Ratings based on 316 Verified Reviews
They paid and stayed. We double-checked.
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from NM
Balloon Fiesta VisitPosted Oct 6, 2015
Pros: Updated, Clean
Location: Within 2 minutes of many restaurants.
We stayed at the Hilton Garden Inn for the International Balloon Fiesta and it was a perfectly pleasant experience. The hotel staff was great, the rooms were clean and it was within 10 minutes from the balloon fiesta park, which worked out great because we decided to go fairly last minute. Overall we enjoyed every part of our stay here!
for Everyoneby A verified traveler
Bad Front DeskPosted Sep 25, 2015
Pros: it was on the way to my final destination.
Cons: They could offer a free light breakfast. others who prefer eating more can then pay for a more substantial one.
Initial person was not truthful, indicated no other rooms available. Second person, Anthony, was very helpful and very nice. We had issues with the bed in the room, one side had a significantly depressed area. Had to move to another room. Lo and behold, other rooms were available, contrary to info provided by the first front desk person.
by A verified traveler
Posted Sep 15, 2015
Pros: Clean and somewhat modern
Cons: Bed and shower
Bed was hard had no top sheet just sheet sown to bed spread. was a Queen bed paid for and asked for a king Bed. Shower was bad no pressure and shower head was plugged in every one of the 5 patterns and adjustment was hard. I wand a comfortable bed and a good shower with water pressure and a good spray pattern. I will not stay here again
for Everyoneby A verified traveler from Arizona
Pleasure TripPosted Aug 31, 2015
Cons: Don't change anything
Location: Great location both to Albuquerque and Santa Fe.
Had a wonderful time, hotel accommodations were top notch. Would recommend this place and would stay there again. Staff was very personable, restaurant food great as was the waite staff. Even though we had our do not disturb signs on the doors, staff delivered clean towels daily as well as other necessities. Can't say enough about our visit. GREAT!!!
for Everyoneby A verified traveler from Denver, Colorado
Great StaffPosted Aug 23, 2015
Pros: As mentioned above, the staff was great
Cons: The bathroom really does need some maintenance/updating the sink and toilet especially - at least in our room . . .
Location: It is a busy area of town with restaurants, etc. close by.
The staff was the best part about this hotel. Everyone, including housekeeping and maintenance were pleasant and professional. The front desk staff made great restaurant recommendations with very personable attention. They kindly helped us with our questions such as directions, exercise room, etc. The room was very nice, except the bathroom. The sink was quite cracked, the toilet bowl was very old/damaged and the tub drained extremely slowly. I did inform the staff of the tub situation and once again, they were kind and took care of the problem by the next afternoon. GREAT STAFF!!!
for Everyoneby A verified traveler from Texas
Great locationPosted Aug 13, 2015
Our hotel stay was great. We were in Albuquerque to attend a concert at the Sandia Amphitheater. The location was great and not too far from the casino. Staff was very friendly as well as helpful. We had a great stay and would recommend the hotel to others.
for Everyoneby A verified traveler from Gallup N.M.
Great place to stayPosted Aug 9, 2015
Everything was great no complaints. Will be staying here again whenever we are in town.
for Everyoneby A verified traveler from Taos New Mexico
Our stay was very welcoming and comfortable we hasPosted Jul 27, 2015
Pros: The people that helped us were very friendly and helpful and nice because we couldn't find the place and we asked them for directions and got on line
Cons: Nothing had to be improved everything was cleaned and very organized and the employees were very friendly and helpful with my family and I and very cl
Location: The location was very helpful we had a lot stores that were close to us and the restaurant that were close to us so we found it very accessible for us
very nice and comfortable stay the kids had a good time in the swimming pool they also liked that they were able to look on the computers when they stayed there and were still able to talk to there friends. I would stay also say that they liked the fitness room to go exercise in the evening and the morning. We had a good experience and we also got to go shopping to all the stores that were nearby. And we also had a good dinner I cant remember what it was called but we had steak and shrimp it was very good and tasty. We also got to walk around the motel we got to see all the pretty flowers. And the pretty grass that was so green. We were able to sit outside on the grass to look at the people that were coming in and out of the hotel. It was very comfortable and my sister and I had a drink in the lobby and it was very relaxing for us we sat there for a good two hours just talking the lobby was very clean and comfortable. We also got to invite my brother and his wife to come and sit with us and visit with us for a while and then it got kind of late and my brother and his wife left and we went back to our room and our kids were watching a movie that they had found and liked we then stayed watching the movie with them until it ended and then we all went to sleep the next morning we got up and took our time to get ready and we were out by noon but still the employees were very nice and friendly I would recommend this hotel to any of my friends and family when ever they are over the
for Everyoneby A verified traveler from Utah
Nice, convenient hotel.Posted Jul 27, 2015
This hotel was nice and met our needs, though the bed was a little to firm for our preference. Good staff and clean property.
for Familiesby A verified traveler
Posted Jul 10, 2015 on Hotels
They staff was very accommodating, but they advertise sleep comfort beds and they don't work. They charge $9.95 for a breakfast that is continental in other hotels nothing special. I think management should fix the beds or don't advertise and rethink the breakfast.