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We were right next to the elevator and heard it all night. The water would not get hot at all it was lukewarm at best, when I let them know at the front counter it seemed like they just blew it off.
Jennifer
Stayed 1 night in Mar 2024
Response from Will, Manager on Apr 2, 2024
Thank you, Jennifer, for your review.I'm very sorry that your experience wasn't what you expected. Please be assured that I am taking action to resolve the problems. We had a plumber out early this morning to address the hot water issue and that should not affect any more guests. Thank you, again, for letting me know about the problem.
The breakfast is very good. All of the staff members were very friendly.
Rebecca
Stayed 1 night in Mar 2024
Response from Will, Manager on Mar 26, 2024
Thank you for your review of our hotel. We appreciate the high scores and your high praise. I will make sure that my service team and breakfast team see your comments. It will make their day.
We picked this location because it was close to our hot air balloon ride the next morning. 2 minute drive. The hotel was very clean and staff was friendly.
Allyson
Stayed 1 night in Mar 2024
Response from Will, Manager on Mar 14, 2024
Thank you for your review of our hotel. I always look forward to reading the reviews because it is the best way to know how we did. I'm happy that we did a good job for you.I trust that your balloon ride was enjoyable. I did that once with my sister and we had a good time.Please come back and stay with us again.
Thank you for your review of our hotel. My team and I are glad that we did good for you and hope that you will return to stay wuith us again.
8/10 Good
Thomas, McDonald
Mar 12, 2024
It’s good
Thomas
Stayed 1 night in Mar 2024
Response from Will, Manager on Mar 12, 2024
Thank you for your review of our hotel.I appreciate your comment and will share your brief words with my team at our next service meeting.Please come back and see us again.
10/10 Excellent
William
Mar 3, 2024
Nice big room. Super clean and quiet.
William
Stayed 1 night in Feb 2024
Response from Will, Manager on Mar 4, 2024
Thank you for your review. We appreciate the high score. Please come back again.
6/10 Okay
Jennifer
Feb 22, 2024
Liked: Staff & service
Jennifer
Stayed 3 nights in Feb 2024
Response from Will, Manager on Feb 26, 2024
Thank you for your review and score of our hotel.I appreciate you taking the time to complete the review.
Thank you for your review of our hotel. We appreciate the high praise and look forward to your return the next time your travels bring you to our part of New Mexico.
Thank you for your review of our hotel. I will speak with my service team to see if we can improve to earn a higher score from you on your next visit. Please come back and see us again.
6/10 Okay
Luke
Dec 31, 2023
Luke
Stayed 1 night in Dec 2023
Response from Will, Manager on Jan 2, 2024
Thank you for your review. I appreciate your time.
Thank you for your review of our hotel, and for the high praise. I'm very glad that you found our hotel deserving. Please come back and stay with us again when you are in this part of New Mexico.
8/10 Good
oscar
Dec 26, 2023
oscar
Stayed 1 night in Dec 2023
Response from Will, Manager on Jan 2, 2024
Thank you for taking the time to post your review.
The stay was excellent except for the key cards not working. Hopefully they upgrade soon.
E.j.
Stayed 1 night in Dec 2023
Response from Will, Manager on Dec 13, 2023
I'm sorry that you had issues with your keys. We will try to make sure they are set up properly in the future. I am happy that the rest of your experience was excellent. Please come stay with us again.
Everything was very good. It would have been great if there would have been a grassy area for the dogs.
Joe
Stayed 1 night in Nov 2023
Response from Will, Manager on Dec 13, 2023
Thank you for your review and the high score. We appreciate you talking the time to let us know. I'm sorry that we didn't have a grassy area for your four-legged family members. Our property is small and maxed out with very minimal landscaping. Hopefully this won't prevent you from staying with us again as you travel through our area.
Thank you for the great score regarding your stay with us. We hope to see you again soon.
4/10 Poor
Verified traveler
Traveled with family
Nov 13, 2023
Liked: Staff & service
Disliked: Cleanliness
Check in was great. Staff was nice. Later that night we got back from being out with family. People were sitting in the lobby area drinking alcohol and being very loud until 1am. Our room was on the first floor. We could hear them yelling and screaming. The next night the same issue again. Kids running around the hallway unsupervised. Floor and carpet was wet from the pool. The rooms were ok. Not clean. Strong colonge smell. I would not stay here again.
A really good stay for one night.
My room was near the lift and it was both quiet and incredibly spacious! Such a good room.
I used the laundry washing machine and dryer which were cheap and easy to use.
Staff at the front desk were very helpful with a couple of small questions I had.
Decent breakfast in the morning (although the juice machine was broken on the day I was there).
Overall very good stay.
The two young men that checked us in were incredibly welcoming and pointed us to excellent place to eat in walking distance La Reforma and Tin Can Alley. Walking distance to Balloon Fiesta Park!!!
Only complaint bathroom and floor could have been cleaner but we understood how busy the staff has been with the balloon fest. The evening cheese/fruit and cupcakes in the lobby Friday and Saturday were much appreciated after long days walking around. We’ll return in the future.
Free upgrade to a suite was very nice. Room amenities were lacking a bit...torn shower curtain, we had to readjust the window shade, replace the closet doors on their track, and there was a very large stain on the carpet. Overall, a great stay.
It was a short stay but the location was convenient and nice. The personnel were helpful. The only complaint was the shower was not as clean as I would expect otherwise I would stay again.
Nice place to stay! I was on a motorcycle trip, and the manager allowed (Insisted!)my friends and I park our motorcycles under the front awning for safety of our motorcycles and property! Thank you Judy!