrey, Redmond

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was great. Friendly staff, nice lobby area. I liked how they always had some flavored water and coffee available. The pool was a bit chilly, but that's probably normal for NM in the fall. One quirk was that our hotel room door would not open unless we moved the knob upward. A nice staff member in the hallway let us know when they saw us struggling to get into our room. So, someone installed something backwards! It was no bother once we knew, though, and we enjoyed our stay. Would stay here again.
Stayed 4 nights in Oct 2023

10/10 Excellent

Franceli

Stayed 1 night in Sep 2023

10/10 Excellent

Mercedes

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, will book again
Stayed 2 nights in Sep 2023

2/10 Terrible

Willie

Stayed 3 nights in Oct 2023

6/10 Okay

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Long Night
Hilton Garden is my go to when I travel as they always have what I need. This Hilton Garden lacked in several areas. The restaurant/lounge didn't have the variety of food and drinks I was accustom to. They were super slow, which might account for the lack of offerings. The lady at the restaurant was very friendly and helpful. Checking in at the front desk with a young gentlemen who was about as dis-engaged as you can get. Not friendly at all and he looked bothered that we drug him away from his phone. The room was nice and clean, but the noise level from the cars on the nearby highway made it difficult to get to sleep and stay asleep. I know they can't do anything abouth the street noise but it made for a long night
Stayed 1 night in Sep 2023

10/10 Excellent

Mayra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Tara

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great will surely be going back
Stayed 1 night in Sep 2023

8/10 Good

Marlene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet room even with a full hotel
Stayed 3 nights in Sep 2023

8/10 Good

Michael

Business traveler
The room was comfortable - I was suppose to have 1 king bed but ended up with 2 queens.
Stayed 1 night in Sep 2023

8/10 Good

Sandra

Liked: Staff & service, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Jason T

Liked: Cleanliness
Stayed 2 nights in Sep 2023

10/10 Excellent

Nissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and good service
Stayed 3 nights in Sep 2023

10/10 Excellent

Lacie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2023